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Commission Inbound Call Center Jobs in Buffalo, NY

ibex

Supervisor - Health Care

Crittenden, NY

The Acting Team Manager is responsible for supporting, coaching, developing and supervising a group of Customer Service Agents in an inbound call center environment. The supervisor position is ...

Bryant & Stratton College

Be Seen First

Customer Service - Contact Center

Orchard Park, NY · On-site

$39K/yr

Call, contact and connect prospective students to one of the Bryant & Stratton College admissions ... Provide students and inbound callers with a world-class student experience by effectively managing ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Buffalo, NY

Commission Inbound Call Center information

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How much do commission inbound call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for commission inbound call center in Buffalo, NY is $16.79, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $17.69 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Buffalo, NY?

The most popular types of Inbound Call Center jobs in Buffalo, NY are:

What are popular job titles related to Commission Inbound Call Center jobs in Buffalo, NY?

For Commission Inbound Call Center jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Buffalo, NY look for?

The top searched job categories for Commission Inbound Call Center jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Commission Inbound Call Center jobs?

Cities near Buffalo, NY with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Buffalo, NY as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,921 per year, or $16.8 per hour.

Call Center Representative

Community Health Center of Buffalo

Buffalo, NY • On-site

$16.76 - $20.24/hr

Other

Re-posted yesterday

Job description

Job Summary:
The Call Center Representative plays a crucial role in providing exceptional customer service and ensuring patient satisfaction. They must possess excellent interpersonal skills to effectively communicate with patients and address their needs. The primary function of the Call Center Representative is to complete administrative and clinical support tasks to ensure a positive customer experience.
Responsibilities:
- Handle inbound and outbound calls in a polite manner, providing personalized customer service to patients.
- Document and report customer feedback to improve the patient experience.
- Schedule appointments and perform pre-registration tasks, including verifying demographic and insurance information.
- Discern when triage by clinical healthcare staff is necessary.
- Coordinate patient and information flow while maintaining patient confidentiality in compliance with HIPAA laws.
- Contribute to patient care teams by providing care coordination services.
- Participate in Quality Improvement and Quality Assurance activities as needed.
- Track and log patient information.
- Attend meetings as required.
- Perform other relevant duties as assigned.
Qualifications:
- High school diploma or GED equivalent.
- At least 1 year of experience delivering high-level customer service in a healthcare setting or call center.
- Computer literate and proficient in Microsoft Office.
Preferred Qualifications:
- Associate's degree in a related field.
- Comprehensive knowledge of medical terminology.
- At least 3 years of experience delivering high-level customer service.
- At least 3 years of relevant healthcare experience.
- Proficient with an Electronic Health Record system.
Physical Requirements:
The position requires sitting, standing, walking, bending, and stooping. There may be significant job stress associated with the role, and evening and/or weekend work may be required. The position may involve lifting, pushing, pulling, and carrying up to ten pounds.
Pay:
The salary range for this position is $16.76 to $20.24 per hour.
Union Affiliation:
This position is represented by United Healthcare Workers East, Local 1199.

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