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Complaint Resolution Officer Jobs in California (NOW HIRING)

CivicMinds, Inc.

RN Clinic Manager

San Diego, CA · On-site

Monitors patient satisfaction assists with complaint resolution, and models and ensures a culture ... the CFO. Minimum Qualifications: * Graduate of accredited school of nursing * Current/non ...

City of Los Banos

Code Enforcement Officer

Los Banos, CA · On-site

$63K - $81K/yr

Maintain complaint database and accurate code violation records. Research, analyze and interpret ... Techniques involved in public relations and conflict resolution. Ability to: Plan and conduct ...

Life IVF Center

Be Seen First

Patient Relations Liaison

Irvine, CA · On-site

$24 - $30/hr

... is roughly half resolution and half prevention. When you notice the same kind of complaint ... You'll report directly to our CFO and Head of Operations, with real visibility into how the clinic ...

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Complaint Resolution Officer information

What does a complaint resolution officer do?

A Complaint Resolution Officer is responsible for managing and resolving complaints from customers or clients within an organization. Their main duties include investigating issues, communicating with involved parties, and ensuring fair and prompt resolutions in accordance with company policies and relevant regulations. They also document cases, identify patterns or systemic issues, and may recommend changes to prevent similar complaints in the future. This role requires strong communication, problem-solving, and conflict-resolution skills.

What are the key skills and qualifications needed to thrive as a complaint resolution officer?

To thrive as a Complaint Resolution Officer, you need strong analytical skills, problem-solving abilities, and a background in customer service or conflict resolution, often supported by a relevant degree or experience. Familiarity with case management systems, CRM software, and regulatory compliance tools is typically required. Exceptional communication, negotiation, and emotional intelligence are vital soft skills for managing sensitive situations and building trust. These competencies ensure effective resolution of complaints, maintain organizational reputation, and foster positive relationships with clients or stakeholders.

What are some common challenges faced by complaint resolution officers, and how are they typically addressed within organizations?

Complaint Resolution Officers often encounter challenges such as managing high volumes of cases, handling emotionally charged interactions, and balancing the interests of clients and the organization. To address these, organizations usually provide thorough training in conflict resolution, emotional intelligence, and company policies. Regular team debriefings and access to support resources, such as mental health services or mentoring, also help officers maintain resilience and effectiveness. Collaboration with legal, compliance, and customer service teams further ensures a fair and comprehensive resolution process.

What is a complaint resolution officer?

A complaint resolution officer is a professional responsible for investigating and resolving customer complaints, ensuring issues are addressed efficiently and fairly. They often use communication skills, conflict resolution techniques, and may utilize customer management software to track cases.

What are popular job titles related to Complaint Resolution Officer jobs in California?

For Complaint Resolution Officer jobs in California, the most frequently searched job titles are:

What job categories do people searching Complaint Resolution Officer jobs in California look for?

The top searched job categories for Complaint Resolution Officer jobs in California are:

Complaint Resolution Officer jobs near you
Infographic showing various Complaint Resolution Officer job openings in California as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 99% Physical, and 1% Remote job distribution.

Office of Civil Rights and Resolution Analyst - Telework Hybrid

California State Jobs

Sacramento, CA • On-site

Other

Posted 5 days ago

Job description

Job Title

This position is located at the DMV Headquarters in Sacramento.

Under direction of the Office of Civil Rights and Resolution Officer (SSM II), the Analyst is responsible for assisting with implementation, evaluation and continual development of the Department's EEO Program, policies and procedures. Analyst responsibilities include assisting managers and supervisors to understand and appropriately apply EEO policies, laws and rules; counseling employees on options for addressing EEO concerns; conducting EEO discrimination complaint investigations, collecting and analyzing evidence, drafting factual investigation reports and related correspondence; conducting outreach; and assisting with activities to ensure EEO training is provided to DMV employees. Analysts may also be assigned special projects or program coordination assignments, and may represent the Department and the Office of Civil Rights and Resolution Office at a variety of internal or external events or meetings.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the Duty Statement.

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