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Complaint Resolution Officer Jobs (NOW HIRING)

Harper College

Community Service Officer II

Palatine, IL

$4.2K - $5.6K/mo

  • Medical

  • Dental

  • Life

  • PTO

... of a Police Officer. In accomplishing these important tasks, the CSO I may: Use various ... Provide assistance to walk-in traffic with information, directions, complaint resolution, parking ...

Harper College

Community Service Officer II

Palatine, IL · On-site

$22.17 - $26.49/hr

  • Medical

  • Dental

  • Life

  • PTO

... of a Police Officer. In accomplishing these important tasks, the CSO I may: Use various ... Provide assistance to walk-in traffic with information, directions, complaint resolution, parking ...

Harper College

Community Service Officer II

Palatine, IL

$4.2K - $5.6K/mo

  • Medical

  • Dental

  • Life

  • PTO

... of a Police Officer. In accomplishing these important tasks, the CSO I may: Use various ... Provide assistance to walk-in traffic with information, directions, complaint resolution, parking ...

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Complaint Resolution Officer information

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How much do complaint resolution officer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for complaint resolution officer in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What does a complaint resolution officer do?

A Complaint Resolution Officer is responsible for managing and resolving complaints from customers or clients within an organization. Their main duties include investigating issues, communicating with involved parties, and ensuring fair and prompt resolutions in accordance with company policies and relevant regulations. They also document cases, identify patterns or systemic issues, and may recommend changes to prevent similar complaints in the future. This role requires strong communication, problem-solving, and conflict-resolution skills.

What are the key skills and qualifications needed to thrive as a complaint resolution officer?

To thrive as a Complaint Resolution Officer, you need strong analytical skills, problem-solving abilities, and a background in customer service or conflict resolution, often supported by a relevant degree or experience. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Exceptional communication, negotiation, and emotional intelligence are vital soft skills for managing sensitive situations and building trust. These competencies ensure effective resolution of complaints, maintain organizational reputation, and foster positive relationships with clients or stakeholders.

What are some common challenges faced by complaint resolution officers, and how are they typically addressed within organizations?

Complaint Resolution Officers often encounter challenges such as managing high volumes of cases, handling emotionally charged interactions, and balancing the interests of clients and the organization. To address these, organizations usually provide thorough training in conflict resolution, emotional intelligence, and company policies. Regular team debriefings and access to support resources, such as mental health services or mentoring, also help officers maintain resilience and effectiveness. Collaboration with legal, compliance, and customer service teams further ensures a fair and comprehensive resolution process.

What is a complaint resolution officer?

A complaint resolution officer is a professional responsible for investigating and resolving customer complaints, ensuring issues are addressed efficiently and fairly. They often use communication skills, conflict resolution techniques, and may utilize customer management software to track cases.
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Complaint Resolution Officer jobs near you
Infographic showing various Complaint Resolution Officer job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.

Patient Relations Manager @ VieMed

LED FastStart

Lafayette, LA • On-site

Other

Posted 14 days ago

Job description

Job Title

Essential Duties and Responsibilities: Oversee and manage the Supervisor and all Patient Relations Department Leads, providing direction, performance feedback, and professional development. Coordinate the complaint tracking and escalation process for regulatory agencies; manage documentation, timeline adherence, and communication protocols for BBB complaints, state Attorney General inquiries, and legal matters. Partner with Legal and Compliance departments on patient complaint resolution, regulatory response, and remediation strategies; prepare briefings and recommendations for Director approval. Lead the implementation and rollout of quality and compliance systems and processes; ensure all organizational supervisors and leads are trained and proficient in organizational tools and protocols. Manage the development and continuous improvement of the patient experience training curriculum for employees across the organization; coordinate delivery schedules, track completion, and measure training effectiveness. Oversee quality monitoring system utilization across teams; ensure proper training, monitor insights, and translate data into actionable guidance for supervisors. Coordinate patient feedback analysis and distribution; synthesize patient feedback into operational recommendations and trend reports for Director. Provide guidance and mentorship to other supervisors, managers, and directors within the organization on patient experience best practices, compliance protocols, and operational excellence. Prepare operational reports, metrics dashboards, and compliance documentation for Director review; escalate significant issues, trends, or risks requiring Director decision-making. Represent VieMed professionally in internal and external communications; maintain confidentiality and discretion regarding sensitive patient and personnel matters. Support the Director in achieving organizational goals and respond to ad hoc requests that arise in a healthcare operations environment.

Minimum Qualifications

Bachelor's degree in Business Administration, Healthcare Management, or related field preferred; equivalent leadership experience considered. 5+ years of management experience leading teams and driving operational performance. Proven ability to lead, coach, and develop leaders while fostering employee engagement and accountability. Experience managing operations within a complex, fast-paced, and highly accountable environment. Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and learning management systems Excellent verbal and written communication skills; ability to interact professionally with legal counsel, compliance officers, and external agencies Preferred Knowledge, Skills, and Abilities: Experience with quality management systems, complaint tracking, and regulatory reporting Experience implementing healthcare systems and quality management platforms Background in Durable Medical Equipment (DME), respiratory care, or oxygen therapy operations Experience coordinating regulatory response and working with legal/compliance teams Proven ability to mentor and develop other leaders in healthcare settings Strong organizational skills with ability to manage multiple high-priority initiatives simultaneously Problem-solving mindset with ability to navigate complex healthcare scenarios Demonstrated commitment to patient-first culture and operational excellence Ability to work independently while maintaining clear communication with executive leadership

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