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Collections Assistant Jobs in Massachusetts (NOW HIRING)

Byrider

$50 - $75/hr

Attend training classes & meetings * Assist with credit origination Hours for Collections Account Manager: * 5-day work week * No Sundays * Work most Saturdays with a weekday off * One weekend off a ...

Mercury Systems

Collections Specialist

Andover, MA · On-site

$18.75 - $25.25/hr

In this role of a Collections Specialist, the candidate will be managing the credit/collection activity for a select customer portfolio to assist with meeting the company's quarterly cash metrics Job ...

Harvard University

Collections Librarian

Cambridge, MA · On-site

$57/hr

May hire and supervise staff and student assistants. Collection Management and Access (20%) * Leads ... Participates in Collections Emergency Planning activities for Gutman Library. Course Materials ...

Cherry Bekaert

Collections Coordinator

Lexington, MA · Hybrid

$18 - $28/hr

Escalate unresolved issues, disputes, and complex discrepancies to the Senior Collections Coordinator or Collections Manager. * Assist in preparing weekly portfolio updates for team meetings.

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All JobsCollections JobsCollections Assistant JobsCollections Assistant Jobs in Massachusetts

Collections Assistant information

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How much do collections assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for collections assistant in Massachusetts is $21.88, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.19 per hour, depending on experience, location, and employer.

What is a collections assistant?

Collections Assistants are professionals who help manage, organize, and care for collections within museums, galleries, libraries, or archives. Their duties typically include cataloging new items, maintaining records, preparing objects for exhibition or storage, and assisting with inventory checks. They often work closely with curators and conservators to ensure the proper handling and preservation of valuable or historical items. This role may also involve helping with research requests and supporting public access to collections.

What are the key skills and qualifications needed to thrive as a collections assistant?

To thrive as a Collections Assistant, you need attention to detail, organizational skills, and a background in library science, museum studies, or a related field. Familiarity with collection management systems, cataloging software, and database tools is typically required. Strong communication, teamwork, and problem-solving abilities help you interact effectively with colleagues and handle delicate or valuable materials responsibly. These skills ensure accurate record-keeping, preservation of collections, and smooth daily operations in museums or libraries.

What are some common challenges faced by a collections assistant, and how can they be addressed?

Collections Assistants often encounter challenges such as managing a large volume of artifacts, maintaining accurate records, and ensuring proper handling procedures. Attention to detail is crucial, as even minor mistakes can lead to misplacement or damage of items. Collaborating closely with curators, conservators, and registrars helps ensure smooth operations. Staying organized and proactively communicating with team members are effective strategies to overcome these challenges.

What is the difference between Collections Assistant vs Accounts Receivable Clerk?

AspectCollections AssistantAccounts Receivable Clerk
Primary RoleFocuses on contacting clients to collect overdue paymentsManages invoicing, payment processing, and recording transactions
Required SkillsCommunication, negotiation, debt collectionData entry, accounting software, attention to detail
Work EnvironmentOffice setting, often in finance or credit departmentsOffice environment, finance or accounting teams
Common Industry UsageFinance, credit control, collections departmentsAccounting, finance, billing departments

While both roles are involved in financial processes, a Collections Assistant primarily focuses on recovering overdue payments through client contact, whereas an Accounts Receivable Clerk handles invoicing, recording payments, and maintaining financial records. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Collections jobs in Massachusetts?

The most popular types of Collections jobs in Massachusetts are:

What are popular job titles related to Collections Assistant jobs in Massachusetts?

For Collections Assistant jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Collections Assistant jobs in Massachusetts look for?

The top searched job categories for Collections Assistant jobs in Massachusetts are:

What cities in Massachusetts are hiring for Collections Assistant jobs?

Cities in Massachusetts with the most Collections Assistant job openings:

Collections Assistant jobs near you
Infographic showing various Collections Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $45,511 per year, or $21.9 per hour.

Collections Representative

Liberty Bay Credit Union

Braintree, MA • On-site

$43K - $53K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

Job description

Think of us as a 100-year-old startup. As one of the oldest and most highly capitalized credit unions in the U.S., Liberty Bay Credit Union is arguably the best-kept secret in the financial space. We combine a century of New England stability with a fresh, high-energy purpose: to fuel the earning potential and personal ambitions of our hardworking members. We believe that advocacy, expertise, and honest guidance should be accessible to everyone. Based in Braintree, we are a member-owned, non-profit cooperative dedicated to providing work-class financial services to individuals and business members.


The Collections Department is responsible for the management, reporting, and recovery of outstanding debts from its members. The Collections department plays a critical role in reducing borrower loan losses to the Credit Union. 


The Collections Representative is responsible for the timely and efficient recovery of outstanding debts. This role will optimize collections while balancing the goodwill of members with the overall business interests of the credit union.  

RESPONSIBILITIES:

  • Monitor payments for late and/or delinquency status.  Follow up on delinquent, high-balance, and overdue credit balance accounts by phone and/or correspondence.  Ensure professional interface with members.
  • Contact  delinquent members by telephone and email to determine the reasons for balance or delinquency, and assist them in developing plans to bring accounts to a current status. Develop workout plans and collect on overdue accounts wherever possible.
  • Notify co-signers regarding the status of delinquent accounts.
  • Keep abreast of credit union collection policies and procedures as well as applicable external regulations.
  • Skip trace on loan accounts as required or directed.
  • Update files and system accounts via the credit union's delinquent loan recovery system.
  • Maintain detailed, accurate data for repossessions, bankruptcy file, charge-off list, etc.
  • Research payroll deductions, stops, starts, and changes as they may affect the status of a loan repayment.  Status code delinquency accounts so ATM/money line(s) will be interrupted.
  • Correct title issues and other problems both manually and in the system.
  • Process and monitor GAP and VSI Claims
  • Determine when to compromise and settle balances and when to initiate repossession proceedings.
  • When loan collateral should be repossessed, serve as liaison with attorneys or agencies in handling repossessions of collateral.
  • Prepare information required by collection agencies, and post receipts from collection agencies.
  • Maintain credit reporting disputes.

Requirements

  • A minimum of two years of experience in a collections department of a credit union or financial institution is required.
  • Requires a thorough knowledge of FDCPA UDAAP, CFPB, TCPA and Collection best practices as it relates to a credit union.
  • Ability to resolve challenging situations calmly and professionally.
  • Possesses excellent verbal, negotiation, customer service and communication skills.
  • Solid time management skills with ability to prioritize to successfully balance multiple tasks and requests.
  • Well organized, results driven, and strong attention to detail.
  • Ability to work independently and in a team environment, with desire to learn and grow.
  • Strong computer skills (spreadsheets and document preparation skills required); Google Workspace preferred.

The salary range for this position is $43,000 - $53,000

Benefits

We offer an extremely generous benefits package:

  • Health care plan (Employer paid)
  • Retirement plan (401k)
  • Life Insurance
  • Paid Time Off (vacation, sick, holidays)
  • Family Leave (maternity, paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

Apply