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Collection Jobs in Phoenix, AZ (NOW HIRING)

Liberty

Wastewater Collection Operator III

Gold Canyon, AZ

$20.25 - $27.75/hr

Conducts daily inspections of wastewater collection infrastructure, lift stations, aquifer recharge facilities and related equipment; takes and records various equipment and processes readings ...

BancForce

Be Seen First

B2B Credit and Collections Specialist

Phoenix, AZ · On-site

$24 - $28.84/hr

Maintain collection goals, including reducing portfolio delinquency to targeted levels. * Accurately document customer communications and account activity within the ERP system. * Communicate ...

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All JobsCollection JobsCollection Jobs in Phoenix, AZ

Collection information

See Phoenix, AZ salary details

$10

$19

$30

How much do collection jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for collection in Phoenix, AZ is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $22.93 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the highest paying collection job?

The highest paying collection jobs are typically senior or managerial roles such as Collections Manager or Debt Recovery Director, which can earn six-figure salaries. These positions often require extensive experience, strong negotiation skills, and knowledge of industry regulations, with compensation influenced by the size of the organization and geographic location.

What jobs pay 4000 a week without a degree?

In collection roles, high earnings of $4,000 or more per week are uncommon without specialized skills or experience. Typically, such income levels are associated with sales positions, real estate, or entrepreneurial ventures that rely on commissions, rather than traditional collection jobs which usually pay hourly or salary-based wages. Achieving this income often requires extensive experience, a strong network, or performance-based incentives.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists typically communicate with debtors via phone, email, or written correspondence, and may use collection software or tools to track accounts. The role often requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What jobs pay 700 a day?

In the collection field, high-paying roles such as senior debt collectors or specialized recovery agents can earn around $700 per day, especially with experience and performance bonuses. These positions often require strong negotiation skills, industry knowledge, and sometimes certification, and may involve working in high-pressure environments or with large accounts.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Phoenix, AZ? The most popular types of Collection jobs in Phoenix, AZ are:
What are popular job titles related to Collection jobs in Phoenix, AZ? For Collection jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Phoenix, AZ look for? The top searched job categories for Collection jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Collection jobs? Cities near Phoenix, AZ with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Phoenix, AZ as of July 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Temporary. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $41,377 per year, or $19.9 per hour.
Accounts Receivable and Collections Specialist

Accounts Receivable and Collections Specialist

RWC Group

Phoenix, AZ

$20 - $22/hr

Full-time

Re-posted 7 days ago

Job description

POSITION OVERVIEW

The Accounts Receivable and Collections Specialist I is charged with ensuring customer accounts have been properly billed, facilitating timely collections, providing superior customer service, and promoting continuous improvements to the end-to-end billing and collections process. In addition to collecting on their individual portfolios, the Accounts Receivable and Collections Specialist I will work within a team consisting of three other team members who collaborate and have shared responsibilities, working together to achieve the common goals of the department. 

 

DUTIES & RESPONSIBILITIES

  • Ensure timely collection of open receivables by executing proper account management and utilizing various aging reports.
  • Maintain strong, positive customer relationships and enhance/protect sales and profitability.
  • Assist the Credit and Collections team with daily activities such as responding to customer inquiries, providing invoice and statement copies as requested, setting up new customer accounts, managing customer’s exemption certificates and other tasks as needed.
  • Resolve billing, payment and dispute issues as they arise. Recommend advanced collection steps up to and including account closure for troubled accounts timely to minimize risk of loss.
  • Provide daily support to our internal operations team through email, phone and in-person communications. Answer questions and assist with trouble shooting as needed.
  • Review internal accounts receivable schedules for open items and communicate actions needed to internal operations team members. 
  • Participate in monthly reviews with leadership to discuss delinquent accounts and needed actions.
  • Update existing policies and procedures as we enhance our processes with best practices and enhanced reports/activities for increased effectiveness and efficiencies. 
  • Ensure we exceed our internal and external customers’ expectations by providing superior customer service.
  • Other responsibilities as assigned.

KNOWLEDGE REQUIREMENTS AND QUALIFICATIONS

  • High school diploma or GED with at least two years of relevant collections experience.
  • Positive attitude with a focus on taking care of our customers.
  • Self-motivated individual contributor who is also a team player.
  • Independent thinker with a strong sense of accountability for self and team.
  • Strong organizational skills with great attention to detail.
  • Natural problem solver with a self-starter mind set.
  • Eagerness to improve processes and procedures.
  • Proficient with Microsoft Office Applications, specifically Excel, Word and Outlook.
  • Strong oral and written communication skills.
  • Ability to multi-task in a fast-paced environment.
  • Proven ability to meet deadlines and follow-up on pending issues.

 

OTHER RELEVANT INFORMATION ABOUT THIS ROLE

 

  • We are located at 75th Avenue, just south of the I-10
  • This is an in person / on site role. We are not offering remote work at this time
  • This is a full-time, hourly position paying $20-$22 per hour, DOE
  • This role is eligible for a performance based collection incentive paid monthly. The specific range will be determined based upon the complexity of the receivable portfolio assigned. The expected equivalent for this incentive is an additional $2-$8 per hour