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Complaint Jobs in Texas (NOW HIRING)

Heartflow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

The Opportunity As our Senior Complaint Specialist , you will play a critical role in ensuring the safety and regulatory integrity of our products after they reach clinicians and patients. You will ...

Newrez LLC

Verbal Complaint Specialist I

Coppell, TX · On-site

Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing Loan Servicing division by investigating and responding to consumer complaints that are received by the ...

Newrez

Verbal Complaint Specialist I

Coppell, TX

Primary Function The Verbal Complaint Specialist I is responsible for supporting the Performing Loan Servicing division by investigating and responding to consumer complaints that are received by the ...

Newrez LLC

Verbal Complaint Specialist

Coppell, TX · On-site

The Verbal Complaint Specialist is responsible for supporting the Compliance Division by investigating and responding to these time sensitive mortgage servicing situations. The Verbal Complaint ...

Newrez

Verbal Complaint Specialist

Coppell, TX

The Verbal Complaint Specialist is responsible for supporting the Compliance Division by investigating and responding to these time sensitive mortgage servicing situations. The Verbal Complaint ...

Heartflow

Director - Post Market Quality

Austin, TX

You will lead the Designated Complaint Handling Unit, Product Investigations team, global adverse event reporting (FDA MDR, EU Vigilance), field actions, and the post-market surveillance processes ...

Abbott

Analyst I Postmarket Surveillance

Plano, TX · On-site

$150K/yr

One role would be that of complaint investigation management and includes all activities pertaining to product complaints for Abbott. This includes, but is not limited to: receiving and investigating ...

Abbott

Analyst I Postmarket Surveillance

Plano, TX · On-site

$150K/yr

One role would be that of complaint investigation management and includes all activities pertaining to product complaints for Abbott. This includes, but is not limited to: receiving and investigating ...

Abbott

Analyst I Postmarket Surveillance

Plano, TX · On-site

$150K/yr

One role would be that of complaint investigation management and includes all activities pertaining to product complaints for Abbott. This includes, but is not limited to: receiving and investigating ...

Socket.dev

Director - Post Market Quality

Austin, TX · On-site

$180 - $225/hr

You will lead the Designated Complaint Handling Unit, Product Investigations team, global adverse event reporting (FDA MDR, EU Vigilance), field actions, and the post-market surveillance processes ...

Heartflow

Director - Post Market Quality

Austin, TX · On-site

You will lead the Designated Complaint Handling Unit, Product Investigations team, global adverse event reporting (FDA MDR, EU Vigilance), field actions, and the post-market surveillance processes ...

Collins Consulting

Medical Call Center

Austin, TX · On-site

$16.50 - $20.75/hr

They will ensure accuracy of data from the customer to make the initial identification of the complaint code. They will conduct data entry and coordination of work through the appropriate channels as ...

Newrez

Verbal Complaints Specialist III

Coppell, TX · On-site

$15.75 - $20.75/hr

Primary Function The Verbal Complaint Specialist III is responsible for supporting the Compliance Division by investigating and responding to these time sensitive mortgage servicing situations.

Newrez LLC

Verbal Complaints Specialist III

Coppell, TX · On-site

$15.75 - $20.75/hr

Primary Function The Verbal Complaint Specialist III is responsible for supporting the Compliance Division by investigating and responding to these time sensitive mortgage servicing situations.

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How much do complaint jobs pay per month?

As of Aug 23, 2026, the average monthly pay for complaint in Texas is $5,928.08, according to ZipRecruiter salary data. Most workers in this role earn between $5,583.33 and $6,258.33 per month, depending on experience, location, and employer.

What is a complaint handler?

Complaint Handlers are professionals responsible for addressing and resolving customer or client complaints within an organization. They listen to concerns, investigate issues, and work to find solutions that satisfy both the customer and the company. Their role often involves communication, problem-solving, and maintaining records of complaints to help improve services or products. Complaint Handlers play a crucial role in maintaining positive customer relationships and upholding the reputation of the business.

What are some common challenges faced by professionals in complaint handling roles, and how can they be addressed?

Professionals in complaint handling roles often encounter challenges such as managing difficult conversations, resolving complex issues efficiently, and balancing customer satisfaction with company policies. To address these, it’s important to maintain strong communication skills, remain calm under pressure, and stay knowledgeable about products and procedures. Many organizations provide training on conflict resolution and escalation protocols, and team members frequently collaborate to share best practices. This collaborative environment and ongoing development help complaint handlers navigate challenges and improve customer experiences.

What are the key skills and qualifications needed to thrive as a complaint handler, and why are they important?

To thrive as a Complaint Handler, you need strong communication skills, attention to detail, and experience in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes specific industry regulations or certifications is typically required. Emotional intelligence, patience, and problem-solving abilities make someone excel in resolving customer issues effectively. These skills ensure customer satisfaction, compliance with company policies, and the efficient resolution of complaints.

What is the difference between Complaint vs Customer Service Representative?

AspectComplaintCustomer Service Representative
Required credentialsHigh school diploma or equivalent; training in conflict resolutionHigh school diploma; communication skills training
Work environmentCall centers, support desks, online chatCall centers, retail, corporate offices
Employer and industry usageCustomer support, service industriesRetail, telecom, banking, hospitality
Common search intentHandling customer complaints, resolving issuesAssisting customers, providing information

While both roles involve interacting with customers, a Complaint specialist focuses on addressing and resolving specific complaints, often requiring conflict resolution skills. A Customer Service Representative provides general support and assistance, handling inquiries and ensuring customer satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Complaint jobs in Texas?

The most popular types of Complaint jobs in Texas are:

What cities in Texas are hiring for Complaint jobs?

Cities in Texas with the most Complaint job openings:

Complaint jobs near you
Infographic showing various Complaint job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $71,137 per year, or $34.2 per hour.

Senior Complaint Specialist

Heartflow

Austin, TX • Hybrid

$75K - $100K/yr

Full-time

Re-posted 6 days ago

HeartFlow rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

Job description

The Opportunity

As our Senior Complaint Specialist, you will play a critical role in ensuring the safety and regulatory integrity of our products after they reach clinicians and patients. You will be responsible for the end-to-end management of product complaints, ensuring that every report is handled with the highest level of technical accuracy and regulatory compliance. This role is a key pillar of our post-market surveillance strategy, bridging the gap between customer feedback and continuous quality improvement.

Job Description: 

The Senior Complaint Specialist requires experience in the medical device industry with a clear understanding of medical device complaint handling processes, trending, and regulatory reporting procedures. This role will be responsible for identifying, reviewing, and processing complaints for evaluation as required by applicable regulations, standards, and company procedures. This role serves as a primary subject matter expert for complaint escalations and ensures that all reporting requirements to domestic and international regulatory authorities are completed accurately and on time.

Job Responsibilities:

  • Complaint Handling: Assess reports received through multiple customer feedback channels to identify alleged deficiencies, ensure accurate documentation, and manage timely complaint review and closure.
  • Regulatory Reporting: Ensure timely and accurate Medical Device Reporting (MDR) and adverse event reporting to external regulatory authorities as required to ensure compliance with global regulatory requirements, including but not limited to FDA (21 CFR 820, 803, 806) and EU MDR.
  • Data Analysis & Statistical Trending: Collect, evaluate, and analyze complaints data to identify trends, potential risks, and opportunities for product improvement.
  • Quality System Support: Provide support on the maintenance of department documents and procedures; participate in Quality Management System (QMS) activities and Risk Management activities, including Health Hazard Evaluations (HHE), CAPA, and Nonconformance Reports (NCR).
  • Field Actions & Recalls: Provide support on product field action activities, including identification, risk assessment, stakeholder communication, and coordination of corrective actions.
  • Cross-Functional Liaison: Assist Customer Support and serve as a technical liaison for complaint escalations, providing support on complaint closure approvals; Provide guidance and mentorship to team members on process execution and regulatory requirements.
  • Process Optimization: Identify efficiencies in our surveillance workflows to scale our operations

Skills Needed:

  • Regulatory Knowledge and deep understanding of 21 CFR 820, 21 CFR 803, 21 CFR 806,  EU MDR, Health Canada MPR, ISO13485, and ISO 14971
  • Proficient with Salesforce, Tableau, Electronic Document Management Systems (EDMS), Google Workspace, and MS Office
  • Strong critical thinking skills and great attention to detail
  • Ability to work as a self-starter in a fast-paced, adaptive environment and mentor team members
  • Excellent communication, documentation, and time management skill
  • Ability to stay current with global regulatory requirements and industry best practices

Educational Requirements & Work Experience: 

  • Education: Bachelor's degree in Science, Engineering,  or a related field.
  • Experience: 5+ years of relevant experience in the medical device industry, software medical device products (class II/III) preferred.

This position has an estimated base salary of $75,000 to $100,000 and bonus. #LI-IB1; #LI-Hybrid

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