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Collection Jobs in Houston, TX (NOW HIRING)

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How much do collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collection in Houston, TX is $19.13, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.02 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Houston, TX? The most popular types of Collection jobs in Houston, TX are:
What are popular job titles related to Collection jobs in Houston, TX? For Collection jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Houston, TX look for? The top searched job categories for Collection jobs in Houston, TX are:
What cities near Houston, TX are hiring for Collection jobs? Cities near Houston, TX with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Houston, TX as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,796 per year, or $19.1 per hour.

Credit & Collections Specialist

Janel Group LLC

Houston, TX • On-site

$55K - $65K/yr

Full-time

Re-posted 29 days ago

Job description

Credit & Collections Specialist
Reports to: Accounts Receivable (AR) Manager
Department: Finance / Accounting
Position Summary
The Credit & Collections Specialist manages customer credit exposure and ensures timely collection of receivables, with a strong focus on duty collections related to customs entries and international freight. The role requires effective phone communication, professional email follow-ups, and the ability to resolve billing issues in a fast-paced logistics environment.
Key Responsibilities
Credit & Risk Management
  • Review customer credit applications and trade references.
  • Recommend credit limits and terms per company policy.
  • Monitor credit exposure, especially high-duty accounts.

Collections
  • Conduct daily phone and email outreach for past-due invoices, duty charges, and outstanding balances.
  • Prioritize duty collections to ensure timely recovery of customs-related charges.
  • Document all collection activity and coordinate with the AR Manager on delinquent accounts.
  • Work with customs brokerage to verify duty amounts and billing accuracy.
  • Ensure customers understand duty obligations and follow up on unpaid duty invoices.
  • Collaborate with internal teams to resolve billing discrepancies and provide required documentation.
  • Prepare weekly aging reports and duty-specific summaries.
  • Ensure compliance with credit policies, SOX controls, and industry regulations.

Required Skills & Qualifications
  • 2-4 years of credit, collections, or AR experience; logistics or customs brokerage preferred.
  • Strong phone communication and negotiation skills.
  • Excellent written communication for email follow-ups.
  • Experience with duty collections or customs billing preferred.
  • Proficiency with ERP/AR systems (e.g., NetSuite, CargoWise).
  • Strong organizational skills and ability to manage a high-volume account portfolio.

Preferred Qualifications
  • High-volume B2B collections experience.
  • Knowledge of customs entry processes and duty billing.
  • Familiarity with credit tools such as Dun & Bradstreet.
  • Strengths in communication, customer service, problem solving, and time management.

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