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Collection Jobs in Houston, TX (NOW HIRING)

Connect Staffing

Collections Coordinator

Tomball, TX · On-site

$18 - $25/hr

Conduct high-volume outbound collection calls and follow-up communications * Negotiate payment arrangements and settlement agreements * Monitor payment plans and ensure timely follow-up * Maintain ...

IQVIA

Manager, Claims Audit, Collections

Houston, TX · Hybrid

You will oversee a team of Collection Representatives, drive revenue cycle performance, and play a critical role in optimizing billing and collections processes within a growing value-based care ...

IQVIA

Manager, Claims Audit, Collections

Houston, TX · Hybrid

You will oversee a team of Collection Representatives, drive revenue cycle performance, and play a critical role in optimizing billing and collections processes within a growing value-based care ...

SlingShot Connections

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Call Center Collection Agent | Remote - Texas Only

Houston, TX · Remote

$14/hr

Candidates must have direct, full-cycle collections experience and be comfortable handling high-volume outbound collection calls, negotiating payments, resolving delinquent accounts, and maintaining ...

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Collection information

See Houston, TX salary details

$9

$19

$28

How much do collection jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for collection in Houston, TX is $19.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are the most commonly searched types of Collection jobs in Houston, TX?

The most popular types of Collection jobs in Houston, TX are:

What are popular job titles related to Collection jobs in Houston, TX?

For Collection jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Houston, TX look for?

The top searched job categories for Collection jobs in Houston, TX are:

What cities near Houston, TX are hiring for Collection jobs?

Cities near Houston, TX with the most Collection job openings:

Collection jobs near you
Infographic showing various Collection job openings in Houston, TX as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $39,796 per year, or $19.1 per hour.

Collection Specialist

Cornerstone Capital Bank

Houston, TX • On-site

$22 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 15 days ago

Job description

***The Hourly rate will be $22-27/hr + bonus based off experience***
The Collection Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at CHL and ensuring customers are educated regarding all hardship assistance options offered.
Key Responsibilities:
  • Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past-due
  • Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies
  • Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate
  • Manage inbound and outbound calling queues via automated calling system
  • Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
  • Perform other job-duty related issues as assigned

Qualifications:
  • High School Diploma, GED, or equivalent experience
  • Minimum 2 years of experience in mortgage servicing
  • Minimum 2 years of experience in a Collections environment
  • Bi-lingual skills a plus
  • Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
  • Solid analytical skills with the ability to exercise prudent judgment
  • Exceptional organization and time management a must
  • Comfortable being a team player
  • Strong interpersonal skills in addition to verbal/written communication
  • Ability to work through stressful situations professionally and respectfully
  • Attention to detail

Who we are...
Cornerstone Capital Bank is the product of a recent merger between Cornerstone Home Lending and Roscoe State Bank. Cornerstone Capital Bank holds more than $380 million in regulatory capital and greater than $1.5 billion in assets. We have created the highest initially capitalized new bank in Texas history and intend to leverage our leading national home lending platform to provide growth opportunities for the Bank!
Our mission is to use and improve on our God-given talents to make a difference to the lives of our team members, customers, shareholders, and the people who provide services to us. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. Cornerstone Capital Bank and its subsidiaries have been recognized by Workplace Dynamics as a "Top 100 Workplace" for 12 consecutive years. March 1, 2023, marked the beginning of Cornerstone's 35th year in the residential lending business, so we have successfully navigated our company through many industry cycles and changes in regulations.
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.
Where you come in:
We're a great company with great people, and we're looking for a Collections Specialist who will bring enthusiasm, attention to detail, and a servant heart to our team of top-tier banking and home lending professionals. This professional will work in a tight-knit, goal and growth-oriented team.
What to do next:
If Cornerstone Capital Bank sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning Compliance team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable team member. As many of our team members can tell you, there's something special about working at Cornerstone. It really feels like home.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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