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Collections Representative Jobs in Raleigh, NC (NOW HIRING)

UNC HEALTH

Revenue Cycle Representative

Chapel Hill, NC · On-site

$18.12 - $25.51/hr

... collections including interfacing with internal and external departments to resolve discrepancies through charge corrections, payment corrections, write-offs, other methods. • Research medical ...

Pacer Group

Customer Service Representative

Cary, NC · On-site

$22 - $26/hr

Customer Account Representative Location: Cary, NC 27511 Duration: 6 months Shift: 1st shift Pay ... May include: inside sales, import, export, collections, forecasting, Supply Chain, various report ...

Gregory Poole

Product Support Rep

Raleigh, NC

Represent GPLS as a Leader in Providing Products and Services. Establish the Lift Systems Division ... collections of past due accounts. * Prepare and submit accurate service and parts quotes to ...

gpec

Product Support Rep

Raleigh, NC

Represent GPLS as a Leader in Providing Products and Services. Establish the Lift Systems Division ... collections of past due accounts. * Prepare and submit accurate service and parts quotes to ...

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How much do collections representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for collections representative in Raleigh, NC is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a Collections Representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What does a Collections Representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.
More about Collections Representative jobs
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What job categories do people searching Collections Representative jobs in Raleigh, NC look for? The top searched job categories for Collections Representative jobs in Raleigh, NC are:
Collections Representative jobs near you

Access Representative - Emergency Department

MLee Medical Employment

Princeton, NC

Other

Posted 11 days ago

Job description

Summary: Join a dynamic emergency department team as an Access Representative, responsible for registering all patients in both adult and pediatric emergency settings. This role involves completing the registration process for emergency patients and managing direct admits to the emergency department. Additionally, you will collect patient liabilities upon discharge when appropriate.
Education & Certifications: Medical Terminology certification is required within 90 days of employment.
Experience: One to two years of insurance or clerical experience in a hospital or medical office environment is preferred. Familiarity with insurance processes and payment collections is advantageous. Proficiency with Microsoft Windows and basic computer functions is essential.
Skills & Requirements: Ability to type and perform data entry efficiently to meet departmental productivity standards. Excellent verbal and written communication skills are necessary. Demonstrated customer service skills with diverse populations are preferred. Strong critical thinking, problem-solving, and multitasking abilities are required to handle the complexity and stress of a fast-paced emergency environment. Flexibility to rotate shifts and days off as needed.
Physical & Work Environment: Must be able to communicate clearly, see, and hear to collect information accurately. Dexterity to operate office equipment is required. The role involves prolonged periods of sitting or standing, with exposure to low to moderate noise levels. Tasks include answering phones, extensive computer use, filing, and occasional patient transport and baggage assistance. Ability to lift or move weights ranging from 10 to 50 pounds periodically.

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