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Collection Jobs in Phoenix, AZ (NOW HIRING)

Credit & Collections Specialist

Scottsdale, AZ · On-site

$22 - $29.25/hr

Coordinate collection strategy and customer communication with field personnel. Continuously seek to improve payment processing solutions for varying customer payment types, including ACH and ...

Showing results 21-40

Collection information

See Phoenix, AZ salary details

$9

$18

$28

How much do collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collection in Phoenix, AZ is $18.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $21.78 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
What are the most commonly searched types of Collection jobs in Phoenix, AZ? The most popular types of Collection jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Collection jobs? Cities near Phoenix, AZ with the most Collection job openings:
Infographic showing various Collection job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,329 per year, or $18.9 per hour.

$59K - $78K/yr

Full-time

Posted 19 days ago


Job description

Definition Under general supervision of the Wastewater Supervisor, performs a variety of wastewater collection related activities including operation of a septic pumper truck to support the septic system maintenance program. Operates heavy vacuum truck, as well as other CDL vehicles, to perform wastewater collection system maintenance including sewer line cleaning. Maintains Community sewage lift stations.

This job class is treated as FLSA Non-Exempt and is considered DRIVING, subject to working on call and weekend hours. Essential Functions:(Essential functions may vary among positions, but may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.) Examples of Tasks 1

Operates septic tank pumper truck, driving from site to site, and to the waste water/septic dumping station. Locates septic tank and dry well at various residences or other locations and assist with uncovering the access ports, if necessary. Operates vacuum pump on the truck, draining the septic tank at the site, and uses appropriate precautions to transport sewage to the appropriate dump site.

2. Utilizes computerized work order system to determine tanks to be serviced each day. Closes out work orders in the computer when complete.

3. Responds to emergency calls to resolve customer septic tank issues, including after-hours response. May also be called upon to support other Department functions in emergency situations.

4. Performs routine daily checks and maintenance on Community lift stations ranging in size from simple duplex pump station serving a single subdivision to a 4 MGD station conveying all sanitary sewer from the Community to the treatment facility. Reports potential issues to Supervisor.

5. Operates a motor vehicle or equipment such as but not limited to: combination truck & trailer, dump truck carrying backhoe, etc., requiring a valid Arizona Class B CDL to service and maintain the Community's wastewater system. 6

Assists in the installation of new septic systems for Community residents. Drives a ten wheeled dump truck to deliver aggregate materials to water distribution crews and to septic system installation sites. These duties also include transport of reject materials from the excavation sites to the proper disposal sites.

7. Operates a large vacuum/high velocity sewer cleaning truck to maintain the sewer related infrastructure and hydro excavate areas which are too sensitive and/or space limited to excavate by other mechanical means (backhoe). 8.

Inspects vehicles before use and each afternoon at the completion of the day's assignments, by conducting a "walk around" check. Reports repairs and/or maintenance needs to Supervisor, or to the Fleet Department. Completes required reports, data entry, and other documents (such as pumping log, requisitions, etc.) 9

Assists Supervisor in developing parts and materials lists for all work. Keeps inventory of parts and supplies for septic pumper truck and heavy vacuum truck. 10.

Performs other job-related duties and special assignments to maintain and enhance program and agency operation. Knowledge, Skills, Abilities and Other Characteristics: Knowledge of septic system installation and repair procedures and practices, including equipment and materials used. Knowledge of safety hazards, procedures and equipment used when working on or near underground utility lines.

Knowledgeofgeneralproceduresandstandardsfollowedinoperationofasepticpumping truck. Knowledge of current OSHA rules and regulations. Knowledge ofwastewatercollection systems, lift stations and other wastewater conveyance systems.

Knowledgeofroutine equipmentpreventivemaintenanceproceduresforthe wastewater industry. Knowledgeof pumps and pumping systems. Knowledge of confined space entry and the methods used to complete tasks involving these areas.

Knowledge of proper handling procedures and hazards associated with working with chemicals, acids, and other hazardous materials. Skillinsafelyoperatingavarietyofequipment,suchas(butnotlimitedto)truck,flatbed truck and small cranes and lifting devices. Skillinoperatinghandtools,suchas(butnotlimitedto)shovels,crowbar,hammer,chisels, 16-in paddlewith8-foothandle,rubberwheeleddolly,etc.

Skillinestablishingandmaintainingeffectiveworkingrelationshipswithcustomersandother staff. Abilitytoworkinweather-exposedsituationandinconfined spaces. Abilitytoworkwith rawsewageand chemicals.

Ability to pick up and move objects weighing up to 75 pounds for a distance up to 50 feet. Abilitytoworksafelydoingphysicallaboraroundseptic systems. Abilitytofolloworalorwritten instructions.

Ability to properly use face masks (shields), rubber gauntlet gloves, and properly handle chemicals required for the job. Ability to utilize high pressure water/vacuum excavation equipment. Ability to lift, stand, bend, stoop and carry objects, including but not limited to chemicals, mechanical and hand tools, materials and equipment, and to otherwise physically perform and complete septic tank pumper truck driver tasks.

Abilitytoprovideeducationalmaterialstocustomers. Abilitytoworkfromaschedule and to be on-call in order torespondtoemergency service/repaircallsat anytimeandunderavariety of weatherconditions. Minimum Qualifications Education & Experience: Graduation from high school or GED and at least two (2) years of full-time work experience with wastewater collectionand/orsepticsystems.At least one year of experience operating heavy vacuum truck, high velocity sewer cleaning equipment, or septic pumper truck

Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered. Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill. Special Requirements Must possess and maintain a valid Arizona Class B Commercial Driver's License (CDL).

Class A CDL preferred. ADEQ or ITCA Grade I Wastewater Collection Certification preferred. Ability to work non-standard, flexible shifts and respond to after hours on-call emergencies.

Ability to work safely near automobile traffic, underground utility lines, and with exposure to excavations and trenches. Ability to work in confined spaces, under heavy physical exertion, and various weather conditions. Prior to hire as an employee, applicants will be subject to drug and alcohol testing.

Will be required to pass a pre-employment background/fingerprint check. "SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate. In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission)

Documents may be submitted by one of the following methods: 1) attach to application 2) fax (480) 362-5860 3) mail or hand deliver to Human Resources. Documentation must be received by position closing date. The IHS/BIA Form-4432 is not accepted.

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.