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Commission Microsoft Help Desk Jobs in Riverside, CA

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MSP Helpdesk Supervisor

Lake Elsinore, CA · On-site

$70K - $85K/yr

Help improve service desk workflows, ticket handling standards, SOPs, and client communication ... Experience supporting Microsoft 365, Azure/Entra ID, Intune, Windows workstations, Windows servers ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on ... Provide support for Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, and ...

Schoolsfirstfcu

Service Desk Representative

Tustin, CA

$18.25 - $23.50/hr

Service Desk Representative The pay range for this position is listed below. Our pay ranges are ... Microsoft Certified Technology Specialist (MCTS) preferred Knowledge, Skills, and Abilities * HP ...

VSolvit

DATABASE ADMINISTRATOR

Norco, CA · On-site

$150K - $185K/yr

Job Summary: We are seeking a Tier II Help Desk Support Specialist to provide technical ... Proficiency in Microsoft Office Suite (Excel, Word, etc.) * US Citizenship * Ability to receive and ...

New

Axos Bank

Sr. IT Manager

Irvine, CA · On-site

$130K - $150K/yr

This role demands deep hands-on expertise in Microsoft Server technologies, Active Directory, Azure, Office 365, and Desktop Engineering, along with strategic oversight of the Help Desk function. The ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

Maintain detailed records using help desk software and internal tracking systems. * Support ... Working knowledge of Microsoft Windows 10 and Windows 11. * Basic networking and connectivity ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

Maintain detailed records using help desk software and internal tracking systems. * Support ... Working knowledge of Microsoft Windows 10 and Windows 11. * Basic networking and connectivity ...

Design West Technologies, Inc.

IT Associate

Tustin, CA · On-site

... help desk, or a related position. • Experience supporting Windows 11 computers in a business environment. • Working knowledge of Active Directory, Microsoft Entra ID, Microsoft 365, and endpoint ...

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All JobsMicrosoft Help Desk JobsCommission Microsoft Help Desk JobsCommission Microsoft Help Desk Jobs in Riverside, CA

Commission Microsoft Help Desk information

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$24

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How much do commission microsoft help desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for commission microsoft help desk in Riverside, CA is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

What are the most commonly searched types of Microsoft Help Desk jobs in Riverside, CA? The most popular types of Microsoft Help Desk jobs in Riverside, CA are:
What are popular job titles related to Commission Microsoft Help Desk jobs in Riverside, CA? For Commission Microsoft Help Desk jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Commission Microsoft Help Desk jobs in Riverside, CA look for? The top searched job categories for Commission Microsoft Help Desk jobs in Riverside, CA are:
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Commission Microsoft Help Desk jobs near you

Service Desk Analyst I

Yuhaaviatam of San Manuel Nation

Highland, CA • On-site

$20.25 - $27.75/hr

Other

Re-posted 16 days ago

Job description

Under the supervision of the Supervisor, IT Operations, the Service Desk Analyst I ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service level agreements (SLA) expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as assisting individuals or providing in-person, hands-on help with technical issues. This role will primarily be tasked with providing support, including walk-ins, over-the-phone support, screen sharing or remote control, live chat support, or email support.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provides first contact support for incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues while providing best-in-class customer service
2. Prioritizes incidents and service requests according to defined criteria to meet defined SLAs, escalates incidents with accurate documentation to suitable technicians or technology verticals, and alerts management to emerging trends in incidents.
3. Uses remote assistance tools and diagnostic utilities to aid in troubleshooting. Identifies, writes, and enacts Service Desk scripts, user guides, and online solutions to common end-user problems. Provides guidance and technical recommendations to customers to resolve system issues.
4. Records, tracks, and documents the service desk incident-solving steps, including all actions taken, through to final resolution.
5. Research solutions through internal and external knowledge base. Identify and learn appropriate software and hardware used and supported by the organization.
6. Deploys software to end user endpoints to include laptop, desktop, and mobile devices.
7. Develops help sheets, knowledge base articles, and Frequently Asked Questions (FAQ) lists for IT team members and end users.
8. Communicate SLAs to manage end-user expectations and provide suggestions for continual improvement.
9. Performs other duties as assigned to support the e?cient operation of the department.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
  • High School Diploma or GED required.
  • Associate's degree in Computer Science or related field preferred.
  • Minimum one (1) year of related IT work experience is required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)
  • General IT Service Desk Experience is preferred.
  • Demonstrated ability to analyze and diagnose network, computer, and or telecom issues.
  • Ability to solve technical problems, work well under stress, and follow instructions.
  • Must possess excellent customer service and written/oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Experience working in Casino or Gaming industry is preferred.
  • Familiarity with Infrastructure, Messaging, Security, and Mobility platforms is desirable.
  • Strong documentation skills.
  • Ability to absorb and retain information quickly.
  • Must be able to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keep attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment is desired.
  • Ability to work assigned shift (day/swing/graveyard).

LICENSES, CERTIFICATIONS AND REGISTRATIONS
  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • No Driving Responsibilities: Role does not require a driver's license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT
The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
  • Primary work environment is in a climate-controlled office setting.
  • Work requires travel to attend meetings, trade shows, and conferences.
  • Incumbents may be required to work evening, weekend and holiday shifts.
  • Must be able to work in a fast-paced, high-demand environment.
  • Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
  • Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
  • Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
  • Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
  • Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
  • Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
  • Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
  • Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
  • The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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