ZipRecruiter

Log In

1

Commission Inbound Call Center Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

MVP Health Care

Care Center Representative

Rochester, NY · On-site +1

$15.25 - $19.75/hr

In this role, you will handle inbound and outbound calls, educate members on benefits and policies ... The Care Center Representative must take full responsibility for every call to ensure callers ...

Mvphealthcare

Care Center Representative

Rochester, NY

$15.25 - $19.75/hr

In this role, you will handle inbound and outbound calls, educate members on benefits and policies ... The Care Center Representative must take full responsibility for every call to ensure callers ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

Facilitates inbound and outbound calls to customers (members and providers) by delivering excellent customer-centered service providing information regarding services in a call center environment.

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

Facilitates inbound and outbound calls to customers (members and providers) by delivering excellent customer-centered service providing information regarding services in a call center environment.

previous pagenext page

Showing results 21-40

All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Rochester, NY

Commission Inbound Call Center information

See Rochester, NY salary details

$12

$17

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for commission inbound call center in Rochester, NY is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $18.03 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Rochester, NY?

The most popular types of Inbound Call Center jobs in Rochester, NY are:

What are popular job titles related to Commission Inbound Call Center jobs in Rochester, NY?

For Commission Inbound Call Center jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Rochester, NY look for?

The top searched job categories for Commission Inbound Call Center jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Commission Inbound Call Center jobs?

Cities near Rochester, NY with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you

Inside Sales Center Agent - Rochester, NY

Andersen Corporation/Renewal by Andersen

Rochester, NY

$18 - $25/hr

Full-time

Re-posted 6 days ago

Job description

Providing a world-class experience for everyone we come in contact with drives our company culture. Signature Service means all homeowners come away from their experience feeling trust, respected, cared for and delighted.
Renewal by Andersen is looking to hire Call Center Sales Agents who possess the drive to succeed in a fast pace call center environment. As an Agent, you will make outbound calls, along with taking inbound calls to/from homeowners who have expressed interest in replacing their windows or doors.
 
A successful agent will be proficient in speaking with our homeowners, while entering information into the appointment setting tool.
 
WHAT YOU'LL BE DOING \u007C THE ROLE
- Being in office is required.
- Convert inbound and outbound phone calls into appointments, follow communication “scripts” when handling different customer enquiries
-Document all call information according to standard operating procedures
-Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center
 
This role requires training in person in our Rochester, NY office. The training will be 2 weeks with the first week being a classroom style and the second week will be shadowed by a mentor.
You will work Mon-Fri 10:30 AM - 6:30 PM (1 hour lunch) and Saturday 9AM - 2PM
 
PAY:
Guaranteed base pay of $18/hr with a portion of your income coming from bonuses and incentive program.
Uncapped performance-based incentive plan paid out monthly - Depending on your performance, you can earn an extra $300 - $500 per week!
 
After training, Make up to $25/hr (base pay + incentives) with the potential to earn even more!
 
QUALIFICATIONS:
-High school diploma or equivalent
-Must have a valid Drivers License
-Reliable vehicle to travel to and from the office
- 1+ years of experience a call center environment
- Willingness to learn with a passion for building a career in Sales and Marketing with the ability to guide and lead customer decision making
-Employees must have the ability to work Monday - Friday (10:30 am to 6:30 pm) with a 1 hour lunch and Saturday 9:00 am - 2:00 pm.
-Strong understanding of PC and software along with excellent data entry and typing skills; preferably must be able to type 35 wpm
-Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
-Professional customer service listening, verbal, and written communication skills
-Ability to handle stressful situation appropriately and maintaining professionalism
 
 
By applying to this job, I agree that I may be contacted at the number submitted, including by autodialed calls and texts, for informational and all other purposes by Renewal by Andersen, and its affiliated companies (collectively, “RbA”).

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.