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Collections Representative Jobs in Raleigh, NC (NOW HIRING)

Rent A Center

Customer Service Representative

Clayton, NC · On-site

$14.45 - $17/hr

Key Responsibilities · Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships · Conduct early-stage collections (1-6 days past due) and meet daily ...

Rent A Center

Customer Account Representative

Clayton, NC · On-site

$14.45 - $17/hr

Key Responsibilities · Oversee an assigned portfolio of accounts while building and maintaining strong customer relationships · Conduct early-stage collections (1-6 days past due) and meet daily ...

Gregory Poole

Product Support Rep I

Raleigh, NC · On-site

Represent GPLS as a Leader in Providing Products and Services. Establish the Lift Systems Division ... collections of past due accounts. * Prepare and submit accurate service and parts quotes to ...

gpec

Product Support Rep I

Raleigh, NC · On-site

Represent GPLS as a Leader in Providing Products and Services. Establish the Lift Systems Division ... collections of past due accounts. * Prepare and submit accurate service and parts quotes to ...

gpec

Product Support Rep I

Raleigh, NC · On-site

Represent GPLS as a Leader in Providing Products and Services. Establish the Lift Systems Division ... collections of past due accounts. * Prepare and submit accurate service and parts quotes to ...

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Collections Representative information

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How much do collections representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for collections representative in Raleigh, NC is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.58 per hour, depending on experience, location, and employer.

What does a collections representative do?

A Collections Representative is responsible for contacting individuals or businesses to collect overdue payments on accounts. They communicate with customers via phone, email, or mail to negotiate payment plans, resolve disputes, and ensure accounts are brought up to date. Additionally, they may update account records, process payments, and sometimes recommend further action for accounts that remain delinquent. Their role requires strong communication, negotiation skills, and a good understanding of company policies and relevant regulations.

What are the key skills and qualifications needed to thrive as a collections representative, and why are they important?

To thrive as a Collections Representative, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and payment processing systems is commonly required. Excellent communication, patience, and resilience are crucial soft skills for handling difficult conversations and maintaining professionalism. These abilities are vital for ensuring effective debt recovery while preserving positive customer relationships and adhering to compliance standards.

How does a collections representative typically collaborate with other departments to resolve outstanding accounts?

Collections Representatives often work closely with departments such as customer service, sales, and accounting to resolve outstanding balances. For example, they may coordinate with customer service to clarify billing issues or with accounting to verify payment records. Effective communication and teamwork are essential, as these collaborations help ensure accurate information, improve customer satisfaction, and increase the likelihood of successful collections. Being proactive in cross-department communication can also speed up account resolution and enhance overall workflow.

How much do collections representatives make?

Collections representatives typically earn a median annual salary of around $40,000 to $50,000, with experienced professionals or those in supervisory roles earning higher. Compensation can vary based on location, experience, and the complexity of accounts managed, and often includes commission or bonuses for successful collections.
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What job categories do people searching Collections Representative jobs in Raleigh, NC look for?

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Collections Representative jobs near you
Infographic showing various Collections Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 71% Physical, 1% Hybrid, and 28% Remote job distribution, with an average salary of $38,666 per year, or $18.6 per hour.

Access Representative - Patient Registration Specialist

MLee Medical Employment

Clayton, NC • On-site

$14.75 - $18.75/hr

Other

Re-posted 5 days ago

Job description

Join a compassionate healthcare team as an Access Representative, where your role is vital in gathering accurate demographic, financial, and clinical information to ensure smooth and complete patient registrations and admissions. This position requires a warm and responsive approach when interacting with patients, their families, healthcare professionals, and colleagues within a dynamic health environment.
Education and Experience
One to two years of insurance or clerical experience in a hospital or medical office setting is preferred. Familiarity with insurance processes and payment collections is advantageous. Knowledge of medical terminology is important for success in this role.
Skills and Requirements

  • Proficiency with Microsoft Windows and basic computer functions is required.
  • Typing and data entry skills must meet departmental productivity standards.
  • Excellent verbal and written communication abilities are essential.
  • Strong customer service skills, especially when working with diverse cultural and economic backgrounds, are preferred.
  • Critical thinking, problem-solving, and multitasking capabilities are necessary to manage the complexities and stresses of a fast-paced healthcare setting.
  • Physical requirements include the ability to sit or stand for extended periods, operate office equipment, and occasionally lift or move items weighing up to 50 pounds.
  • Must be able to communicate effectively, see, and hear to collect necessary information.

Shift rotations and regular days off may be required. The work environment typically features low to moderate noise levels and involves extensive use of telephones, computers, and other business machines.
This opportunity is located in a vibrant regional healthcare system serving the Southeastern United States, offering a supportive and patient-centered workplace culture.
McCall and Lee logo

About McCall and Lee

Sourced by ZipRecruiter

McCall and Lee is a well-known and reputable company, headquartered in Austin, Texas, United States. Operating in the healthcare industry, their primary services center around professional recruiting and executive search. They cater to the needs of various levels of medical practitioners and executive positions for healthcare establishments. McCall and Lee is founded on the premise of filling healthcare vacancies with the most suitable and competent professionals to ensure top-quality medical service delivery. Their core value revolves around integrity, excellence, commitment, and customer satisfaction.

Industry

Recruiting and staffing services and human resources consulting services

Company size

11 - 50 Employees

Headquarters location

Austin, TX, US

Social media

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