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Command Center Analyst Jobs in Michigan (NOW HIRING)

DTLR

Work requires a solid knowledge of business and an excellent command of the English language to ... Requires a proficient analytical ability to gather and summarize data for reports, find solutions ...

DTLR

$13.50 - $15.50/hr

Work requires an excellent command of the English language to effectively communicate with ... Individuals should possess problem-solving abilities, analytical abilities, detail orientation ...

MyMichigan Health

RN - ED

Sault Sainte Marie, MI · On-site

... analysis, venipuncture and physical assessment. Reassesses patient health status and identifies ... Is accountable in following medical center policy and procedures and work attendance. Participates ...

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Command Center Analyst information

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How much do command center analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for command center analyst in Michigan is $28.53, according to ZipRecruiter salary data. Most workers in this role earn between $28.56 and $28.56 per hour, depending on experience, location, and employer.

What is a command center analyst?

Command Center Analysts are professionals responsible for monitoring, analyzing, and responding to incidents or issues within an organization's IT infrastructure or operations. They ensure that systems run smoothly, detect potential problems early, and coordinate quick responses to minimize downtime. Their work often involves using specialized software to track system performance, communicate with technical teams, and maintain detailed records of incidents and resolutions. Command Center Analysts play a critical role in maintaining business continuity and providing real-time support for operations.

What does a command center analyst do?

A command center analyst is an individual who monitors the security systems in a command center. Your responsibilities in this career are dependent upon the type of command center in which you work. Generally speaking, your duties are to observe the operations of a specific security system, evaluate the information collected, and provide reports on any incidents that occur. As a command center analyst, you may also need to perform maintenance on security systems, debug software issues, and provide solutions to any other technical issues that may occur. Beyond that, you may need to respond to any incidents that occur on the property that you monitor.

What key skills and qualifications are needed to thrive as a command center analyst, and why are they important?

To thrive as a Command Center Analyst, you need strong analytical and problem-solving skills, attention to detail, and typically a background in computer science or information technology. Familiarity with network monitoring tools, incident management systems, and platforms like Splunk or ServiceNow is commonly required, and industry certifications such as ITIL or CompTIA Network+ are advantageous. Excellent communication, teamwork, and the ability to remain calm under pressure help analysts coordinate responses and convey critical information effectively. These skills ensure rapid incident resolution, minimize downtime, and maintain the stability of organizational operations.

How does a command center analyst typically collaborate with other IT teams to resolve incidents?

Command Center Analysts play a pivotal role in coordinating with various IT teams, such as network operations, infrastructure support, and application management, to quickly address and resolve incidents. They act as the first point of contact when issues arise, triaging and escalating problems as necessary. Effective communication and real-time updates are crucial, as analysts often facilitate conference bridges, document incident progress, and ensure all stakeholders are informed. This collaboration helps minimize downtime and ensures a swift return to normal operations.
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Command Center Analyst jobs near you
Infographic showing various Command Center Analyst job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,352 per year, or $28.5 per hour.

Correspondence Clerk

Blue Cross Blue Shield of Michigan

Lansing, MI

Full-time

Posted yesterday

New

Blue Cross Blue Shield of Michigan rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

196th of 311 rated insurance

Job description

Non-Exempt/Bargaining Unit Posting

2nd Date Posted: 08/21/2026

2nd Date Closed: 08/28/2026

Original Posted Date 06/25/2026 - 07/03/2026

Local/Seniority Unit - 2256/4104

Department - 125980 Inventory Management

Salary Grade - B

Number of openings - 1

Shift - Mon-Fri 7:30a-5:30p, Shift Bidding by Seniority

Site/Location: Lansing Capitol Building

Status - Regular Full Time

This position is accountable to handle all correspondence through electronic and paper means that is received from subscribers of BCBSM and BCN. Responsible for organization of correspondence through indexing, triaging, processing PHI, processing incoming mail, and fulfillment of mailing, faxing, or emailing requests. Assist customers through the corporate operator line by transferring calls to designated servicing areas. Ensures mail is transferred to call centers in a timely manner to meet all NCQA and performance guarantees for the call center.

  • Indexing incoming correspondence from members and providers in content manager by assigning attributes and transfer of work to customer servicing desktop applications. 
  • Handling corporate operator calls by transferring members to correct call centers and other departments within BCBSM and BCN.
  • Processing of PHI and other sensitive documents by reviewing documents received and loading to the appropriate system for other departments or members as necessary. 
  • Triaging work in customer servicing desktop applications by identifying necessary contract attributes for work initiation in the customer servicing desktop application.
  • Clerical duties including processing incoming paper and electronic mail, rerouting misdirected, unassigned, or undeliverable internal and external correspondence by reviewing and investigating the problem. 
  • Log and track mail receipt reports.
  • Fulfill correspondence requests by call centers, including mailing, emailing, faxing, or other document needs. 
  • Perform other related duties as required. 

QUALIFICATIONS

  •  High school graduate or GED equivalent is required.
  • One to two years basic computer knowledge and ability to use standard PC programs, such as Microsoft Office Suite.
  • Demonstrated command of skills necessary for effective oral and written communication with providers and subscribers in a clear concise and professional manner.
  • Analytical skills to interpret, direct, and code inquiry information.
  • Mathematical skills necessary to calculate and develop operational performance reports.
  • Detailed knowledge of BCBSM benefits/contract offering, policies, and procedures are necessary.
  • Knowledge of BCBSM servicing units, claim processing and corporate inquiry processing/reference files.
  • Knowledge of National Management Information Standard (NMIS).
  • Ability to lift and/or move up to 25 pounds.
  • Other related skills and/or abilities may be required to perform this job. 

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