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Comcast Network Operations Center Jobs (NOW HIRING)

Wisconsin

Network Operations Center Technician

Madison, WI · Hybrid

$26.44 - $31.25/hr

As part of our Systems and Networking Control Center team, the Network Operations Center Technicians serve as the frontline guardians of UW-Madison's digital environment. Our technicians monitor ...

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How much do comcast network operations center jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for comcast network operations center in the United States is $26.82, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $30.05 per hour, depending on experience, location, and employer.

What does a typical shift look like for a Comcast Network Operations Center employee?

A typical shift in Comcast's Network Operations Center involves monitoring network performance dashboards, responding to alerts, and coordinating with field technicians to resolve outages or service degradations. You’ll work alongside a dedicated team in a fast-paced, collaborative environment that often operates 24/7, meaning shifts may include nights, weekends, or holidays. Regular tasks include documenting incidents, performing routine system checks, and participating in post-incident reviews to improve future response. Team members frequently communicate with multiple departments, such as engineering and customer support, to ensure quick and effective problem resolution.

What are the key skills and qualifications needed to thrive in the Comcast Network Operations Center position, and why are they important?

To thrive in a Comcast Network Operations Center role, candidates need a strong understanding of network infrastructure, troubleshooting, and incident management, often supported by a degree in information technology or related certifications such as CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and protocols like TCP/IP is commonly required. Excellent communication, analytical thinking, and the ability to remain calm under pressure are valuable soft skills for this position. These qualities are essential to ensure rapid response to network issues, maintain service reliability, and effectively coordinate with technical teams.

What is a Comcast Network Operations Center job?

A Comcast Network Operations Center (NOC) job involves monitoring, troubleshooting, and maintaining the company's network infrastructure to ensure reliable service for customers. NOC technicians and engineers oversee network performance, respond to outages, and work to resolve connectivity issues quickly. They use specialized tools to detect problems, coordinate with field teams, and escalate complex issues as needed. This role is critical to maintaining uptime and network efficiency for Comcast's services.

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Comcast Network Operations Center jobs near you
Infographic showing various Comcast Network Operations Center job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,796 per year, or $26.8 per hour.
Network Operations Center Technician

Network Operations Center Technician

I3 Broadband LLC

Saint Peters, MO • On-site

$21 - $35/hr

Full-time

Posted 7 days ago

Job description

Job Summary:

The Network Operations Center (NOC) Technician is responsible for monitoring, supporting, and troubleshooting complex network environments to ensure the availability and performance of voice, data, and application services. This role requires strong problem-solving, communication, and customer service skills, along with a solid technical foundation in network operations. This position supports a broad range of operational activities, from routine monitoring and incident response to advanced troubleshooting and root cause analysis.  

Key Responsibilities:

Network Monitoring & Support

  • Monitor and support complex network environments, including fiber access, transport, and IP-based voice and data services, using a variety of network monitoring tools
  • Ensure network availability and performance by proactivelyidentifyingand responding to alarms, alerts, and system events
  • Utilizeticketing systems to log, track, and manage incidentsin accordance withoperational procedures
  • Incident Management & Troubleshooting
  • Triage, troubleshoot, and resolve network and customer service incidents ina timelyand efficient manner
  • Analyze network behavior using diagnostic tools toidentifyfaults across LAN, WAN, and service layers
  • Document all incidents thoroughly, including troubleshooting steps, resolution, and follow-up actions
  • Escalate incidents asappropriate basedon complexity, impact, or time constraints
  • Customer Support & Communication
  • Providea high levelof customer service by effectively communicating with internal and external customers
  • Develop andmaintainstrong working relationships through professional and responsive support
  • Serve as a point of contact during service disruptions, providing updates and managing expectations

Operational Support & Collaboration

  • Assume assigned roles and responsibilities during network incidents or outage events
  • Act as an escalation point for other departments and provide cross-functional support as needed
  • Collaborate with engineering and technical teams to support network changes, maintenance, and issue resolution

Continuous Improvement & Knowledge Sharing

  • Contribute to process improvements byidentifyingrecurring issues and operational inefficiencies
  • Assistin developing andmaintainingdocumentation, includingrunbooksand troubleshooting guides
  • Provide mentoring, training, and coaching to peers and other departments when applicable

Qualifications:

Education and Experience:

  • Bachelor’s degree in Computer Science, Information Systems, or related field preferred, OR
  • 2-4+ years of hands-on experience in Information Technology, Network Operations, or a related technical environment
  • Equivalent combinations of education, certifications, and experience will be considered

Skills and Competencies:

  • Strong working knowledge of:
  • LAN/WAN networking and circuit diagnostics
  • OSI model (application through physical layers)
  • Network monitoring and ticketing systems
  • Experience with VoIP protocols such as SIP and MGCP
  • Ability to troubleshoot network performance issues using diagnostic and analytical tools
  • Strong problem-solving and critical thinking skills with attention to detail

Working Conditions:

  • Must be able to sit at a desk for extended periods, working at a computer up to 8 hours per day.
  • Ability to communicate orally and in writing.
  • Ability to physicallyoperatepersonal computers, copy machines, telephones, and other common office machines and equipment.
  • Ability to work in a fast-paced, 24/7 operational environment

Equal Opportunity:

i3 Broadband is an equal opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business needs.