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Complaint Resolution Officer Jobs (NOW HIRING)

Transdev

Chief Customer Officer

Boston, MA · On-site

Transdev USA is looking for a Chief Customer Officer! Position Contingency Notice : This position ... Lead complaint investigation and resolution processes, ensuring prompt response and effective issue ...

Transdev

Chief Customer Officer

Boston, MA · On-site

$200K - $280K/yr

Chief Customer Officer Position Contingency Notice: This position is associated with Bay State Rail ... Lead complaint investigation and resolution processes, ensuring prompt response and effective issue ...

Transdev

Chief Customer Officer

Boston, MA

$200K - $280K/yr

Chief Customer Officer Position Contingency Notice: This position is associated with Bay State Rail ... Lead complaint investigation and resolution processes, ensuring prompt response and effective issue ...

Spectrum Vascular

Complaints Specialist

Warren, NJ · On-site

The Complaint Specialist works cross- functionally with Quality, Regulatory, Engineering, and CMO's to ensure timely and thorough complaint resolution and continuous product improvement. Role ...

Spectrum Vascular

Complaints Specialist

Warren, NJ · On-site +1

The Complaint Specialist works cross- functionally with Quality, Regulatory, Engineering, and CMO's to ensure timely and thorough complaint resolution and continuous product improvement. Role ...

Spectrum Vascular

Complaints Specialist

Warren, NJ · On-site

The Complaint Specialist works cross- functionally with Quality, Regulatory, Engineering, and CMO's to ensure timely and thorough complaint resolution and continuous product improvement. Role ...

Spectrum Vascular

Complaints Specialist

Allentown, PA · On-site

The Complaint Specialist works cross- functionally with Quality, Regulatory, Engineering, and CMO's to ensure timely and thorough complaint resolution and continuous product improvement. Role ...

Pitt County Government

$100 - $130/hr

... Executive Officer of the Graham County Department of Public Health. The Health Director is ... and complaint resolution, oversees staffing and personnel matters, serves as the principal ...

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Complaint Resolution Officer information

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How much do complaint resolution officer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for complaint resolution officer in the United States is $27.91, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $34.13 per hour, depending on experience, location, and employer.

What does a complaint resolution officer do?

A Complaint Resolution Officer is responsible for managing and resolving complaints from customers or clients within an organization. Their main duties include investigating issues, communicating with involved parties, and ensuring fair and prompt resolutions in accordance with company policies and relevant regulations. They also document cases, identify patterns or systemic issues, and may recommend changes to prevent similar complaints in the future. This role requires strong communication, problem-solving, and conflict-resolution skills.

What are the key skills and qualifications needed to thrive as a complaint resolution officer?

To thrive as a Complaint Resolution Officer, you need strong analytical skills, problem-solving abilities, and a background in customer service or conflict resolution, often supported by a relevant degree or experience. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Exceptional communication, negotiation, and emotional intelligence are vital soft skills for managing sensitive situations and building trust. These competencies ensure effective resolution of complaints, maintain organizational reputation, and foster positive relationships with clients or stakeholders.

What are some common challenges faced by complaint resolution officers, and how are they typically addressed within organizations?

Complaint Resolution Officers often encounter challenges such as managing high volumes of cases, handling emotionally charged interactions, and balancing the interests of clients and the organization. To address these, organizations usually provide thorough training in conflict resolution, emotional intelligence, and company policies. Regular team debriefings and access to support resources, such as mental health services or mentoring, also help officers maintain resilience and effectiveness. Collaboration with legal, compliance, and customer service teams further ensures a fair and comprehensive resolution process.

What is a complaint resolution officer?

A complaint resolution officer is a professional responsible for investigating and resolving customer complaints, ensuring issues are addressed efficiently and fairly. They often use communication skills, conflict resolution techniques, and may utilize customer management software to track cases.
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Complaint Resolution Officer jobs near you
Infographic showing various Complaint Resolution Officer job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $58,045 per year, or $27.9 per hour.

Deposit Compliance Officer

BankFirst Financial Services

Hattiesburg, MS • On-site

Full-time

Posted 5 days ago

Job description

 

BASIC PURPOSE OF POSITION: 

The Deposit Compliance Officer I supports the Director of Compliance in developing, implementing, and maintaining the bank’s enterprise-wide Compliance Management System (CMS) with a specific focus on retail and deposit operations. This position plays a foundational role in monitoring regulatory compliance, reviewing marketing collateral, reviewing retail related complaints, and ensuring that deposit policies and procedures align with federal mandates. This role requires frequent collaboration with Retail, Operations, Marketing, and IT.


DUTIES OF POSITION:

  • CMS & Policy Support: Assist the Director in building and enhancing deposit-related components of the CMS. Lead the drafting and refinement of policies and procedures for Reg E, Reg DD, Reg CC, and Privacy.

  • Marketing Oversight: Serve as the primary reviewer for all deposit-related advertisements and promotions. Assist with the tracking and reporting of marketing efforts to ensure compliance with UDAAP and fair treatment standards.

  • Monitoring & Reporting: Execute the deposit monitoring schedule, including transaction testing and disclosure reviews. Prepare draft reports and summaries for the Compliance Committee.

  • Compliant Process Assistance: Provide guidance to retail and operations teams on implementing compliant workflows and resolving consumer complaints. Assist the Director of Compliance with reviewing and responding to deposit / retail related complaints.

  • Training & Research: Assist with creating deposit compliance training materials and job aids. Stay informed of regulatory updates from the FDIC, CFPB, and Federal Reserve.


EDUCATION/ EXPERIENCE/ SKILLS

  • In-depth knowledge of deposit regulations (Reg E, CC, D, DD, Privacy, and UDAAP).

  • Strong analytical skills with the ability to identify operational risks in a retail environment.

  • Excellent communication skills for translating complex regs into clear staff instructions.

Minimum Qualifications:

  • Required: Five (5) years of banking experience.

  • Required: Two (2) years of compliance-related experience; Two (2) years of deposit experience (Deposit Ops, Retail, etc).

  • Preferred: Experience with compliance management software (Ncontracts, Kadince, etc.) and Jack Henry Retail Systems.


BankFirst is an EO employer- M/F/Veteran/Disability