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Collection Jobs in Philadelphia, PA (NOW HIRING)

RetailData

Data Collection Representative

Wayne, PA · On-site

Willingness to work in cold temperatures associated with grocery store refrigerator and freezer cases as some projects require collection of items in these store aisles. Equal Employment Opportunity ...

RESILIV

Field Data Collection Driver

Hamilton, NJ · On-site

We're seeking a reliable, safety-conscious, and tech-savvy Field Data Collection Driver to support a high-precision mapping initiative for our client's digital mapping project . In this role, you ...

RESILIV

Field Data Collection Driver

Hamilton, NJ · On-site

We're seeking a reliable, safety-conscious, and tech-savvy Field Data Collection Driver to support a high-precision mapping initiative for our client's digital mapping project . In this role, you ...

RESILIV

Field Data Collection Driver

Hamilton, NJ · On-site

We're seeking a reliable, safety-conscious, and tech-savvy Field Data Collection Driver to support a high-precision mapping initiative for our client's digital mapping project . In this role, you ...

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All JobsCollection JobsCollection Jobs in Philadelphia, PA

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How much do collection jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for collection in Philadelphia, PA is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are the most commonly searched types of Collection jobs in Philadelphia, PA?

The most popular types of Collection jobs in Philadelphia, PA are:

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For Collection jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Philadelphia, PA look for?

The top searched job categories for Collection jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Collection jobs?

Cities near Philadelphia, PA with the most Collection job openings:

Collection jobs near you
Infographic showing various Collection job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,051 per year, or $20.2 per hour.

Patient Collection Specialist

Vital Care Infusion Services

Philadelphia, PA • On-site, Remote

$18.92 - $23.46/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Recognized as a "Best Place to Work Modern Healthcare" - Join a team where people come first. At Vital Care, we are committed to creating an inclusive, growth-focused environment where every voice matters.
Vital Care (www.vitalcare.com) is the premier pharmacy franchise business with franchises serving a wide range of patients, including those with chronic and acute conditions. Since 1986, our passion has been improving the lives of patients and healthcare professionals through locally-owned franchise locations across the United States. We have over 100 franchised Infusion pharmacies and clinics in 35 states, focusing on the underserved and secondary markets. We know infusion services, and we guide owners along the path of launch, growth, and successful business operations.
What we offer:
  • Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
  • Paid time off, personal days, and company-paid holidays.
  • Paid Paternal Leave.
  • Volunteerism Days off.
  • Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
  • 401(k) matching and tuition reimbursement.
  • Employee assistance programs include mental health, financial and legal.
  • Rewards programs offered by our medical carrier.
  • Professional development and growth opportunities.
  • Employee Referral Program.

Job Summary:
Perform functions to work on behalf of our franchise partners to collect outstanding patient accounts receivable. The goal is to ensure optimum productivity and recovery of dollars due while demonstrating effective cooperation and communication with patients, franchisees, peers, and leadership.
Duties/Responsibilities:
  • Research accounts as needed to determine the correct self-pay balance(s).
  • Review benefits verification forms and applicable admission agreements to determine patient financial responsibilities.
  • Work with locations to obtain additional information, such as phone numbers, address corrections, and patient identifiers.
  • Review monthly patient statement reports to identify follow-up priorities.
  • Process patient payments and set up payment arrangements within established parameters.
  • Identify accounts for recommendations of write-offs and/or further options to collect.
  • Must maintain an up-to-date understanding of payment options, including payment plans, recurring credit card payments, or checking account auto-draft processes.
  • Assist patients with enrollment in patient assistance programs and applicable foundation support.
  • Reviews and works on patient unpaid balances daily, using financial reports and all available company-approved resources to collect accounts receivables efficiently and accurately.
  • Responsible for clear financial communication with patients, caregivers, franchisees, and all team members.
  • Answer questions and correspondence about patient account balances, self-pay collections, follow-up, payment plans, financial hardship, and related activities.
  • Identify and escalate problem accounts to leadership for review and resolution.
  • Work with Collect Plus and designated teams who administer patient statements to monitor communication, statement accuracy, and quality of this function.
  • Educate patients about their out-of-pocket expenses and provide transparency for patient participation in the financial component of their therapy.
  • Audit financial hardship agreements adhering to applicable policies and procedures.
  • Research and add patient assistance programs, as needed, to maintain PAP reference material. Identify program changes, processor updates, and new-to-market drugs for team use.
  • Perform other related duties as assigned.

Required Skills/Abilities:
  • Ability to resolve financial issues that require research and attention to detail.
  • Excellent communication skills: listening, speaking, understanding, and writing English while influencing patients, caregivers, and payer representatives, answering questions, and advancing reimbursement and collection efforts.
  • Proven understanding of processes, systems, and techniques to ensure successful collection working with patients and/or franchise partners.
  • Proven ability to identify gaps and problems from documentation review, determine lasting solutions, make effective decisions, and take necessary corrective action.
  • Proven knowledge and skill in utilizing the MS Office suite of software and pharmacy applications.
  • Maintain strict confidentiality and HIPAA compliance.

Education and Experience:
  • A high school diploma or equivalent is required.
  • Previous self-pay collections experience, preferably in an infusion or other medical setting.

Physical Requirements:
  • Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
  • Keyboarding: Frequent use of a keyboard for typing and data entry.
  • Reaching: Occasionally reaching for items such as files, documents, or office supplies.
  • Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork
  • Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.

Be part of an organization that invests in you! We are reviewing applications for this role and will contact qualified candidates for interviews.
Vital Care Infusion Services is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other basis protected by applicable federal, state, or local law.
Vital Care is a U.S.-based employer and hires only individuals who are authorized to work in the United States and who perform their work from within the United States. Applicants and employees must accurately disclose their current work location and work authorization status during the application and hiring process. Any material misrepresentation or omission regarding identity, location, work authorization, qualifications, or other employment-related information may result in withdrawal of a job offer, immediate termination of employment, and pursuit of any remedies available under applicable law.
Vital Care Infusion Services participates in E-Verify.
This position is full-time and remote. The salary range for this position is $18.92-$23.46/hr.

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