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Commercial Insurance Assistant Jobs in Indiana (NOW HIRING)

EPIC Brokers

Senior Placement Manager

Carmel, IN · On-site

... Assist in onboarding and training new placement team members as appropriate. WHAT YOU'LL BRING: • Advanced knowledge of commercial insurance coverages, placement strategies, and risk-transfer ...

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Commercial Insurance Assistant information

What is a commercial insurance assistant?

Commercial Insurance Assistants are professionals who support insurance agents, brokers, and underwriters by handling administrative tasks related to commercial insurance policies. Their responsibilities often include processing applications, preparing policy documents, communicating with clients, and maintaining accurate records. They play a key role in ensuring that the insurance process runs smoothly and efficiently, allowing agents to focus on client relationships and sales. Commercial Insurance Assistants need strong organizational skills, attention to detail, and a good understanding of insurance terminology.

What does a commercial insurance assistant do?

A Commercial Insurance Assistant typically handles administrative tasks such as processing policy documents, managing client records, and assisting with renewals and endorsements. They often communicate directly with clients to gather information, answer basic policy questions, and ensure all documentation is accurate and up to date. By efficiently managing these responsibilities, they free up underwriters and account managers to focus on more complex client needs, supporting the overall workflow of the insurance team and contributing to excellent customer service.

What are the key skills and qualifications needed to thrive as a commercial insurance assistant?

To thrive as a Commercial Insurance Assistant, you need strong administrative skills, attention to detail, and a foundational understanding of insurance principles, often supported by a high school diploma or associate degree. Familiarity with insurance management systems, document processing software, and sometimes industry certifications like AINS or CISR is beneficial. Excellent organizational skills, customer service orientation, and clear communication help build relationships with clients and support underwriters and agents. These competencies are essential to efficiently manage policy documentation, ensure compliance, and deliver prompt, accurate service in a dynamic insurance environment.

What is the difference between Commercial Insurance Assistant vs Insurance Underwriter?

AspectCommercial Insurance AssistantInsurance Underwriter
Required CredentialsHigh school diploma, insurance licensing often preferredBachelor's degree in finance, business, or related field; licensing may be required
Work EnvironmentOffice setting, supporting agents and brokersOffice-based, assessing risks and approving policies
Employer & Industry UsageInsurance agencies, brokerages, and companiesInsurance companies, underwriting firms
Common Search & ComparisonAssisting with policy processing, customer serviceEvaluating risks, setting premium rates

The Commercial Insurance Assistant primarily supports insurance agents by handling administrative tasks and customer inquiries, while the Insurance Underwriter evaluates risks and determines policy terms. Both roles are essential in the insurance industry, often working closely but with different responsibilities and qualifications.

What are the most commonly searched types of Commercial Insurance jobs in Indiana?

The most popular types of Commercial Insurance jobs in Indiana are:

What are popular job titles related to Commercial Insurance Assistant jobs in Indiana?

For Commercial Insurance Assistant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Commercial Insurance Assistant jobs in Indiana look for?

The top searched job categories for Commercial Insurance Assistant jobs in Indiana are:

What cities in Indiana are hiring for Commercial Insurance Assistant jobs?

Cities in Indiana with the most Commercial Insurance Assistant job openings:

Commercial Insurance Assistant jobs near you
Infographic showing various Commercial Insurance Assistant job openings in Indiana as of September 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 93% In-person, and 7% Remote job distribution.

Client Service Specialist - Commercial Insurance

Fort Wayne, IN • On-site

Hylant
Insurance Services • 501 - 1,000 employees
Learn more about Hylantexternal

Full-time

Re-posted yesterday

Hylant rating

9.8

Company rating: 9.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The Opportunity:
The Client Service Specialist is responsible for providing a consistent level of service and support to identified clients and teams, handling or directing daily service needs while interacting in a consultative and collaborative way to deliver a "best in class" client experience resulting in client retention and growth while building long term relationships with our clients, colleagues, and vendor partners.
In This Role You Will Execute On:
  • Respond to and appropriately document routine client inquiries; escalate complex inquiries to more senior staff.
  • Process daily service needs such as change requests, endorsements, proofs, audits and other policy related documents.
  • Manage activities and follow-ups to document and accomplish open items in expected timeframe.
  • Review and process policies and endorsements for accuracy of coverage, policy, content, and form completion; address or escalate any discrepancies for resolution.
  • Assist and support new and renewal processes including gathering information, document preparation, binding, marketing, and other needs as directed.
  • Assist with client documentation preparation such as creating branded templates and developing basic content for proposals, stewardship, presentations, etc.
  • Leverage Hylant technology, tools and resources ensuring all internal systems, client portals, and assigned account details are proactively managed and meet client needs.
  • Assist in the research of invoicing and billing questions or issues.
  • Drive completion of Surplus Lines process for non-admitted placements including documentation and invoicing to ensure the Surplus Lines team can manage necessary and accurate state filings.
  • Perform other duties and special projects as requested.

In This Role You Will Need:
  • Bachelor's degree business, insurance, risk management, or similar field of study. Equivalent combination of education and work experience may be considered.
  • Two (2) or more years of insurance client service experience.
  • Active Property & Casualty License
  • Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
  • Basic analytical skills
  • Excellent attention to detail
  • Exception oral and written communication skills
  • Ability to work well in a team environment.

Why Hylant?
Since 1935, Hylant has been a family-owned insurance brokerage built on relationships, trust, and a people-first mindset. We believe great work is rooted in understanding people - our clients, our communities, and each other - and delivering thoughtful solutions that rise above the expected.
Anything But Typical. Everything for You. isn't just a message; it's how we show up. It reflects a culture where people come first, careers are supported with purpose, and going above and beyond is the standard, not the exception. At Hylant, you're more than an employee, you're part of a team that treats one another like family and works together to make a meaningful impact.

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