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Call Listener Jobs in Poughkeepsie, NY (NOW HIRING)

Rycor HVAC

Customer Service Representative

New Paltz, NY · On-site

$16.25 - $22/hr

Key Responsibilities Customer Engagement & Call Handling * Answer inbound customer calls, emails, and online inquiries in a professional, courteous, and timely manner. * Listen attentively to ...

Unified Women's Healthcare

OB/GYN Physician

Sharon, CT · On-site

$273K - $295K/yr

OB providers take equal call and service patients in one office location. The practice is ... Effective communication (verbal and written), listening, and customer service skills About: Women ...

Unified Women's Healthcare

OB/GYN Physician

Sharon, CT · On-site

$273K - $295K/yr

OB Providers take equal call and service patients in one office location. The practice is ... Effective communication (verbal and written), listening, and customer service skills About Women ...

Unified Women's Healthcare

OB/GYN Physician

New Milford, CT · On-site

$259K - $280K/yr

Physicians take equal call and service patients in two office locations: New Milford and Torrington ... Effective communication (verbal and written), listening, and customer service skills Qualified ...

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All JobsCall Listener JobsCall Listener Jobs in Poughkeepsie, NY

Call Listener information

See Poughkeepsie, NY salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for call listener in Poughkeepsie, NY is $17.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Poughkeepsie, NY?

For Call Listener jobs in Poughkeepsie, NY, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Poughkeepsie, NY look for?

The top searched job categories for Call Listener jobs in Poughkeepsie, NY are:

What cities near Poughkeepsie, NY are hiring for Call Listener jobs?

Cities near Poughkeepsie, NY with the most Call Listener job openings:

Call Listener jobs near you

Call Center Representative

TEG Federal Credit Union

Fishkill, NY • On-site

$21 - $24/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

Call Center Representative

Fishkill, NY $21–$24/hour, based on experience Full-Time | Monday–Saturday (flexible schedule required)

At TEG Federal Credit Union, we're more than just a financial institution — we're a team that cares for each other, our members, and our community. We're looking for a Call Center Representative to join our Solutions Center team in Fishkill, NY.

This role is all about helping members over the phone: answering questions, resolving issues, and guiding them to products and services that support their financial well-being. If you enjoy problem-solving, building relationships, and delivering exceptional customer service, this is the opportunity for you.

What you'll do as a Call Center Representative (Responsibilities):

  • Handle member service requests such as address changes, check orders, stop payments, lien releases, and card replacements.
  • Assist members with mobile and online banking questions.
  • Research and resolve member issues, following up by phone, email, or mail as needed.
  • Identify opportunities to support members' financial fitness by recommending appropriate credit union products and services.
  • Accurately verify member identity and maintain confidentiality at all times.
  • Perform other duties as needed to support the Solutions Center team.

What we're looking for (Qualifications):

  • 1–3 years of customer service or banking experience (call center experience preferred).
  • High school diploma or GED required.
  • Strong communication, listening, and problem-solving skills.
  • Comfortable using Microsoft Word and Windows-based programs; accurate typing and computer skills.
  • Ability to handle confidential member information with discretion.
  • Flexible availability, including Saturdays.

Why Join TEG?

  • Competitive hourly pay: $21–$24/hour, based on experience
  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match + defined benefit pension plan
  • Paid time off and holidays
  • Training and career growth opportunities
  • Supportive, team-oriented culture focused on community impact

At TEG Federal Credit Union, you're not just filling a seat — you're making a difference. Join us in empowering members to embrace financial well-being every day.

Apply now for immediate consideration!

Apply