Director Credit Collections Jobs in Madison, WI (NOW HIRING)

Company Overview:

Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have 6,000 associates with locations in North America, Europe, and Asia.  Our custom window treatments are available under the Bali, Graber, SunSetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms, and showcased in large commercial buildings.

Our company has made significant investments to become a leader in product innovation.  As North America’s premier window covering company, we’re committed to creating a “Best Experience” for our consumers, channel partners and associates.  We are bringing new innovations to the market at an accelerated pace and have a variety of offerings to consumers who want to improve their home décor.  

Position Overview:

Springs Window Fashions is looking for a customer service focused team player for a Credit Specialist to join the Credit & Collections team.  This well-established group has a great reputation for a positive and fun culture, stability and providing their employees with the right resources to get the job done. 

We’re seeking an experienced professional with strong communication skills, excellent follow up and attention to detail to join a growing organization and team. 

Job Purpose:

This role is responsible for analyzing the paying habits of customers who are delinquent in payment of invoices and collect charge-backs.

Job Duties:

• Review customer accounts and prioritize collection efforts to reduce past-due receivables and improve cash flow.
• Contact customers regarding outstanding invoices and negotiate payment solutions when necessary.
• Investigate, collect, and resolve customer chargebacks and deduction disputes.
• Perform financial and credit risk analyses to establish, review, and monitor customer creditworthiness and exposure.
• Evaluate customer financial information, payment history, and credit reports to recommend credit limits and risk mitigation strategies.
• Collaborate with Sales, Customer Service, Finance, and customers to communicate account status and resolve payment issues.
• Monitor customer portfolios and identify emerging credit risks, escalating concerns as appropriate.
• Maintain accurate customer account records, including collection activities, credit reviews, and customer communications.
• Update credit and collection information in company systems following each customer interaction.
• Review and resolve credit-held orders daily to support timely order processing and customer satisfaction.
• Communicate with credit agencies, financial institutions, and trade references to obtain and verify credit-related information.
• Support the development and maintenance of customer credit ratings and credit limit recommendations.
• Provide backup support for team members and assist with special projects and process improvement initiatives as needed.
• Ensure compliance with company credit policies and approval authority guidelines.

Education and Experience

• Associate’s degree in finance, accounting, or business; Four-year degree preferred
• 1+ year of relevant analytical work experience in an accounting or finance position

Knowledge, Skills and Abilities

• Proficient in Microsoft Office applications, particularly Excel and Word.
• Excellent negotiation, communication, and decision-making skills, including the ability to navigate difficult credit and collection conversations professionally.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Detail-oriented with a high degree of accuracy and accountability.
• Strong analytical and problem-solving skills.
• Ability to interpret and assess complex financial statements, credit reports, and customer payment trends.
• Knowledge of credit and collections principles, risk assessment, and account management.
• Experience with ERP systems preferred.

How We Work to Deliver a Best Experience: Our Culture

• Our Core Value: We do the right thing, always
• Our Seven Cultural Behaviors
  • Empowerment - We trust our people.
  • Ownership - We take 100% responsibility for our roles actions, and results.
  • Leadership - We all lead by example and talk direct with respect (DWR).
  • One Team - We are One Springs Team.
  • Customer First - We consider our customers' needs before every decision.
  • Continuous Innovation - We are constantly learning, innovating, and improving.
  • Speed - We define priorities and operate with a sense of urgency and agility.