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Collections Account Manager Jobs in Madison, WI (NOW HIRING)

Mercy Dental

Practice Manager

Evansville, WI · On-site

$55K - $70K/yr

Track and review production, collections, and accounts receivable metrics on a daily, weekly, monthly, and annual basis. * Excel in a fast-paced environment while effectively managing multiple ...

Mercy Dental Group

Practice Manager

Evansville, WI · On-site

$55K - $70K/yr

Track and review production, collections, and accounts receivable metrics on a daily, weekly, monthly, and annual basis. * Excel in a fast-paced environment while effectively managing multiple ...

Mercy Dental Group

Practice Manager

Evansville, WI · On-site

$55K - $70K/yr

Track and review production, collections, and accounts receivable metrics on a daily, weekly, monthly, and annual basis. * Excel in a fast-paced environment while effectively managing multiple ...

Mercy Dental

Practice Manager

Evansville, WI · On-site

$55K - $70K/yr

Track and review production, collections, and accounts receivable metrics on a daily, weekly, monthly, and annual basis. * Excel in a fast-paced environment while effectively managing multiple ...

Rent-A-Center

Assistant Manager

Madison, WI · On-site

$17 - $20/hr

... Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft ... collections experience * High school diploma or equivalent * Must be at least 18 years of age

Rent-A-Center

Assistant Manager

Madison, WI · On-site

$17 - $20/hr

... Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft ... collections experience * High school diploma or equivalent * Must be at least 18 years of age

Symicor Group

Branch Manager - Job #3353b

Madison, WI · On-site

$75K/yr

... collections and personnel administration. This opportunity has a generous salary of up to $75K plus ... Providing back-up to the personal banker and tellers which includes opening new accounts, cashing ...

ETC

Credit Specialist (Accounts Receivable)

Middleton, WI · On-site

$20.75 - $27.50/hr

In this role, you will help manage customer accounts and partner closely with customers to ensure ... Primary customer contact for credit and collections. Develop and maintain relationships with ...

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All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Madison, WI

Collections Account Manager information

See Madison, WI salary details

$29.7K

$66.3K

$106.8K

How much do collections account manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for collections account manager in Madison, WI is $66,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $79,100.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What job categories do people searching Collections Account Manager jobs in Madison, WI look for?

The top searched job categories for Collections Account Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Collections Account Manager jobs?

Cities near Madison, WI with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Madison, WI as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $66,318 per year, or $31.9 per hour.

Manager, Treasury Operations - Accounts Receivable (Hybrid)

American Family Mutual Insurance Company

Madison, WI • On-site

$80K - $131K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

We need a Treasury Operations Manager who can lead people, create accountability, and bring multiple teams together around a common way of working. You will model operational excellence, using data, process improvement, and problem-solving skills to improve efficiency, reduce risk, and deliver consistent results.
You will lead an Accounts Receivable operation responsible for premium collections, payment application, account reconciliation, and recovery activities that support customers, agents, and partners. The team includes both in-office and remote employees across multiple operating companies, requiring a leader who can create consistency, build accountability, and unite teams around a common way of working.
You will report to a Senior Manager, Treasury.
In this hybrid role, you will be expected to work a minimum of 10 days per month from the office. Candidates should reside within approximately 50 miles of Madison, WI 53783.
#LI-Hybrid
Position Compensation Range:
$80,000.00 - $131,000.00
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Responsibilities:
  • Lead and develop a high-performing team by providing coaching, feedback, employee development, and clear accountability for results.
  • Oversee critical business operations performed by both in-office and remote teams to ensure work is completed accurately, efficiently, and consistently.
  • Drive continuous improvement efforts that simplify processes, reduce complexity, eliminate waste, and improve operational performance.
  • Build strong partnerships across departments to solve problems, remove barriers, and achieve shared business outcomes.
  • Lead teams through change by creating clarity, managing ambiguity, and helping employees adapt to evolving priorities and business needs.
  • Ensure appropriate controls, governance, and risk management practices are embedded within day-to-day operations.
  • Use data, metrics, and business insights to identify opportunities, prioritize work, and improve operational effectiveness.
  • Contribute to the future direction of the organization by strengthening capabilities, improving the employee experience, and supporting strategic initiatives.

Requirements:
  • Demonstrated effective leadership skills.
  • Demonstrated experience providing customer-driven solutions, support or service.
  • Strong organizational, analytical, written, and verbal communication skills.
  • Strong interpersonal skills; ability to work well with cross-functional project teams.
  • Demonstrated experience with escheat process or accounts receivable guidelines and state laws.
  • Solid knowledge and understanding of accounting concepts.
  • Solid understanding of the cash flows of the organization.
  • Solid understanding of risk mitigation of fraud in Accounts Receivable.
  • Travel - Up to 10%.

Additional Information
  • To ensure a strong start, all employees participate in our New Employee Orientation during their first week. This experience is held in person at our Madison, WI Headquarters or one of our AmFam core locations to help you connect with our mission, meet key team members and build relationships that support your growth. At times, sessions may be delivered virtually based on scheduling and availability.
  • Offer to selected candidate will be made contingent on the results of applicable background checks
  • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
  • Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-DB1

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