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Complaint Jobs (NOW HIRING)

MSD

Product Complaint Specialist I

Rockville, MD · On-site

$59K - $87K/yr

The Product Complaint Specialist I is responsible for ensuring all customer complaints and feedback for products and services are adequately documented and managed in accordance with internal ...

Collabera

Complaint Investigations Tech

Alameda, CA · On-site

Support company goal for timeliness of complaint investigations and closures. Knowledge of regulations and standards affecting IVDs and Biologics. Must have good written and oral communications ...

Medline

Complaint Coordinator I

$18.75 - $27.25/hr

Log complaints into SAP Complaint system and gather all pertinent information that is required to log this in the system. * Issue call tags, sales force notifications, credits and replacement orders ...

Abbott

Supervisor Complaint Handling

Plano, TX · On-site

$78K - $156K/yr

Job Title Supervisor Complaint Handling Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll ...

Abbott

Supervisor Complaint Handling

Alameda, CA · On-site

$100K - $200K/yr

The Supervisor Complaint Handling is responsible for providing the direct supervision of non-exempt employees in theComplaint Handling Group who evaluate, process and / or close complaint cases from ...

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Complaint information

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance or technology. These positions typically require advanced skills, experience, and sometimes certifications, and can offer salaries exceeding $70,000 annually depending on the industry and location.

What are Complaint Handlers?

Complaint Handlers are professionals responsible for addressing and resolving customer or client complaints within an organization. They listen to concerns, investigate issues, and work to find solutions that satisfy both the customer and the company. Their role often involves communication, problem-solving, and maintaining records of complaints to help improve services or products. Complaint Handlers play a crucial role in maintaining positive customer relationships and upholding the reputation of the business.

What are the four types of complaints?

In a complaint-related role, the four common types of complaints are product or service issues, billing or payment problems, delivery or timing concerns, and customer service interactions. Understanding these categories helps in effectively addressing and resolving customer concerns promptly. Proper documentation and communication skills are essential for handling different complaint types efficiently.

What skills does a complaints investigator need?

A complaints investigator needs strong communication skills to listen and gather information effectively, as well as analytical skills to assess complaints and identify solutions. Attention to detail, problem-solving abilities, and knowledge of relevant laws or policies are also important. Proficiency with case management software and the ability to handle sensitive information are often required.

What are some common challenges faced by professionals in complaint handling roles, and how can they be addressed?

Professionals in complaint handling roles often encounter challenges such as managing difficult conversations, resolving complex issues efficiently, and balancing customer satisfaction with company policies. To address these, it’s important to maintain strong communication skills, remain calm under pressure, and stay knowledgeable about products and procedures. Many organizations provide training on conflict resolution and escalation protocols, and team members frequently collaborate to share best practices. This collaborative environment and ongoing development help complaint handlers navigate challenges and improve customer experiences.

What does a complaints handler do?

A complaints handler is responsible for managing and resolving customer complaints by investigating issues, communicating with customers, and providing solutions. They often document interactions, follow company policies, and may use customer service software to track cases. Strong communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Complaint Handler, and why are they important?

To thrive as a Complaint Handler, you need strong communication skills, attention to detail, and experience in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes specific industry regulations or certifications is typically required. Emotional intelligence, patience, and problem-solving abilities make someone excel in resolving customer issues effectively. These skills ensure customer satisfaction, compliance with company policies, and the efficient resolution of complaints.

What is the difference between Complaint vs Customer Service Representative?

AspectComplaintCustomer Service Representative
Required credentialsHigh school diploma or equivalent; training in conflict resolutionHigh school diploma; communication skills training
Work environmentCall centers, support desks, online chatCall centers, retail, corporate offices
Employer and industry usageCustomer support, service industriesRetail, telecom, banking, hospitality
Common search intentHandling customer complaints, resolving issuesAssisting customers, providing information

While both roles involve interacting with customers, a Complaint specialist focuses on addressing and resolving specific complaints, often requiring conflict resolution skills. A Customer Service Representative provides general support and assistance, handling inquiries and ensuring customer satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

More about Complaint jobs
What cities are hiring for Complaint jobs? Cities with the most Complaint job openings:
What are the most commonly searched types of Complaint jobs? The most popular types of Complaint jobs are:
What states have the most Complaint jobs? States with the most job openings for Complaint jobs include:
Complaint jobs near you
Complaint Reporting MDR/Vigilance Specialist 2

Complaint Reporting MDR/Vigilance Specialist 2

Teleflex

Morrisville, NC

Other

Posted 8 days ago

Teleflex rating

8.2

Company rating: 8.2 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Expected Travel: Up to 10%

Requisition ID: 13960

About Teleflex Incorporated

As a global provider of medical technologies, Teleflex is driven by our purpose to improve the health and quality of people's lives. Through our vision to become the most trusted partner in healthcare, we offer a diverse portfolio with solutions in the therapy areas of anesthesia, emergency medicine, interventional cardiology and radiology, surgical, vascular access, and urology. We believe that the potential of great people, purpose-driven innovation, and world-class products can shape the future direction of healthcare. 
Teleflex is the home of Arrow, Barrigel, Deknatel, LMA, Pilling, QuikClot, Rusch, UroLift and Weck - trusted brands united by a common sense of purpose.
At Teleflex, we are empowering the future of healthcare.  For more information, please visit teleflex.com.

Global Operations - Global Operations is a complex and diverse organization within the company which is responsible for product fulfilment to all our customers from end to end. We pride ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality, Service and Value as perceived by our customers. Our employees are dedicated to the Global Operations Enterprise Excellence journey. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients' lives.

Position Summary

Work within Complaint Intake & Reporting team to critically review complaints to determine reportability based on the regulatory requirements, risk documentation and clinical experience. Responsible for preparation and timely submissions of MDR/Vigilance reports to FDA/Competent Authorities and other regulatory agencies. Where necessary, seek and document relevant additional information in line with the complaint intake process. Identify potential issues to continuously improve process.

Principal Responsibilities

   Utilizes clinical experience in conjunction with risk management documentation to review complaints for adverse event reportability in accordance with US Canadian & European regulations within required time frames.
   Follows up with health care providers and customers to provide clarification for complaint files and document correspondence to complaint files as required.
   Prepare and submit regulatory reporting documentation such as MedWatch forms with FDA and Vigilance Reports with Canadian and European regulatory authorities.
   Assist as clinical liaison for the complaint management department to facilitate understanding of clinical application for product complaint devices and provide training to other team members as required.
   Utilize complaint management system to accurately document complaint information.
   Final Reviewer/Approval of reporting decisions and initial reports
   Support audit activities are required. Assists with responses to FDA and Competent Authority for additional information queries.
   Work to meet team KPI's Department Metrics and over QA/RA goals and objectives.
   Support improvement projects in the complaint intake and reporting function.
   Support wider QMS and risk management activity as required.

Education / Experience Requirements

   B.S. Degree in Nursing, Biomedical Engineering, or related science discipline with a 2-5 years medical device experience, healthcare, quality, accreditation, or regulatory experience.
   Experience in Post-Market Surveillance, Complaint Handling, Vigilance Reporting, Quality, Risk Management, Clinical Practice, or healthcare accreditation activities (e.g., Joint Commission) preferred.
   Demonstrated knowledge of Medical Device Quality Systems regulations including FDA's 21 CFR 820, 21 CFR 803, ISO 13485:2016, MDD, EU MDR, MDSAP.

Specialized Skills / Other Requirements

   Ability to critically review information and seek clarification.
   Ability to work well under deadlines and pressure in a changing environment.
   Skilled in use of Microsoft suite of applications i.e., Excel, Outlook, and Word.
   The ability to prioritize tasks and be able to manage several tasks simultaneously.
   Ability to read understand and self-educate on emerging regulatory requirements.
BEHAVIORS / VALUES
   Self-driven and ability to work independently and/or as a team player.
   Approachable and enthusiastic. Flexible and adaptable.
   Good judgment and problem-solving ability & is capable of understanding the impact of decision making on both Teleflex Medical and their customers.
   Experience with risk management - preferred.
   Experience with high volume complaints environment - preferred.
   Strong organizational, time management, and influence skills with cultural awareness and sensitivity
   Excellent verbal and written communication skills with ability to lead meetings.

#LI-DR1

At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front.

Teleflex Incorporated is an equal opportunity employer. Applicants will be considered without regard to age, race, religion, color, national origin, ancestry, sexual orientation, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 877-880-8588 or Talent@Teleflex.com.

Teleflex, the Teleflex logo, Arrow, Barrigel, Deknatel, LMA, Pilling, QuikClot, Rusch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries. 
2026 Teleflex Incorporated. All rights reserved.

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