ZipRecruiter

Log In

1

Complaint Jobs in Ohio (NOW HIRING)

Microbac

Analyst I

Marietta, OH · On-site

$17 - $21/hr

Come join our family! If you are interested in truly making a difference in a collaborative and rewarding work setting with a culture of respect, accountability, appreciation, and loyalty, Microbac ...

Tech Pro Inc.

Service Now Developer

Columbus, OH · On-site

$50.50 - $69.50/hr

Experience implementing Loan Operations| Deposit Operations| Complaint Operations| or Treasury Operations.Agile/Scrum experience and strong stakeholder communication skills. Essential Skills: 5+ ...

New

next page

Showing results 1-20

All JobsComplaint JobsComplaint Jobs in Ohio

Complaint information

See Ohio salary details

$5.4K

$6.1K

$6.8K

How much do complaint jobs pay per month?

As of Aug 23, 2026, the average monthly pay for complaint in Ohio is $6,148.42, according to ZipRecruiter salary data. Most workers in this role earn between $5,791.67 and $6,491.67 per month, depending on experience, location, and employer.

What is a complaint handler?

Complaint Handlers are professionals responsible for addressing and resolving customer or client complaints within an organization. They listen to concerns, investigate issues, and work to find solutions that satisfy both the customer and the company. Their role often involves communication, problem-solving, and maintaining records of complaints to help improve services or products. Complaint Handlers play a crucial role in maintaining positive customer relationships and upholding the reputation of the business.

What are some common challenges faced by professionals in complaint handling roles, and how can they be addressed?

Professionals in complaint handling roles often encounter challenges such as managing difficult conversations, resolving complex issues efficiently, and balancing customer satisfaction with company policies. To address these, it’s important to maintain strong communication skills, remain calm under pressure, and stay knowledgeable about products and procedures. Many organizations provide training on conflict resolution and escalation protocols, and team members frequently collaborate to share best practices. This collaborative environment and ongoing development help complaint handlers navigate challenges and improve customer experiences.

What are the key skills and qualifications needed to thrive as a complaint handler, and why are they important?

To thrive as a Complaint Handler, you need strong communication skills, attention to detail, and experience in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes specific industry regulations or certifications is typically required. Emotional intelligence, patience, and problem-solving abilities make someone excel in resolving customer issues effectively. These skills ensure customer satisfaction, compliance with company policies, and the efficient resolution of complaints.

What is the difference between Complaint vs Customer Service Representative?

AspectComplaintCustomer Service Representative
Required credentialsHigh school diploma or equivalent; training in conflict resolutionHigh school diploma; communication skills training
Work environmentCall centers, support desks, online chatCall centers, retail, corporate offices
Employer and industry usageCustomer support, service industriesRetail, telecom, banking, hospitality
Common search intentHandling customer complaints, resolving issuesAssisting customers, providing information

While both roles involve interacting with customers, a Complaint specialist focuses on addressing and resolving specific complaints, often requiring conflict resolution skills. A Customer Service Representative provides general support and assistance, handling inquiries and ensuring customer satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Complaint jobs in Ohio?

The most popular types of Complaint jobs in Ohio are:

Complaint jobs near you
Infographic showing various Complaint job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 85% Full Time, 11% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $73,781 per year, or $35.5 per hour.

Insurance Complaint Analyst 1 (Temporary)

Ohio Department of Taxation

Columbus, OH • On-site

$19.25 - $26.25/hr

Part-time

Posted 23 days ago

Job description

OSHIIP is seeking candidates to assist the Medicare consumers of Ohio, their family members, and caregivers in understanding their insurance benefits and resolving their complex insurance issues. The ideal candidates will have excellent communication, problem solving, and organizational skills, a high level of emotional intelligence, and the ability to be adaptable.

If this sounds interesting to you, continue reading below to learn more about this career opportunity with CSD where you too can be available to support those who serve Ohioans.

What You'll Do:

Your Key Responsibilities include but are not limited to the following:

·     Answering incoming phone calls related to Medicare, Medicare Supplemental Insurance, Medicare Prescription Drug benefits, Medicare Advantage and other Medicare related topics.

·     Utilize web-based tools to compare plans and articulate information in digestible terms to consumers

·     Facilitate enrollment into cost-effective plans and financial assistance programs.

·     Make appropriate referrals to other divisions or agencies.

·     Document and report all consumer interactions.

·     Communicate verbally and in writing in a professional manner.

·     Performs other duties as assigned.

24 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines, federal health care programs); 6 mos. exp. or 6 mos. trg. in operation of personal computer; 2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division).

-Or 2 courses in insurance & 2 course in basic mathematics (i.e., addition, subtraction, multiplication, division); 18 mos. exp. in insurance field (i.e., regulatory or industry) working with insureds or insurance contracts (e.g., health, life, annuities, personal lines, commercial lines); 6 mos. exp. or 6 mos. trg. in operation of personal computer.

-Or completion of undergraduate core program in insurance or business; 6 mos. exp. or 6 mos. trg. in operation of personal computer & 2 courses in basic mathematics (i.e., addition, subtraction, multiplication, division).

Job Skills: Insurance

Apply