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Complaint Resolution Officer Jobs (NOW HIRING)

Harper College

Community Service Officer II

Palatine, IL · On-site

$22.17 - $26.49/hr

... of a Police Officer. In accomplishing these important tasks, the CSO I may: Use various ... Provide assistance to walk-in traffic with information, directions, complaint resolution, parking ...

Harper College

Community Service Officer II

Palatine, IL

$4.2K - $5.6K/mo

... of a Police Officer. In accomplishing these important tasks, the CSO I may: Use various ... Provide assistance to walk-in traffic with information, directions, complaint resolution, parking ...

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How much do complaint resolution officer jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for complaint resolution officer in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Complaint Resolution Officer typically refers to a company's policy that complaints or issues should be addressed within three months of being reported. This timeframe helps ensure timely resolution and maintains customer satisfaction, often requiring the officer to track cases and follow up regularly. However, specific policies can vary depending on the organization and industry standards.

What are the key skills and qualifications needed to thrive as a Complaint Resolution Officer, and why are they important?

To thrive as a Complaint Resolution Officer, you need strong analytical skills, problem-solving abilities, and a background in customer service or conflict resolution, often supported by a relevant degree or experience. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Exceptional communication, negotiation, and emotional intelligence are vital soft skills for managing sensitive situations and building trust. These competencies ensure effective resolution of complaints, maintain organizational reputation, and foster positive relationships with clients or stakeholders.

What is a complaint resolution officer?

A complaint resolution officer is a professional responsible for investigating and resolving customer complaints, ensuring issues are addressed efficiently and fairly. They often work in customer service or quality assurance roles, utilizing communication skills and conflict resolution techniques to maintain customer satisfaction.

What are the five-five steps in complaint resolution?

For a Complaint Resolution Officer, the five steps in complaint resolution typically include receiving and documenting the complaint, investigating the issue, analyzing the findings, communicating the resolution to the complainant, and implementing corrective actions. These steps ensure a structured approach to resolving issues efficiently and fairly, often requiring strong communication and problem-solving skills. Proper documentation and adherence to organizational policies are essential throughout the process.

What are some common challenges faced by Complaint Resolution Officers, and how are they typically addressed within organizations?

Complaint Resolution Officers often encounter challenges such as managing high volumes of cases, handling emotionally charged interactions, and balancing the interests of clients and the organization. To address these, organizations usually provide thorough training in conflict resolution, emotional intelligence, and company policies. Regular team debriefings and access to support resources, such as mental health services or mentoring, also help officers maintain resilience and effectiveness. Collaboration with legal, compliance, and customer service teams further ensures a fair and comprehensive resolution process.

What does a Complaint Resolution Officer do?

A Complaint Resolution Officer is responsible for managing and resolving complaints from customers or clients within an organization. Their main duties include investigating issues, communicating with involved parties, and ensuring fair and prompt resolutions in accordance with company policies and relevant regulations. They also document cases, identify patterns or systemic issues, and may recommend changes to prevent similar complaints in the future. This role requires strong communication, problem-solving, and conflict-resolution skills.

What jobs can you get with a conflict resolution degree?

A conflict resolution degree can qualify you for roles such as Complaint Resolution Officer, mediators, dispute resolution specialists, and customer service managers. These positions often require strong communication, negotiation skills, and sometimes certifications in conflict management or arbitration.
More about Complaint Resolution Officer jobs
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What job categories do people searching Complaint Resolution Officer jobs look for? The top searched job categories for Complaint Resolution Officer jobs are:
Complaint Resolution Officer jobs near you
Infographic showing various Complaint Resolution Officer job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.
Community Service Officer II

Community Service Officer II

Harper College

Palatine, IL • On-site

$22.17 - $26.49/hr

Full-time

Medical, Dental, Life, PTO

Posted 15 days ago

Job description


Schedule Information: Initial field training will be day, evening, and midnight shifts. Once successful field training is completed, shift will be assigned based on the needs of the Department. (currently 11:00 pm-7:00 am)
Hours Per Week: 40 hours Includes weekends and holidays. Shift Differential pay may apply.
Benefits: Health, Dental, Life & Disability Insurance; Sick, Vacation, and Holiday pay; Personal Business; Educational Assistance: Tuition Waivers at Harper & Professional Expense.
Responsibilities
While in communications/dispatch is responsible for the safety of the members of the HCPD who conduct field operations and act as a resource for the institution. Additionally, they serve as a resource via radio and telephone to all other divisions of the College. Patrol functions include the opening and closing of facilities as requested, conducting crime prevention checks of college assets, enforcing parking regulations, and resolving various issues that do not require the services of a Police Officer.
In accomplishing these important tasks, the CSO I may:
Use various institutional and government databases for information on police services and investigations, student information, and divisional requests.
Issue College keys to authorized employees, vendors, contractors, or emergency personnel.
Maintain parking regulations by issuing parking stickers, verifying information, issuing parking citations, and processing citation payment.
Provide assistance to walk-in traffic with information, directions, complaint resolution, parking ticket appeals, and other general information.
Perform escorts, vehicle jumpstarts, vehicle lockouts, and traffic direction.
Maintain computer and security systems functionality, lost and found property, departmental forms, and supplies.
Dispatch appropriate personnel to alarms and assist HCPD officers as directed.
Intake and disposal of lost & found items.
Perform other appropriate duties as assigned.
Qualifications
Be at least 18 years of age
  1. High school diploma or equivalent.
  2. Valid driver's license.
  3. Excellent communication and interpersonal skills.
  4. Ability to patrol on foot at all facilities.
  5. Ability to pass a thorough background investigation.
  6. Proven ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate sensitivity to and ability to work with the diverse academic, socioeconomic, cultural, and ethnic backgrounds of community college students, faculty, and staff, including those with disabilities; establish and maintain effective working relationships with those contacted in the course of work.
  7. Medical exam and drug testing

Annual proficiency requirements:
Shall maintain certification in LEADS - FULL ACCESS
Shall maintain certification in AED, CPR and First Aid
Desired Qualifications:
  • Law enforcement or security experience.
  • Associate degree or higher.

Application Review Date: Applications are accepted until the position is filled, though priority will be given to applications received on or before: June 15, 2024
Required Documents: ***A resume and cover letter are required to complete the application process***
** Official transcripts required upon hire
* * Employment sponsorship is not available.
About Us
We are Harper College...the college in your community.
The College was established by referendum in 1965 and opened September 1967. It is named for Dr. William Rainey Harper, a pioneer in the junior college movement in the United States and the first president of the University of Chicago.
Harper College is now one of the nation's premier community colleges and one of the largest, serving approximately 29,000 students annually in Chicago's northwest suburbs. The College's academic programs prepare students for rewarding careers and for transfer to four-year universities. Harper offers associate degree and certification programs, advanced career programs, workforce training, professional development, continuing education classes, accelerated degree options for adults and developmental education programs.
At Harper College, we are committed to fair and equitable compensation for all employees. In compliance with Illinois state law, we prioritize transparency in salary information. Our salary ranges reflect our dedication to attracting and retaining top talent while ensuring equitable pay practices.We encourage open discussions about compensation and invite you to reach out with any questions you may have regarding salary details. Harper College typically offers compensation up to the median market rate for this position. We aim to ensure our pay is competitive while aligning with both the role's requirements and the candidate's experience. To review all benefit information visit us at:
https://www.harpercollege.edu/about/directory/hr/index.php
About the Team
The Harper College Police Department provides and environment where all members of the community can safely learn, work and visit. The goals of the department are to reduce crime, create collaborative relationships with campus constituents supporting student success and enhance community and law enforcement partnerships.

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