Complaint Resolution Officer Jobs (NOW HIRING)

The Office for the Prevention of Harassment & Discrimination (OPHD) is responsible for ensuring the University provides an environment for students, faculty, and staff that is free from discrimination and harassment on the basis of protected categories. OPHD's mission is to educate the entire UC San Diego community about these issues and to assist with prevention efforts, and prompt and effective resolution of all complaints. OPHD provides analysis and guidance in all areas pertaining to institutional compliance with federal and state laws, and University of California nondiscrimination policies. Reporting directly to the Chief Ethics and Compliance Officer, OPHD conducts civil rights investigations and guides senior campus leadership in all Vice Chancellor areas, including Health Sciences and the Medical Center.

The Senior Complaint Resolution Officer - Health (Sr. CRO) reports to the Associate Director and Deputy Title IX Officer - Health within the Office for the Prevention of Harassment and Discrimination (OPHD). Under general direction, the Senior CRO - Health assumes major responsibility for complaint resolution and investigations that respond to informal and formal complaints of harassment and discrimination of individuals in protected categories. Drawing on a strong legal background and expertise in UC and UC San Diego policies, the incumbent is one of the lead health resources for matters pertaining to harassment and discrimination. They provide sound legal analysis and development of local policies and guidelines; mandated reporting; investigations and complaint resolution; and the development of associated trainings and briefings for leadership. The incumbent addresses formal and informal complaints and inquiries, assesses concerns, and consults with the university senior leadership.

The incumbent exercises independent judgment in the intake, informal and formal investigations, and resolution of complaints and in establishing strategies for the resolution of identified problems. They provide impartial consultation, conflict resolution, and problem solving in response to informal and formal complaints and inquiries received from members of the health communities and affiliates including faculty, staff, students, and parents. They recommend to the Associate Director - Health and Director of OPHD, where appropriate, directly to health administrators or other individuals changes to policies and procedure to insure institutional equity and fairness and adherence to federal and state laws.

The incumbent is responsible for ensuring compliance with UC, UC San Diego and Federal regulations and policies, including, but not limited to, Title IX. The incumbent provides complaint resolution and investigations to new and complex cases, as well as performs dispute resolution and training program development, and legal research and analysis for OPHD matters pertaining to equal opportunity, discrimination, and sex offense prevention and provides analytical support for special projects.

The incumbent develops, implements, coordinates and evaluates education programs regarding harassment and discrimination based on protected categories for the UC San Diego Health Sciences and Medical Centers.

Functions as a resource and leader in a compliance specialty program or multiple programs. Assists in ensuring the location has comprehensive processes for investigations, and coordinated responses for compliance program(s) within purview. Ensures alignment with federal and state laws, and University policies and procedures. Provides guidance to other compliance professionals. Normally receives high level oversight on assignments with general instruction provided on new or more complex compliance work.

~ Cover letter required for a complete application.

• Bachelor's degree in related area and / or equivalent experience / training. JD or Advanced Degree, or an equivalent combination of education/experience in the field/specialty preferred.

• Required Title IX: Demonstrated best practices and methodologies for conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports.

• Required Title IX: Experience investigating sexual harassment or equivalently sensitive allegations in an empathetic and confidential manner.

• Ability to present complex issues in a clear and concise manner, both in writing and verbally for presentation or review by senior leadership. Demonstrated written and oral communication skills at a high management level. Professional expertise in writing concise, logical and grammatically correct analytical reports to convey complex and sensitive issues.

• Strong skills in and working knowledge of conflict resolution, problem solving techniques, screening, interviewing, advising and investigation. Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.

• Required Title IX: Basic understanding of the relevance of trauma in the context of sexual violence (for example, the neurobiology of trauma and trauma-informed investigation techniques).

• Excellent interpersonal and problem-solving skills to work independently with all levels of University personnel, including management and faculty, and to facilitate agreement on issues and corrective actions.

• Required Title IX: Thorough knowledge of the complexities of sexual harassment, including sexual violence, in the educational or employment setting.

• Required Title IX: Demonstrated written and oral communication skills; skill building rapport in an open, friendly, and accepting way; attentive listener.

• Required Title IX: Ability to gather and organize information, conduct analysis, and make recommendations on issues that are complex in nature; critical thinker. Ability to apply policy and legal concepts to issues.

• Ability to maintain confidentiality and be discrete. Commitment to principles of due process, fairness and respect. Ability to maintain neutrality in the face of resistance, indifference or hostility.

• Cover letter required for a complete application.

• Must be able to work nights and weekends, as needed, and various locations based on the 24-hour Medical Center's business needs.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• Must have access to reliable transportation.

• Occasional evenings and weekends may be required.

• Position is designated "Confidential" within the meaning of the Higher Education Employer/Employee Relations Act (HEERA).

• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requiring to Report Child Abuse prior to commencing employment. CANRA Penal Codes and related definitions, requirements, and responsibilities may be obtained online.

• This position has been identified as a Campus Security Authority pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), and requires immediate reporting of Clery Act crimes occurring on Clery Act geography to the UC San Diego Police Department (UCPD). It is the responsibility of the CSA to ensure they obtain proper training in order to fulfill their reporting responsibilities as required by the Clery Act and University policy, and to complete and submit the required reports to the UCPD without delay.