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Complaint Jobs in Remote, OR (NOW HIRING)

Advantage Dental+

Dental Therapist

Roseburg, OR · On-site

$18.25 - $23.75/hr

... chief complaint; records and reports pertinent observations and patient reactions to dental team, as appropriate; documents lab procedures and ensures follow up on result. • Assists with or ...

Advantage Dental

Dental Therapist

Roseburg, OR · On-site

$17.25 - $22.50/hr

... chief complaint; records and reports pertinent observations and patient reactions to dental team, as appropriate; documents lab procedures and ensures follow up on result. • Assists with or ...

Kemira

Coordinator, Sales, P&HS, NA Corporate Accounts

OR · On-site +1

$67K - $84K/yr

Customer complaint handling * Assisting with one to one training related to the internal commercial tools * Serve as the contact person for the CAM team and the customer service team for all ...

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Complaint information

See Remote, OR salary details

$6K

$6.8K

$7.5K

How much do complaint jobs pay per month?

As of Aug 23, 2026, the average monthly pay for complaint in Remote, OR is $6,797.17, according to ZipRecruiter salary data. Most workers in this role earn between $6,400.00 and $7,175.00 per month, depending on experience, location, and employer.

What is a complaint handler?

Complaint Handlers are professionals responsible for addressing and resolving customer or client complaints within an organization. They listen to concerns, investigate issues, and work to find solutions that satisfy both the customer and the company. Their role often involves communication, problem-solving, and maintaining records of complaints to help improve services or products. Complaint Handlers play a crucial role in maintaining positive customer relationships and upholding the reputation of the business.

What are some common challenges faced by professionals in complaint handling roles, and how can they be addressed?

Professionals in complaint handling roles often encounter challenges such as managing difficult conversations, resolving complex issues efficiently, and balancing customer satisfaction with company policies. To address these, it’s important to maintain strong communication skills, remain calm under pressure, and stay knowledgeable about products and procedures. Many organizations provide training on conflict resolution and escalation protocols, and team members frequently collaborate to share best practices. This collaborative environment and ongoing development help complaint handlers navigate challenges and improve customer experiences.

What are the key skills and qualifications needed to thrive as a complaint handler, and why are they important?

To thrive as a Complaint Handler, you need strong communication skills, attention to detail, and experience in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes specific industry regulations or certifications is typically required. Emotional intelligence, patience, and problem-solving abilities make someone excel in resolving customer issues effectively. These skills ensure customer satisfaction, compliance with company policies, and the efficient resolution of complaints.

What is the difference between Complaint vs Customer Service Representative?

AspectComplaintCustomer Service Representative
Required credentialsHigh school diploma or equivalent; training in conflict resolutionHigh school diploma; communication skills training
Work environmentCall centers, support desks, online chatCall centers, retail, corporate offices
Employer and industry usageCustomer support, service industriesRetail, telecom, banking, hospitality
Common search intentHandling customer complaints, resolving issuesAssisting customers, providing information

While both roles involve interacting with customers, a Complaint specialist focuses on addressing and resolving specific complaints, often requiring conflict resolution skills. A Customer Service Representative provides general support and assistance, handling inquiries and ensuring customer satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Complaint jobs in Remote, OR?

The most popular types of Complaint jobs in Remote, OR are:

Complaint jobs near you
Infographic showing various Complaint job openings in Remote, OR as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $81,566 per year, or $39.2 per hour.

Patient Relations Specialist

CHI Mercy Health of Roseburg

Roseburg, OR • On-site

Other

Posted 16 days ago

Job description

Where You'll Work
At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person - body, mind, and spirit - in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.
Job Summary and Responsibilities
As a Patient Relations Specialist, you will act as a primary liaison between patients and the hospital, actively listening to concerns and resolving conflicts to ensure seamless, high-quality care.
Every day, you will investigate complaints, interpret facility policies, and collaborate with various departments to address issues before they escalate, while tracking data to identify broader service trends.
To be successful in this role, you will need to manage the formal grievance process, analyze patient satisfaction metrics, and contribute to staff training initiatives focused on improving the overall patient experience.
  • Proactively round with patients to ensure patient and family questions and concerns are addressed, resolving issues recommending solutions to prevent formal complaints.
  • Maintains contact with the complainant throughout the process.
  • Collaborates with managers and medical directors to monitor the progress of complaints, ensuring timely resolution and the completion of all necessary documentation.
  • Maintains a detailed record of complaints and resolutions in the appropriate database; produces standard and ad hoc reports to summarize complaint data for leadership review.
  • Serves as a centralized point-of-contact for receiving incoming phone calls concerning patient and family complaints.
Student loan repayment program offered!
Job Requirements
Required
  • Associate's degree in related field
  • Four (4) years of recent customer service work experience
Preferred
  • Experience in a clinical environment

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