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Collection Jobs in Atlanta, GA (NOW HIRING)

Teachers Retirement System of Georgia

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Collections Analyst

Atlanta, GA · On-site

$55K - $62K/yr

Record all collection calls, status of collection efforts and archive all related documentation to member accounts. * Send payment acknowledgement letters, outlining payment(s) received, outstanding ...

Liberis

Collections Team Leader

Atlanta, GA · On-site

The role As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of ...

Liberis

Collections Team Leader

Atlanta, GA

The role As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of ...

Carmax

Bilingual Representative II, Collection

Atlanta, GA · On-site

$18.50 - $25.90/hr

As a representative II on our bi-lingual collection team, you will help resolve customer questions/issues, influence and educate customers on their account and work with other teams to ensure the ...

Georgia

Collections Analyst

Atlanta, GA · On-site

$50K - $60K/yr

Record all collection calls, status of collection efforts and archive all related documentation to member accounts. Send payment acknowledgement letters, outlining payment(s) received, outstanding ...

Toi Toi USA LLC

Collection Specialist

Alpharetta, GA

$25 - $28/hr

Job Summary The Collections Specialist is responsible for ensuring that the company receives all necessary payments from debtors. Their duties include monitoring accounts receivable statements to ...

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All JobsCollection JobsCollection Jobs in Atlanta, GA

Collection information

See Atlanta, GA salary details

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$29

How much do collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collection in Atlanta, GA is $19.65, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $22.64 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Atlanta, GA? The most popular types of Collection jobs in Atlanta, GA are:
What are popular job titles related to Collection jobs in Atlanta, GA? For Collection jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Atlanta, GA look for? The top searched job categories for Collection jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Collection jobs? Cities near Atlanta, GA with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $40,880 per year, or $19.7 per hour.

Collection Specialist (Customer Relations)

Genuine Parts Company

Duluth, GA • On-site

Full-time

Re-posted 11 days ago

Genuine Parts Company rating

7.0

Company rating: 7.0 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

236th of 412 rated retail wholesalers

Job description

The Customer Relations Specialist - Accounts Receivable is responsible for managing a portfolio of customer accounts with past-due balances and supporting collection-related inquiries. This role initiates outbound collection efforts, responds to inbound customer communications, and collaborates cross-functionally to resolve billing disputes and payment issues.
The position directly contributes to reducing aged receivables, improving cash flow, and maintaining positive customer relationships while adhering to company credit and collection policies. The Specialist is expected to meet established performance metrics related to call activity, account resolution, and aging targets.
Responsibilities
Account Management & Collections
  • Make outbound collection calls to customers based on assigned account portfolio .
  • Determine root causes of past-due balances and negotiate appropriate payment arrangements in accordance with established collection policies .
  • Maintain accurate and timely documentation of all customer communications within the system of record.
  • Monitor aging reports and prioritize accounts to achieve departmental collection targets.
  • Identify uncollectible accounts and coordinate transfer to Legal for further action .
  • Identify accounts that may qualify for year-end bad debt write-off consideration .

Customer Service & Inquiry Resolution
  • Respond to inbound customer calls and emails regarding past-due accounts .
  • Provide invoice copies, account statements, and payment details as requested .
  • Support overall Solutions Center call volume while delivering professional and timely customer service .
  • Initiate and respond to ServiceNow tickets for detailed or escalated customer requests .
  • Partner with Sales, Customer Service, Credit, and Operations teams to resolve disputes and payment discrepancies.
  • Escalate complex account issues to leadership or Legal as appropriate.
  • Communicate account trends or recurring issues that may impact credit risk or customer satisfaction.

Compliance & Controls
  • Ensure adherence to company credit policies and internal control procedures.
  • Maintain audit-ready documentation of collection activity.
  • Handle sensitive financial information with integrity and confidentiality.

Performance Expectations
  • Meet or exceed monthly collection activity and resolution targets.
  • Maintain assigned portfolio aging metrics within defined thresholds.
  • Demonstrate consistent follow-up and timely account resolution.
  • Perform other duties as assigned to support departmental and organizational objectives.

Qualifications
Required Experience
  • Minimum of 2+ years of experience in a collections or accounts receivable environment .
  • High School diploma or equivalent required .

Technical Skills
  • Strong working knowledge of PeopleSoft .
  • Proficiency in Microsoft Office applications, particularly Excel.
  • Experience with ticketing or workflow systems (e.g., ServiceNow) .
  • Ability to efficiently use 10-key and accounting systems.

Core Competencies
  • Excellent communication and relationship-building skills .
  • Strong conflict resolution and negotiation skills .
  • Customer-service focused mindset with the ability to maintain professionalism in challenging customer situations.
  • Ability to manage multiple tasks concurrently in a high-volume environment .
  • Strong organizational skills; results-driven and self-motivated with exceptional attention to detail.

Physical Demands / Working Environment
  • Position requires working on-site in the office four (4) days per week. The fifth workday may be performed remotely, subject to business needs and manager approval.
  • Prolonged sitting (7-8 hours daily) with frequent computer and 10-key use.
  • Occasional standing, walking, bending, and lifting of light objects up to 25 pounds.
  • Continuous close vision required for detailed financial data; adequate hearing for phone and virtual communication.
  • Requires sustained concentration, attention to detail, and ability to manage multiple deadlines.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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