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Complaint Resolution Officer Jobs in Texas (NOW HIRING)

DR Horton, Inc.

Executive Assistant

Austin, TX · On-site

Create and develop visual presentations for the COO/Division President * Organize and prioritize ... Heavily involved in complaint resolution Education and/or Experience Associate's degree (A. A.) or ...

Randstad

Quality Control Officer

Austin, TX · On-site

$70K - $90K/yr

AB_5009436 Quality Assurance Officer Location: Austin, TX (Hybrid / Occasional International Travel ... for complaint resolution, audit readiness, ISO compliance, and quality reporting. Key ...

Braviant Holdings

Director of Compliance

Dallas, TX · On-site

General Counsel & Chief Compliance Officer Level: Associate / Mid-Level Location: Addison, TX (5 ... Oversee the regulatory complaint response and dispute management process including intake and ...

Braviant Holdings

Director of Compliance

Dallas, TX · Hybrid

General Counsel & Chief Compliance Officer Level: Associate / Mid-Level Location: Addison, TX (5 ... Oversee the regulatory complaint response and dispute management process including intake and ...

Braviant Holdings

Director of Compliance

Dallas, TX · Hybrid

General Counsel & Chief Compliance Officer Level: Associate / Mid-Level Location: Addison, TX (5 ... Oversee the regulatory complaint response and dispute management process including intake and ...

First Financial

IT Service Desk Manager

Center, TX

... officers, and employees, while maintaining strict security and audit standards. This role balances ... Use modern KPIs (e.g., First Contact Resolution, CSAT) to drive continuous improvement and provide ...

All JobsComplaint Resolution Officer JobsComplaint Resolution Officer Jobs in Texas

Complaint Resolution Officer information

What does a complaint resolution officer do?

A Complaint Resolution Officer is responsible for managing and resolving complaints from customers or clients within an organization. Their main duties include investigating issues, communicating with involved parties, and ensuring fair and prompt resolutions in accordance with company policies and relevant regulations. They also document cases, identify patterns or systemic issues, and may recommend changes to prevent similar complaints in the future. This role requires strong communication, problem-solving, and conflict-resolution skills.

What are the key skills and qualifications needed to thrive as a complaint resolution officer?

To thrive as a Complaint Resolution Officer, you need strong analytical skills, problem-solving abilities, and a background in customer service or conflict resolution, often supported by a relevant degree or experience. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Exceptional communication, negotiation, and emotional intelligence are vital soft skills for managing sensitive situations and building trust. These competencies ensure effective resolution of complaints, maintain organizational reputation, and foster positive relationships with clients or stakeholders.

What are some common challenges faced by complaint resolution officers, and how are they typically addressed within organizations?

Complaint Resolution Officers often encounter challenges such as managing high volumes of cases, handling emotionally charged interactions, and balancing the interests of clients and the organization. To address these, organizations usually provide thorough training in conflict resolution, emotional intelligence, and company policies. Regular team debriefings and access to support resources, such as mental health services or mentoring, also help officers maintain resilience and effectiveness. Collaboration with legal, compliance, and customer service teams further ensures a fair and comprehensive resolution process.

What is a complaint resolution officer?

A complaint resolution officer is a professional responsible for investigating and resolving customer complaints, ensuring issues are addressed efficiently and fairly. They often use communication skills, conflict resolution techniques, and may utilize customer management software to track cases.

What are popular job titles related to Complaint Resolution Officer jobs in Texas?

For Complaint Resolution Officer jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Complaint Resolution Officer jobs in Texas look for?

The top searched job categories for Complaint Resolution Officer jobs in Texas are:

Complaint Resolution Officer jobs near you
Infographic showing various Complaint Resolution Officer job openings in Texas as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

Executive Assistant

DR Horton, Inc.

Austin, TX • On-site

Full-time

Re-posted 8 hours ago

D.R. Horton rating

7.4

Company rating: 7.4 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

34th of 80 rated construction

Job description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for an Executive Assistantfor their Executive Department. The right candidate will be responsible for providing executive assistance to the Chief Operations Officer or Division President.
Essential Duties and Responsibilities
  • Schedule and organize complex activities such as meetings, travel and department activities for all members of the Senior Management Team
  • Create and develop visual presentations for the COO/Division President
  • Organize and prioritize large volumes of information and calls
  • Sort and distribute mail. Open mail and determine level of priority
  • Answer phone and takes message or field/answer all routine and non-routine questions
  • Assist COO/Division President in the management of his/her schedule
  • Handle confidential and non-routine information
  • Work independently and within a team on special and nonrecurring and ongoing projects. Act as a project manager for special projects, at the request of the COO/President, which may include planning and coordinating multiple presentations, disseminating information, organizing company-wide event
  • Type and design general correspondence, memos, charts, tables, graphs, business plans, etc.
  • Purchasing duties such as selecting vendors, negotiating contracts and establishing inventory levels
  • Heavily involved in complaint resolution

Education and/or Experience
Associate's degree (A. A.) or equivalent from two-year college or technical school; or four to six years related experience and/or training; or equivalent combination of education and experience.

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