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Collections Representative Jobs in Raleigh, NC (NOW HIRING)

UNC HEALTH

Revenue Cycle Representative

Chapel Hill, NC · On-site

$18.12 - $25.51/hr

... collections including interfacing with internal and external departments to resolve discrepancies through charge corrections, payment corrections, write-offs, other methods. • Research medical ...

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Collections Representative information

See Raleigh, NC salary details

$10

$18

$27

How much do collections representative jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for collections representative in Raleigh, NC is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

How does a Collections Representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

What jobs pay 10,000 a month without a degree?

A Collections Representative typically earns less than $10,000 a month, but some high-level or specialized roles in sales, real estate, or entrepreneurship can reach or exceed that income level without a degree. Success in these roles often depends on experience, skills, and performance rather than formal education. High commissions, bonuses, or owning a business are common ways to achieve such earnings without a degree.

What are the duties of a collection representative?

A collections representative is responsible for contacting customers to collect overdue payments, negotiating payment plans, and maintaining accurate records of interactions. They often use communication skills, negotiation techniques, and collection software to perform their duties efficiently.

What does a Collections Representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a Collections Representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

What does a collection representative do?

A collections representative is responsible for contacting customers to recover overdue payments, negotiating payment plans, and maintaining accurate records of collection activities. They often use communication skills and may work with collection software to track accounts and ensure compliance with regulations.

What is the highest paying collection job?

The highest paying collections roles are often senior or managerial positions such as Collections Manager or Director, which can earn six-figure salaries. These roles typically require extensive experience, strong negotiation skills, and knowledge of industry regulations, often supplemented by certifications like Certified Collection Professional (CCP).
More about Collections Representative jobs
What are popular job titles related to Collections Representative jobs in Raleigh, NC? For Collections Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Collections Representative jobs in Raleigh, NC look for? The top searched job categories for Collections Representative jobs in Raleigh, NC are:
Collections Representative jobs near you

Access Representative - Patient Registration Specialist

MLee Medical Employment

Moncure, NC • On-site

$11.75 - $15/hr

Other

Posted 10 days ago

Key responsibilities

  • Gather accurate demographic, financial, and clinical information for patient registrations and admissions.

  • Interact warmly and responsively with patients, families, healthcare professionals, and colleagues.

Job description

Join a compassionate healthcare team as an Access Representative, where your role is vital in gathering accurate demographic, financial, and clinical information to ensure smooth and complete patient registrations and admissions. This position requires a warm and responsive approach when interacting with patients, their families, healthcare professionals, and colleagues within a dynamic health environment.
Education and Experience
One to two years of insurance or clerical experience in a hospital or medical office setting is preferred. Familiarity with insurance processes and payment collections is advantageous. Knowledge of medical terminology is important for success in this role.
Skills and Requirements

  • Proficiency with Microsoft Windows and basic computer functions is required.
  • Typing and data entry skills must meet departmental productivity standards.
  • Excellent verbal and written communication abilities are essential.
  • Strong customer service skills, especially when engaging with diverse cultural and economic backgrounds, are preferred.
  • Critical thinking, problem-solving, and multitasking capabilities are necessary to manage the complexities and stresses of a fast-paced healthcare setting.
  • Physical requirements include the ability to sit or stand for extended periods, operate office equipment, and occasionally lift or move items weighing up to 50 pounds.
  • Must be able to communicate effectively, see, and hear to collect necessary information.

Shift rotations and regular days off may be required. The work environment typically features low to moderate noise levels and involves extensive use of telephones, computers, and other business machines.
This opportunity is located in a vibrant regional healthcare system serving the Southeastern United States, offering a supportive and patient-centered workplace culture.

Apply