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Commission Technical Support Contractor Jobs (NOW HIRING)

Procom Services

Technical Support Analyst

Plano, TX

Contract Staffing (Staff Augmentation) Permanent Placement (Staff Augmentation) ICAP (Contractor Payroll) Flextrack (Vendor Management System) Technical Support Analyst On behalf of our client ...

Renewaire

Technical Sales Support Manager

Waunakee, WI · On-site

Description Technical Sales Support Manager (HVAC / ERV) - Leadership Role | Competitive Pay ... Experience supporting distributors, contractors, engineers, and sales teams * Proficiency with CRM ...

Legrand Group

Technical Support Manager

West Hartford, CT · On-site

$90 - $125/hr

Typically requires 5-7 years' experience in the electrical industry in a customer or technical support role, engineering, or electrical contracting. * 1-3 years supervisory experience may be required.

idexcel

Technical Support Specialist

Golden Valley, MN · On-site

$17 - $20/hr

... on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is ...

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As of Aug 22, 2026, the average hourly pay for commission technical support contractor in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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Technical Support Analyst

Procom Consultants Group

Plano, TX

Contractor

Re-posted 3 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Analyst


On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.


Technical Support Analyst Job Details


Responsible for supporting customer base through a variety of mediums. 


Main Responsibilities: 


Provide both reactive and proactive assistance to all external customers 

Troubleshoot and resolution of open incidents 

Troubleshoot/qualify incidents before escalating into Tier-II 

Record and document all issues related to the customers 

The creation of documented solutions for both internal and external support web-pages 

Strong working and theoretical understanding of the OSI Layer model 

Strong TCP/IP Networking skills 

Understanding of a wide variety of protocols, including SNMP, SMPT, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS. 

Ability to work with SQL database via CLI 

Ability to read and understand command-line scripts. 

Proficiency in use of Linux operating systems. 

Understanding of and/or experience with SIEM technologies. 

Understanding of device hardware 

Familiarity with common auditing compliances, (e.g. PCI, SOX, HIPAA) 

Technical Support Analyst Mandatory Skills


Familiarity with network infrastructures 

Experience with one or more of Operating Systems (Linux, UNIX, Mac OS and Windows) 

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. 

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) 

At least two years of full time experience in customer care/customer support. 

Advanced writing and verbal communication skills 

Ability to multi-task and prioritize job requirements 

Strong personal organization skills 

Bachelor's degree preferred, but not required. 


McAfee/Intel Security product knowledge is a plus


Technical Support Analyst Start Date


ASAP


Technical Support Analyst Assignment Length


5 months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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