Complaint Jobs in Ohio (NOW HIRING)

As our Compliance Analyst, you'll help drive Concora Credit's Mission to enable customers to Do More with Credit - every single day.

The impact you'll have at Concora Credit:

You'll be responsible for investigating consumer complaints from issuing banks and federal and state regulators.

We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We're an established company with over 20 years of experience, but now we're taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.

As our Compliance Analyst, you will:

• Maintain working knowledge of applicable laws and regulations affecting our consumer loan servicing business.
• Maintain working knowledge of our servicing policies, procedures, and processes, including applicable servicing platforms.
• Review, revise, and edit consumer complaints from government agencies
• Submit complaint responses to government agencies
• Identify and analyze patterns and trends with compliance risk, poor customer experience, and opportunities for procedure, process, and training development and enhancements.
• Communicate with various internal and external stakeholders in the complaint process regarding fact sets, issue identification, issue resolution, and opportunities for operational improvement.
• Mentor, coach, and provide support to team members and be a role model for peers and junior colleagues.
• Demonstrate ownership and management of independent workstreams and drive completion of key tasks and deliverables.
• Assist with complaint reporting and communication of key trends to leadership and Operations.
• Support and assist with other compliance-related projects and initiatives as needed.

These duties must be performed with or without reasonable accommodation.

We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today.

Requirements:

• Bachelor's degree preferred, equivalent work experience accepted.
• At least 3 years in the consumer lending industry with experience in investigating and resolving customer disputes and/or complaints. Complaint resolution experience preferred.
• Excellent written communication skills.
• At least 2 years of professional work in the financial services industry in banking compliance, with experience in regulatory complaint resolution preferred.
• Strong analytical thinking ability combined with good decision-making and judgment.
• Ability to multitask and meet deadlines.
• Intermediate to advanced skills using Microsoft Word and Excel.
• Knowledge of consumer compliance regulations.
• Ability to work efficiently and productively, with others or independently.
• Ability to problem-solve based on strong analytical skills in a time-sensitive environment.
• Excellent decision-making, problem-solving, and judgment skills.
• Excellent organizational and prioritization skills.

What's In It For You:

• Medical, Dental and Vision insurance for you and your family
• Relax and recharge with Paid Time Off (PTO)
• 6 company-observed paid holidays, plus 3 paid floating holidays
• 401k (after 90 days) plus employer match up to 4%
• Pet Insurance for your furry family members
• Wellness perks including onsite fitness equipment at both locations, EAP, and access to the Headspace App
• We invest in your future through Tuition Reimbursement
• Save on taxes with Flexible Spending Accounts
• Peace of mind with Life and AD&D Insurance
• Protect yourself with company-paid Long-Term Disability and voluntary Short-Term Disability

Concora Credit provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Employment-based visa sponsorship is not available for this role.

Concora Credit is an equal opportunity employer (EEO).

Please see the Concora Credit Privacy Policy for more information on how Concora Credit processes your personal information during the recruitment process and, if applicable, based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact caprivacynotice@concoracredit.com.