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Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is ...

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Commission Technical Support Contractor jobs near you
Technical Support Specialist

Technical Support Specialist

BCforward

Golden Valley, MN

$17 - $20/hr

Contractor

Posted 15 days ago

Job description

Company Description

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. BCforward's headquarters are in Indianapolis, Indiana and also operates delivery centers in 20 locations in North America as well as India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. 

Job Description

Technical Support Specialist
Golden Valley, MN, USA, 55422
03/03/2017 to 09/03/2017
Pay rate range: $17.00 - $20.00/hr
First Shift: 8:00 AM - 4:30 PM
Mid Shift: 10:30 AM - 7:00 PM
The Specialist Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is critical to the growth of business for Honeywell and the individual filling this role must go above and beyond to help differentiate Honeywell from its competition.
Tasks and Responsibilities:
Customer Support - Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
Problem Solving - Diagnose and resolve technical hardware and software issues.
Applications Knowledge - Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.
Basic Qualifications:
High school diploma
Minimal call center experience
Minimum 2 year technical experience and/or technical degree
Additional Qualifications:
Technical or bachelor's degree preferred
Electrical degree or experience preferred
IT Knowledge
HVAC experience
Experience troubleshooting Internet Service Provider equipment
Wireless Networking experience
Minimal call center experience
*** Minimum 2 year technical experience and/or technical degree *** High School diploma or GED required
*** Preferred Qualifications: Technical or bachelors degree preferred, HVAC experience a plus, Experience troubleshooting Internet Service Provider
Equipment Wireless Networking experience.
*** Electrical experience or degree preferred
*** Not looking for a help desk support person, need a Technical support person that deals with customers over the phone and through e-mail.
*** Supporting the Thermostat group
*** Need to have a technical aptitude.
Sandra Taylor
571-267-4186

Additional Information

Sandra Taylor

571-267-4186

BCforward logo

About BCforward

Sourced by ZipRecruiter

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Indianapolis, IN, US

Year founded

1998

Social media

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