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Pioneer Data

Complaint Analyst II

West Chester, PA

Customer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation ...

Phsorg

$19.25 - $31.74/hr

Presbyterian is hiring a skilled Complaint Research Specialist to join our team. Type of Opportunity: Full time Job Exempt: No Job is based: Reverend Hugh Cooper Administrative Center Work Shift:

W. R. Grace & Co.

The Complaint Response Coordinator has responsibility to implement and train defined Customer Relationship Management business processes concerning customer complaint handling in line with the GRACE ...

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Complaint information

What is a complaint handler?

Complaint Handlers are professionals responsible for addressing and resolving customer or client complaints within an organization. They listen to concerns, investigate issues, and work to find solutions that satisfy both the customer and the company. Their role often involves communication, problem-solving, and maintaining records of complaints to help improve services or products. Complaint Handlers play a crucial role in maintaining positive customer relationships and upholding the reputation of the business.

What are some common challenges faced by professionals in complaint handling roles, and how can they be addressed?

Professionals in complaint handling roles often encounter challenges such as managing difficult conversations, resolving complex issues efficiently, and balancing customer satisfaction with company policies. To address these, it’s important to maintain strong communication skills, remain calm under pressure, and stay knowledgeable about products and procedures. Many organizations provide training on conflict resolution and escalation protocols, and team members frequently collaborate to share best practices. This collaborative environment and ongoing development help complaint handlers navigate challenges and improve customer experiences.

What are the key skills and qualifications needed to thrive as a complaint handler, and why are they important?

To thrive as a Complaint Handler, you need strong communication skills, attention to detail, and experience in customer service or a related field. Familiarity with CRM systems, case management software, and sometimes specific industry regulations or certifications is typically required. Emotional intelligence, patience, and problem-solving abilities make someone excel in resolving customer issues effectively. These skills ensure customer satisfaction, compliance with company policies, and the efficient resolution of complaints.

What is the difference between Complaint vs Customer Service Representative?

AspectComplaintCustomer Service Representative
Required credentialsHigh school diploma or equivalent; training in conflict resolutionHigh school diploma; communication skills training
Work environmentCall centers, support desks, online chatCall centers, retail, corporate offices
Employer and industry usageCustomer support, service industriesRetail, telecom, banking, hospitality
Common search intentHandling customer complaints, resolving issuesAssisting customers, providing information

While both roles involve interacting with customers, a Complaint specialist focuses on addressing and resolving specific complaints, often requiring conflict resolution skills. A Customer Service Representative provides general support and assistance, handling inquiries and ensuring customer satisfaction. Understanding these differences helps in choosing the right career path or job search focus.

More about Complaint jobs

What cities are hiring for Complaint jobs?

Cities with the most Complaint job openings:

What are the most commonly searched types of Complaint jobs?

The most popular types of Complaint jobs are:

What states have the most Complaint jobs?

States with the most job openings for Complaint jobs include:

What other helpful pages are available for Complaint?

Other pages related to Complaint:

Complaint jobs near you
Infographic showing various Complaint job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Complaint Analyst II

West Chester, PA

Pioneer Data
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Pioneer Dataexternal

Full-time

Re-posted 16 hours ago

Job description

Job Description

Customer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation, documentation, follow-up, regulatory reporting and metrics. The Customer Quality Specialist is responsible for the oversight and direct support of technical evaluations and investigational tasks required for complaint processing/closure. The Customer Quality Specialist works collaboratively with Quality, Engineering, Manufacturing, Product Development and other functional experts.

DUTIES:

Directly interface with Hospitals, Surgeons, and Internal employees for reporting of complaints and adverse events

Interact positively with customers, patients, internal/external business partners and colleagues

Adhere and comply to work instructions, standard operating procedures, and regulations

Expedite investigations by collaborating with internal/external business partners

Achieve productivity targets

Fully training within three months of hire

Achieve accuracy targets for complaint documentations

Participate in projects and events

Complaint determination

Reportability assessments

Conduct follow-ups with complainant, reporters

Checking your own work

Updating SharePoint

Tracking complaints in the process for closure

Participate in CAPA activities and act as CAPA task owner as required

Updating and revising work instructions

Prepare responses to customers

All other duties as assigned

PROFESSIONAL EXPERIENCE REQUIREMENTS:

Ability to work in a cross-functional matrix environment

Active listening/ phone skills

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DePuy Synthes job descriptions may be revised at management's discretion, at any time.

Collaboration and teaming skills

Critical thinking skills

Detail orientation

Organization skills

Prioritization and multi-tasking skills

Strong verbal and written communication skills

Knowledge of basic medical terminology

Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Sharepoint)

Continuous learner

Global mindset

Accountability for own work

Problem solving/Root cause analysis skills

EDUCATIONAL REQUIREMENTS:

Bachelor's Degree or equivalent experience

Generally requires 2-4 years of related work experience

RAC or ASQ certifications a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

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