Join Acento Real Estate Partners as a Resident Relations Coordinator!
At Acento Real Estate Partners, we believe that great communities start with great people—and we’re proud to be a certified Great Place to Work. Our mission is to create vibrant, inclusive spaces where residents feel at home, and our team members feel empowered to grow.
Headquartered in the Washington, DC area, Acento is a leading property operations and investment management company specializing in multifamily communities in Hispanic markets and Workforce Housing. Since 2002, we’ve built a strong reputation for excellence in real estate development, acquisition, and management.
Your Opportunity: Resident Relations Coordinator
We’re growing and have an immediate opening for a highly organized, customer-focused Resident Relations Coordinator to join our team. This role is perfect for someone who enjoys building relationships, solving problems, supporting operations, and creating exceptional resident experiences in a fast-paced multifamily environment.
What You’ll Be Doing:
- Resident Relations amp; Customer Service: Serve as a key point of contact for residents by responding to concerns, coordinating communication, and delivering a high level of customer service. Support resident satisfaction through proactive follow-up calls, community engagement, and relationship building.
- Turn amp; Maintenance Coordination: Coordinate apartment turns from move-out to move-in readiness by partnering closely with the Service Manager, vendors, and property team to ensure units are completed on time and meet company standards.
- Renewals amp; Leasing Support: Assist with lease renewals, resident retention initiatives, prospect follow-up, and leasing support activities to help achieve occupancy and retention goals.
- Operational Support: Maintain accurate records in property management systems, support operational projects, assist with vendor coordination, and help ensure smooth day-to-day community operations.
- Quality amp; Resident Experience: Inspect apartments as needed, monitor service request completion, and identify opportunities to improve the resident experience and operational efficiency.
What You’ll Bring:
- High school diploma or GED required
- Minimum of 1 year of experience in property management, customer service, hospitality, leasing, or a related field preferred
- Strong customer service, communication, and problem-solving skills
- Ability to professionally handle resident concerns and diffuse difficult situations
- Excellent organizational and multitasking abilities in a fast-paced environment
- Strong emotional intelligence (EQ), empathy, and relationship-building skills
- Computer proficiency including Microsoft Word and Excel
- Experience with RealPage or other property management software preferred
- Ability to work flexible schedules, including weekends and some holidays as needed
- Valid driver’s license required
- Bilingual in Spanish amp; English is a plus!
Why You’ll Love Working With Us:
- Medical, dental, and vision insurance + employer-paid Health Reimbursement Account (HRA)
- ️ Employer-paid short-term, long-term disability amp; life insurance
- 18 days Paid Time Off and 11.5 paid holidays
- Employee Assistance Plan (EAP)
- 401(k) with 4% employer match
- Eligible for quarterly bonuses
- Employee referral program
- Career growth opportunities within a growing organization
If you’re passionate about creating positive resident experiences and want to grow your career with a people-first organization, we’d love to hear from you. Apply today and become part of the Acento family!
At Acento, we believe hiring is about more than resumes, we want to understand how people naturally work, communicate, and thrive within a team. As part of our process, candidates are invited to complete a short Predictive Index Behavioral Assessment (approximately 6 minutes). There are no right or wrong answers; we simply encourage you to be yourself and answer authentically. The assessment is just one part of our hiring process and helps us create stronger, more successful teams.
Copy and paste to complete the assessment: https://assessment.predictiveindex.com/bo/23SM/ResidentRelationsCoordinator_May2026_171302