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Complaint Jobs (NOW HIRING)

Collabera

Complaint Investigations Tech

Alameda, CA · On-site

Support company goal for timeliness of complaint investigations and closures. Knowledge of regulations and standards affecting IVDs and Biologics. Must have good written and oral communications ...

Boston Scientific

In addition to leading complaint handling and medical device reporting activities, you will drive large-scale, cross-functional initiatives that strengthen our global post‑market quality system.

Qcells

Complaint & Fraud Escalation Specialist

Irvine, CA · On-site

$79K - $93K/yr

We are looking for a Complaint & Fraud Escalation Specialist to join our Risk Management team to oversee the investigation and resolution of complex, high-risk customer complaints that have been ...

New

kindeva

Complaint Investigator

Maryland Heights, MO · On-site

Role Summary The Complaint Investigator will manage their assigned workflow and provide support for the complaints department. This role will focus on complaint intake, performance of complaint ...

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Complaint information

What is a complaint handler?

Complaint Handlers are professionals responsible for addressing and resolving customer or client complaints within an organization. They listen to concerns, investigate issues, and work to find solutions that satisfy both the customer and the company. Their role often involves communication, problem-solving, and maintaining records of complaints to help improve services or products. Complaint Handlers play a crucial role in maintaining positive customer relationships and upholding the reputation of the business.

What are some common challenges faced by professionals in complaint handling roles, and how can they be addressed?

Professionals in complaint handling roles often encounter challenges such as managing difficult conversations, resolving complex issues efficiently, and balancing customer satisfaction with company policies. To address these, it’s important to maintain strong communication skills, remain calm under pressure, and stay knowledgeable about products and procedures. Many organizations provide training on conflict resolution and escalation protocols, and team members frequently collaborate to share best practices. This collaborative environment and ongoing development help complaint handlers navigate challenges and improve customer experiences.

What are the key skills and qualifications needed to thrive as a complaint handler, and why are they important?

To thrive as a Complaint Handler, you need strong communication skills, attention to detail, and experience in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes specific industry regulations or certifications is typically required. Emotional intelligence, patience, and problem-solving abilities make someone excel in resolving customer issues effectively. These skills ensure customer satisfaction, compliance with company policies, and the efficient resolution of complaints.

What is the difference between Complaint vs Customer Service Representative?

AspectComplaintCustomer Service Representative
Required credentialsHigh school diploma or equivalent; training in conflict resolutionHigh school diploma; communication skills training
Work environmentCall centers, support desks, online chatCall centers, retail, corporate offices
Employer and industry usageCustomer support, service industriesRetail, telecom, banking, hospitality
Common search intentHandling customer complaints, resolving issuesAssisting customers, providing information

While both roles involve interacting with customers, a Complaint specialist focuses on addressing and resolving specific complaints, often requiring conflict resolution skills. A Customer Service Representative provides general support and assistance, handling inquiries and ensuring customer satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

More about Complaint jobs

What cities are hiring for Complaint jobs?

Cities with the most Complaint job openings:

What are the most commonly searched types of Complaint jobs?

The most popular types of Complaint jobs are:

What states have the most Complaint jobs?

States with the most job openings for Complaint jobs include:

What other helpful pages are available for Complaint?

Other pages related to Complaint:

Complaint jobs near you
Infographic showing various Complaint job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Complaint Response Validation Specialist - Remote

Remote

LoanCare
See more jobs at LoanCareexternal

$20.43 - $34.28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Overview
Responsible for conducting independent reviews of borrower complaint responses to ensure accuracy, completeness, regulatory compliance, and adherence to company standards. This role serves as a critical quality control function by validating research, supporting documentation, and response content to ensure borrower concerns are fully addressed, conclusions are well-supported, and potential regulatory or operational risks are identified and mitigated prior to response issuance.
Responsibilities
Response Review & Editing
  • Review written borrower complaint responses for accuracy, completeness, tone, and alignment with supporting documentation
  • Edit and refine responses to ensure clarity, professionalism, and adherence to company standards and brand expectations
  • Validate that all borrower concerns have been fully addressed and appropriately resolved

Quality Assurance & Compliance
  • Ensure responses comply with applicable federal, state, investor, and client requirements, including regulatory complaint standards
  • Verify that all research, documentation, and conclusions cited in responses are accurate and supported by system records
  • Identify discrepancies, omissions, or potential risks and work with complaint owners to correct deficiencies

Collaboration & Communication
  • Partner with complaint owners and leadership to resolve issues identified during validation review
  • Provide clear, actionable feedback to improve quality and prevent recurring errors
  • Communicate effectively with internal stakeholders regarding revisions, findings, and trends
  • Support training and mentoring of complaint response staff by sharing best practices and quality expectations
  • Participate in calibration sessions to ensure consistency in validation standards

Documentation & Reporting
  • Maintain accurate records of validation reviews, edits, and outcomes within designated systems
  • Contribute to quality reporting by tracking common errors, corrective actions, and performance metrics
  • Support preparation of reports and materials used for internal and client-facing communications
  • All other duties as assigned.

Qualifications
  • High School Diploma or equivalent required.
  • 4-7 years of quality assurance, specifically within mortgage servicing
  • 2-3 years of complaint management or customer advocacy or escalation management › Experience in root cause analytics
  • Knowledge of Black Knight products, including but not limited to MSP and LoanSphere preferred
  • Working knowledge of state/federal mortgage servicing regulations
  • Responsiveness/ability and open to changes in processes/procedures and the ability to receive and provide clear direction
  • Analytical and mathematical ability sufficient to identify potential issues
  • Ability to manage time and priorities wisely
  • Ability to grasp concepts quickly, make sound decisions, and resolve issues
  • Ability to work in a high-volume and time-sensitive environment
  • Ability to multitask, prioritize work assignments, work independently with minimal direction, and effectively meet deadlines
  • Ability to work collaboratively with peers in a team environment to attain common goals
  • Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization
  • Ability to use Microsoft Office applications

Desired Skills and Qualifications
  • Bachelor's degree preferred
  • Mortgage Banking Association certification, CRCM, or similar compliance certification

Total Rewards
LoanCare's Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:
  • Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
  • Time Off: Paid holidays, vacation, and sick leave
  • Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
  • Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
  • Employee Recognition: Programs that celebrate achievements and milestones
  • Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $20.43 - 34.28 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
Build Your Future with LoanCare®
At LoanCare, we don't just service mortgage loans-we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.
Here, you'll find:
  • A culture that helps you thrive, with resources and support to fuel your growth
  • Flexibility to work remotely, while staying connected through virtual engagement
  • Opportunities to make a real impact in an industry that touches millions of lives
  • If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

WHO WE ARE
About us ...
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
EQUAL EMPLOYMENT OPPORTUNITY
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

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