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Call Listener Jobs in Buffalo, NY (NOW HIRING)

Bryant & Stratton College

Be Seen First

Customer Service - Contact Center

Orchard Park, NY · On-site

$39K/yr

Call, contact and connect prospective students to one of the Bryant & Stratton College admissions ... Listening skills * Problem analysis and problem solving * Customer service orientation

Aither Health

Aither Advocate

Buffalo, NY · On-site

$17 - $27/hr

Listen Actively: You'll be the compassionate ear that listens attentively to our members ... When necessary, engage with other team members to resolve questions or issues during the call.

Aither Health

Aither Advocate

Buffalo, NY · On-site

$17 - $27/hr

Listen Actively: You'll be the compassionate ear that listens attentively to our members ... When necessary, engage with other team members to resolve questions or issues during the call.

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Call Listener information

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$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call listener in Buffalo, NY is $17.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.61 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Buffalo, NY?

For Call Listener jobs in Buffalo, NY, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Buffalo, NY look for?

The top searched job categories for Call Listener jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Call Listener jobs?

Cities near Buffalo, NY with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, 5% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,089 per year, or $17.4 per hour.

Call Center Agent - National Bank

Buffalo, NY • On-site

Capital Management Services
See more jobs at Capital Management Servicesexternal

$19/hr

Full-time

Dental, Vision, PTO

Re-posted 5 days ago

Job description

Customer Service / 1st Party Collections RepresentativeEvening Shift – In-OfficeAmherst/Williamsville, NYFull-Time | In-Office with Future Work-from-Home OpportunityStarting Pay: $19.00/hourAbout the PositionCapital Management Services, LP (CMS) is a compliance-focused, well-respected call center headquartered in Amherst, NY. We specialize in 1st party collections and reminder calls on behalf of a well-known national bank.In this role, you will work exclusively with current customers who are approximately 2–90 days behind on their credit card payments. This is not traditional third-party debt collection-there is no cold calling and no old debt.We're expanding our team and looking for professional, tech-savvy, and customer service-oriented individuals who are comfortable communicating with customers, navigating multiple technology systems, and offering account solutions with empathy and professionalism.Why Work With CMS?$19.00/hour starting pay$150 bonus after 60 daysMonday–Friday scheduleNo weekendsPaid training and on-the-job developmentFuture work-from-home opportunitiesOpportunities for advancementScheduleStart Date: Tuesday, September 8, 2026Training3 weeks | Monday–Friday | 8:00 AM–4:30 PMTraining begins Tuesday, September 8. Candidates must be available to attend the full training program.On-the-Job Training4 weeks | Monday–Friday | 1:00 PM–10:00 PMFollowing classroom training, employees transition into four weeks of hands-on, on-the-job training.Regular Schedule – After TrainingMonday–Friday | 10:00 AM–7:00 PMNo weekends required.ResponsibilitiesContact current customers regarding recently missed credit card paymentsAssist customers in understanding available options to resolve past-due balancesProvide professional, respectful, and solutions-focused customer serviceHandle both outbound and inbound customer callsNavigate multiple computer systems efficientlyAccurately document account activity and customer interactionsMaintain compliance with client, company, and regulatory requirementsRepresent CMS and our banking partner professionally during every customer interactionQualificationsExcellent verbal communication and active listening skillsStrong customer service experience in retail, hospitality, call center, financial services, or a similar environment1st party collections, financial services, or debt resolution experience preferredComfortable making outbound calls and discussing account balancesStrong computer and technology skillsAbility to navigate multiple systems while communicating with customersAccurate data-entry and typing skillsBilingual or multilingual skills are a plusMust be able to work in-office in Amherst, NY 14221Must be available for the required training and on-the-job training schedulesBenefits$19.00/hour starting wageHealth, Dental, and Vision insurance401(k) with company matchPaid Time Off (PTO)Paid trainingCareer development and advancement opportunitiesFuture work-from-home opportunitiesEmployee referral bonuses$150 bonus after 60 daysBuild Your Career With CMSIf you're looking for a professional customer service position with competitive starting pay, no weekends, paid training, and opportunities for advancement, CMS offers an opportunity to build valuable experience in the financial services industry.Join our team and help current customers find solutions while building your career with Capital Management Services, LP.Apply today for our Tuesday, September 8 training class.#ZRWe conduct a 7 year background check and drug screen for all potential hires.