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Collections Account Manager Jobs in Quebec (NOW HIRING)

Hawai'i Association Of Independent Schools

$120 - $180/hr

Direct the daily operations of the Business Office,including tuition billing and collections, accounts payable, accountsreceivable, payroll coordination, purchasing, cash management ...

Fuze HR Solutions Inc.

CA$30/hr

Candidates with experience in accounts receivable, B2B collections or accounting are highly encouraged to apply. Key Responsibilities * Manage a portfolio of approximately 50 to 70 customer accounts ...

New

Fed Finance

Accounting Technician

Laval, QC · On-site

CA$55K - CA$65K/yr

Your main responsibilities will include: - Managing the entire accounting cycle - Handling accounts receivable and accounts payable, including invoicing, collections, payments, and balance tracking ...

CTS Foods Brokers Inc

CA$55K - CA$60K/yr

... managing customer invoices, following up on payments and collections, maintaining organized ... new customer accounts - Check credit references - Answer customer service questions - Unblock ...

Mcgill

Collection Administrator

Sherbrooke, QC · On-site

Reporting to the Manager IT Reports & Collections, Student Accounts Office, the incumbent is responsible for providing accounting services to support the recording and internal and/or external ...

Mcgill

Collection Administrator

Sherbrooke, QC · On-site

Reporting to the Manager IT Reports & Collections, Student Accounts Office, the incumbent is responsible for providing accounting services to support the recording and internal and/or external ...

Medfar

Invoicing Support Specialist

Montreal, QC · On-site +1

... billing, accounts receivable, or collections; * Experience with a billing/collections automation platform (e.g., Invoiced) -- an asset; * Experience with Salesforce or another CRM -- an asset;

PwC

Billing Administrator (Bilingual FR/EN)

Montreal, QC · On-site

CA$45K - CA$76K/yr

Confidence to engage partners in billing, A/R management and collections activities * Demonstrates ability to work in a multi-tasked, fast-paced and changing matrixed environment independently, and ...

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All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Quebec

Collections Account Manager information

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What are popular job titles related to Collections Account Manager jobs in Quebec?

For Collections Account Manager jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Collections Account Manager jobs in Quebec look for?

The top searched job categories for Collections Account Manager jobs in Quebec are:

What cities in Quebec are hiring for Collections Account Manager jobs?

Cities in Quebec with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Quebec as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Analyste des comptes clients // Accounts Receivable Analyst

SharkNinja

Montreal, QC • On-site

Full-time

Posted 29 days ago

SharkNinja rating

8.2

Company rating: 8.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

47th of 160 rated electronics manufacturers

Job description

Apercu du poste

Relevant du gestionnaire des comptes clients et du credit, l'analyste des comptes clients fera partie integrante de l'equipe des finances (back-office). La personne titulaire du poste sera responsable du lancement du processus d'evaluation du credit, du recouvrement des comptes, de la gestion des litiges et des reclamations, ainsi que des rapprochements de comptes.

Responsabilites

  • Effectuer le suivi des recouvrements et assurer l'integrite du portefeuille des comptes clients.
  • Identifier et resoudre les litiges lies aux paiements ainsi que les ecarts de facon rapide et efficace.
  • Gerer un volume eleve de retrofacturations (chargebacks) et de deductions effectuees par les clients.
  • Analyser les processus existants et proposer des ameliorations aux systemes et aux methodes de travail, avec un fort accent sur l'excellence operationnelle.
  • Collaborer avec les equipes internes (Ventes et Operations) afin de valider les deductions.
  • Participer a l'integration (onboarding) des nouveaux clients.

Competences et aptitudes

  • Capacite a etablir les priorites et a gerer un volume de travail eleve.
  • Excellente maitrise de la suite Microsoft Office, particulierement Excel (RECHERCHEV/XLOOKUP, formules, fonctions d'IA, etc.).
  • Excellentes aptitudes en communication et en negociation.
  • Bonne connaissance du processus Order-to-Cash (O2C).
  • Connaissance des expeditions liees aux plateformes de medias sociaux (Social Media Shipments).
  • Excellentes aptitudes en organisation, avec la capacite de gerer plusieurs dossiers simultanement et de respecter les echeances.
  • Capacite a recueillir et analyser des donnees, a compiler des informations pertinentes et a preparer des rapports.
  • Aptitude a developper et maintenir des relations de travail durables avec les autres services et les principaux partenaires d'affaires.
  • Souci constant d'offrir un service a la clientele de grande qualite.
  • Excellentes capacites d'analyse, grand souci du detail et orientation vers les resultats.
  • Autonomie dans le travail, tout en etant a l'aise dans un environnement collaboratif.

Formation et experience

  • Diplome d'etudes collegiales (DEC) ou diplome d'etudes professionnelles (DEP) en comptabilite ou en finance.
  • Experience aupres de grands detaillants, un atout.
  • Minimum de deux (2) annees d'experience dans un poste similaire.

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Position Overview:

The Accounts Receivable Analyst will report to the AR/Credit Manager and be an integral part of the back-office Finance team with responsibilities covering the initiation of the credit review process, collections, dispute & claim management, and account reconciliations.

Duties and Responsibilities:

  • Follow up on collections & maintain the integrity of the accounts receivable base.
  • Identify and resolve payment disputes and resolve discrepancies in a timely manner.
  • Manage a high volume of customer chargebacks and deductions.
  • Analyze and identify system and process improvements with a pronounced emphasis on operational excellence.
  • Interact with internal departments (Sales and Operations) during the process of validating deductions.
  • Onboarding new customers.

Attributes and Skills:

  • Ability to prioritize and manage large volume workload.
  • Strong computer skills with Microsoft software (V-lookups, Formulas, AI,etc.)
  • Strong communication and negotiation skills.
  • Knowledge of Order to Cash Process
  • Understanding of Social Media Shipments
  • Strong organizational skills-able to multi-task and meet deadlines.
  • Ability to gather and analyze data, compile important & pertinent information, and prepare reports.
  • Able to build and maintain lasting relationships with other departments & key business partners.
  • Focus on providing excellence in customer service.
  • Strong analytical skills, detail & results oriented.
  • Autonomous worker but also excels in a team environment.

Education and Experience:

  • DEC or DEP in Accounting or Finance.
  • Experience in dealing with major retailers a plus.
  • Minimum 2 years' experience in a similar role.

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