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Collections Manager Jobs in Rhode Island (NOW HIRING)

Citizens

Collection Recovery Specialist

Johnston, RI · Hybrid

$22/hr

Our Collections and Recovery Specialist role may be the right career choice for you. At Citizens ... Manage inbound and outbound calls to review and resolve delinquent accounts. * Utilize effective ...

Citizens Bank

Collection Recovery Sr. Specialist

Johnston, RI · On-site

$18.50 - $25.25/hr

... collections. * Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. * May be expected to perform special projects or ...

Citizens

Collection Recovery Sr. Specialist

Johnston, RI

$18.50 - $25.25/hr

... collections. * Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. * May be expected to perform special projects or ...

Veolia

Collections System Technician

Cranston, RI · On-site

Performs maintenance activities in accordance with written programs or directed by Chief Collections Operator and/or management staff. * Operate sewer equipment in a safe and efficient manner. Said ...

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Showing results 21-40

All JobsCollections JobsCollections Manager JobsCollections Manager Jobs in Rhode Island

Collections Manager information

See Rhode Island salary details

$30.4K

$57.5K

$106.7K

How much do collections manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for collections manager in Rhode Island is $57,507.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $64,100.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Rhode Island?

The most popular types of Collections jobs in Rhode Island are:

What are popular job titles related to Collections Manager jobs in Rhode Island?

For Collections Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Collections Manager jobs in Rhode Island look for?

The top searched job categories for Collections Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Collections Manager jobs?

Cities in Rhode Island with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Rhode Island as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $57,507 per year, or $27.6 per hour.

Collection Recovery Specialist

Citizens

Johnston, RI • Hybrid

$22/hr

Full-time

Re-posted 28 days ago

Job description

Description

Starting Salary: $22.00/hour

Are you looking to jump start a career in banking? Are you interested in joining a team of professionals that help customers through their financial hardship while driving a tangible impact to the bottom line? Do you thrive in working in a fast paced environment that is ever changing? Our Collections and Recovery Specialist role may be the right career choice for you.

At Citizens, our colleagues are our greatest asset. This is why we go to great lengths to foster an engaged workforce in our Collections and Recovery teams. We are looking for colleagues with a positive attitude that are looking to learn.

Our Collections and Recovery colleagues have the support and training needed to grow their careers and make a lasting impact. 

Qualified candidates must complete a video interview after applying as the next step, to be completed within 7 days of receiving the link.

Position Overview

We are seeking a highly motivated and detail-oriented professional to join our team in a critical collections role. This position is responsible for collecting payments from individuals and businesses with outstanding debt.  The role directly supports loss mitigation efforts and contributes to the financial health of the organization.

Key Responsibilities

  • Manage inbound and outbound calls to review and resolve delinquent accounts.
  • Utilize effective servicing, negotiation, and problem-resolution techniques to collect payments.
  • Assess customer financials to determine the most appropriate resolution based on their capabilities.
  • Maintain accurate daily tracking of offset debits and work package maintenance.
  • Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews.

Required Skills & Experience

  • Strong phone communication, active listening, and negotiation skills.
  • Demonstrated ability to thrive in a team-oriented environment.
  • Excellent organizational skills and ability to perform in a fast-paced, high-volume setting.

Preferred Qualifications

  • High School Diploma or equivalent.
  • Strong verbal and written communication skills.
  • Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager.

Work Schedule

  • Hours: 40 per week
  • Schedule: 4 days a week 9am-7pm with 1 day off during the week and Saturday shift 8am-12pm.
  • 5 days in office

#LI-CITIZENS6

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Education:Why Work for UsEmployment Type: 1ST

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