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OSI Systems, Inc

Sr. Complaint Analyst

Snoqualmie, WA · On-site

$100K - $130K/yr

The Senior Complaint Analyst is responsible for executing and maintaining the Spacelabs Healthcare Complaint Handling and Adverse Event reporting process. This role works in a fast-paced environment ...

KACE

Complaint Intake/Triage Analyst

Chicago, IL · On-site

$50K/yr

Complaint Intake/Triage Analyst ISA I-A Location: Chicago, IL Security Clearance: Public Trust Schedule: Due to the nature of law enforcement work and operation, position may require occasional ...

KACE

Complaint Intake/Triage Analyst

Chicago, IL · On-site

$50K/yr

Complaint Intake/Triage Analyst ISA I-A Location: Chicago, IL Security Clearance: Public Trust Schedule: Due to the nature of law enforcement work and operation, position may require occasional ...

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Complaint information

What are Complaint Handlers?

Complaint Handlers are professionals responsible for addressing and resolving customer or client complaints within an organization. They listen to concerns, investigate issues, and work to find solutions that satisfy both the customer and the company. Their role often involves communication, problem-solving, and maintaining records of complaints to help improve services or products. Complaint Handlers play a crucial role in maintaining positive customer relationships and upholding the reputation of the business.

What are some common challenges faced by professionals in complaint handling roles, and how can they be addressed?

Professionals in complaint handling roles often encounter challenges such as managing difficult conversations, resolving complex issues efficiently, and balancing customer satisfaction with company policies. To address these, it’s important to maintain strong communication skills, remain calm under pressure, and stay knowledgeable about products and procedures. Many organizations provide training on conflict resolution and escalation protocols, and team members frequently collaborate to share best practices. This collaborative environment and ongoing development help complaint handlers navigate challenges and improve customer experiences.

What are the key skills and qualifications needed to thrive as a Complaint Handler, and why are they important?

To thrive as a Complaint Handler, you need strong communication skills, attention to detail, and experience in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes specific industry regulations or certifications is typically required. Emotional intelligence, patience, and problem-solving abilities make someone excel in resolving customer issues effectively. These skills ensure customer satisfaction, compliance with company policies, and the efficient resolution of complaints.

What is the difference between Complaint vs Customer Service Representative?

AspectComplaintCustomer Service Representative
Required credentialsHigh school diploma or equivalent; training in conflict resolutionHigh school diploma; communication skills training
Work environmentCall centers, support desks, online chatCall centers, retail, corporate offices
Employer and industry usageCustomer support, service industriesRetail, telecom, banking, hospitality
Common search intentHandling customer complaints, resolving issuesAssisting customers, providing information

While both roles involve interacting with customers, a Complaint specialist focuses on addressing and resolving specific complaints, often requiring conflict resolution skills. A Customer Service Representative provides general support and assistance, handling inquiries and ensuring customer satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

More about Complaint jobs
What cities are hiring for Complaint jobs? Cities with the most Complaint job openings:
What are the most commonly searched types of Complaint jobs? The most popular types of Complaint jobs are:
What states have the most Complaint jobs? States with the most job openings for Complaint jobs include:
Complaint jobs near you
Infographic showing various Complaint job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Product Complaint Coordinator

Fresenius Kabi USA, LLC

Warrendale, PA

$19 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

Job SummarySalary Range: $19.00 to $23.00 Per Hour dependent upon education and experience.
This position performs primary notification and is a consolidation point for receiving and processing basic complaint investigation activities. The position ensures timely and accurate investigation of customer complaints to help ensure Fresenius Kabi complies with all its regulatory obligations and meets the customers' needs.Responsibilities

1. Perform complaint investigation and complaint closure per established procedures and forms.

2. Capture all complaint information and ensure all necessary documentation (i.e. sample information, root cause information, etc.) is captured prior to closure.

3. Follow up to collect required information as indicated per SOP/regulations.

4. Coordination and execution of the sample retrieval, sample return tracking, and sample return follow ups.

5. Provide timely response to PMQA (written or verbally) including receipt of complaint, status updates, and final investigation report.

6. Respond to non-complex, non-product related inbound support issues, and utilize prepared Q&A documents to answer general customer inquiries and resolve simple complaints.

7. Escalate customer and product specific complaints to the Quality Engineering team for awareness and support, as needed.

8. Process requests for data, customer complaint details, etc.

9. Escalate customer feedback regarding quality related processes.

10. Perform additional duties as assigned.

All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

REQUIREMENTS

  • High School Diploma / GED
  • Excellent written/verbal communication and organizational skills.
  • Flexibility to work on new products/assignments.
  • Strong computer skills (e.g. Word, Excel).
  • Strong interpersonal skills and the ability to work with cross-functional teams.
  • Self-motivated and quick learner.
  • Exceptional customer service focus.
Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is atwill, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

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