ZipRecruiter

Log In

1

Commission Inbound Call Center Jobs in Rochester, NY

Paylocity

Account Manager II

Pittsford, NY · On-site

The role involves meeting performance metrics through inbound and outbound interactions, including ... Experience in payroll and/or call center environment * CPP, FPC, APA, and/or SHRM-CP certified

Paylocity

Account Manager II

Pittsford, NY · On-site

The role involves meeting performance metrics through inbound and outbound interactions, including ... Experience in payroll and/or call center environment * CPP, FPC, APA, and/or SHRM-CP certified

Ralph Honda

Service BDC Coordinator

Rochester, NY · On-site

$37K - $45K/yr

Receive inbound service calls from current and potential customers and coordinate an appointment ... Previous call center experience a plus, but not required * Previous automotive experience a plus ...

Ralph Honda

Service BDC Coordinator

Rochester, NY

$37K - $45K/yr

... Receive inbound service calls from current and potential customers and coordinate an appointment ... not required Previous call center experience a plus, but not required Previous automotive ...

Mr.Handyman

Inside Sales Dispatcher

Penfield, NY

Lead management and Scheduling - you will be responsible for inbound and outbound customer ... Previous call center experience- A plus * Have 2+ years of experience in an office setting

New

Mr.Handyman

Inside Sales Dispatcher

Henrietta, NY · On-site

Lead management and Scheduling - you will be responsible for inbound and outbound customer ... Previous call center experience- A plus * Have 2+ years of experience in an office setting

Mr.Handyman

Inside Sales Dispatcher

Rochester, NY · On-site

Lead management and Scheduling - you will be responsible for inbound and outbound customer ... Previous call center experience- A plus * Have 2+ years of experience in an office setting

Mr.Handyman

Inside Sales Dispatcher

Gates, NY · On-site

Lead management and Scheduling - you will be responsible for inbound and outbound customer ... Previous call center experience- A plus * Have 2+ years of experience in an office setting

Mr. Handyman

Inside Sales Dispatcher

Penfield, NY · On-site

Lead management and Scheduling - you will be responsible for inbound and outbound customer ... Previous call center experience- A plus * Have 2+ years of experience in an office setting

New

Tompkins Financial

Customer Experience Agent

Batavia, NY · On-site

$18 - $19.50/hr

Answers general inbound calls in a care center with the goal of customer satisfaction, and customer ... As incumbent gains knowledge and experience, the work review, call monitoring and supervision may ...

previous page

Showing results 41-60

All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Rochester, NY

Commission Inbound Call Center information

See Rochester, NY salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for commission inbound call center in Rochester, NY is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.03 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Rochester, NY?

The most popular types of Inbound Call Center jobs in Rochester, NY are:

What are popular job titles related to Commission Inbound Call Center jobs in Rochester, NY?

For Commission Inbound Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Rochester, NY look for?

The top searched job categories for Commission Inbound Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Commission Inbound Call Center jobs?

Cities near Rochester, NY with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Appointment Coordinator

Van Bortel Ford

East Rochester, NY • On-site

Other

Re-posted 12 days ago

Job description

Job Title

This position provides support to the rest of the dealership in various functions including but not limited to inbound calls, customer support and appointment coordinating.

Scheduling is a 3/13 work week. Full-time, 3 days on at 13 hours each, followed by 4 days off.

Responsibilities, Knowledge and Skills
  • Excellent verbal and written communication skills
  • Strong organizational skills including the ability to manage multiple projects and details simultaneously
  • Analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work
  • Ability to develop and maintain record keeping systems and procedures
  • Ability to create, compose, and edit written materials
  • Ability to gather data, compile information, and prepare reports
  • Strong written and oral communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence
  • Ability to develop, plan, and implement short- and long-term goals
  • Ability to work productively in a fast paced, stressful environment
Qualification
  • High school diploma required
  • Prior Call Center experience preferred
  • Experience with computers, printers, copiers, telephone, scanner, calculator
  • Experience with Computer Software: Microsoft Office (including Word, Outlook, Excel), CRM system, scheduling system, dealer management system (DMS), web based system
  • Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists
  • Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and reading and speaking on a phone
  • Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply