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Collection Manager Jobs in Atlanta, GA (NOW HIRING)

Liberis

Collections Manager

Atlanta, GA · On-site

The role As a Collections Team Manager, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of ...

New

Liberis

Collections Manager

Atlanta, GA · On-site

The role As a Collections Team Manager, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of ...

New

Empower Brands

Collections Supervisor

Marietta, GA · On-site

The supervisor serves as the primary escalation point for collection disputes, coordinates cross-market coverage, and partners with the Manager of Collections & Liquidity Planning on KPI reporting ...

ATLANTICUS

Collections Agency Manager

Atlanta, GA

Consult and collaborate with collection agency partners to drive agency and agent performance ... Own and manage supplier scorecards and agency contracts * Actively participate in discussions ...

Empower Brands

Collections Supervisor

Marietta, GA · On-site

The supervisor serves as the primary escalation point for collection disputes, coordinates cross-market coverage, and partners with the Manager of Collections & Liquidity Planning on KPI reporting ...

Empower Brands

Collections Supervisor

Marietta, GA

The supervisor serves as the primary escalation point for collection disputes, coordinates cross-market coverage, and partners with the Manager of Collections & Liquidity Planning on KPI reporting ...

Brook Valley Management

Local Route Driver

Lilburn, GA · On-site

$22/hr

Collection Manager/Store Manager Job overview: Looking for motivated, results-oriented drivers that maintain a passion for excellence, strong work ethic and appreciate a structured, fast paced ...

Brook Valley Management

Local Route Driver

Marietta, GA · On-site

$20 - $22/hr

Collection Manager/Store Manager Job overview: Looking for motivated, results-oriented drivers that maintain a passion for excellence, strong work ethic and appreciate a structured, fast paced ...

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Collection Manager information

See Atlanta, GA salary details

$30.4K

$57.6K

$106.9K

How much do collection manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for collection manager in Atlanta, GA is $57,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $64,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Collection Managers, and how can they be effectively addressed?

Collection Managers often encounter challenges such as managing difficult conversations with delinquent clients, balancing collection goals with maintaining customer relationships, and ensuring compliance with relevant regulations. Effective strategies include ongoing training in negotiation and conflict resolution, utilizing data-driven tools to prioritize accounts, and fostering strong communication within the collections team. Staying current with industry best practices and legal requirements also helps Collection Managers navigate these challenges successfully.

What is the work of collection manager?

A collection manager oversees the acquisition, organization, preservation, and display of collections such as art, artifacts, or library materials. They develop policies, manage staff, and ensure proper documentation using cataloging systems, often requiring knowledge of conservation and relevant certifications.

What Does a Collection Manager Do?

A collection manager at a museum, library, or similar facility ensures the proper care of objects that are a part of the facility’s collections. In this career, your responsibilities include managing storage, working with the catalog, and helping to preserve, curate, archive, and catalog the items at the library or museum. Other duties may include helping to develop the policies associated with the disposal and acquiring of objects for the facility. Such policies outline how the facility plans to collect items, the types of objects that they have interest in, and how and why they may need to dispose of these items.

What are collection managers?

Collection managers are professionals responsible for overseeing and maintaining collections of valuable items, such as artwork, artifacts, documents, or specimens, in museums, libraries, galleries, or archives. Their duties typically involve cataloging, preserving, and ensuring the security and proper storage of collection items. They also coordinate acquisitions, loans, and exhibitions, and may supervise other staff or volunteers. Collection managers play a crucial role in protecting cultural, historical, or scientific assets for future generations.

What job makes $10,000 a month without a degree?

A Collection Manager typically does not earn $10,000 a month without a degree; this salary level is more common in high-paying roles such as sales executives, real estate brokers, or entrepreneurs. These positions often require strong skills, experience, and sometimes certifications but not necessarily a formal degree. High earnings in such roles depend on performance, industry, and location.

What is the highest paying collection job?

The highest paying collection jobs are typically senior roles such as Collections Director or Collections Manager in large organizations, with salaries often exceeding $80,000 annually. These positions require extensive experience, strong negotiation skills, and knowledge of credit laws and debt recovery strategies.

What are the key skills and qualifications needed to thrive as a Collection Manager, and why are they important?

To thrive as a Collection Manager, you need strong analytical skills, knowledge of credit and collections procedures, and typically a bachelor's degree in business, finance, or a related field. Familiarity with collection software, CRM systems, and relevant regulations such as the Fair Debt Collection Practices Act (FDCPA) is essential. Excellent negotiation, communication, and leadership abilities help you motivate teams and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining compliance, and fostering positive client relationships.
More about Collection Manager jobs
What are the most commonly searched types of Collection jobs in Atlanta, GA? The most popular types of Collection jobs in Atlanta, GA are:
What are popular job titles related to Collection Manager jobs in Atlanta, GA? For Collection Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Collection Manager jobs in Atlanta, GA look for? The top searched job categories for Collection Manager jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Collection Manager jobs? Cities near Atlanta, GA with the most Collection Manager job openings:
Collection Manager jobs near you
Infographic showing various Collection Manager job openings in Atlanta, GA as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $57,606 per year, or $27.7 per hour.

Collections Manager

Liberis

Atlanta, GA • On-site

Full-time

Posted 2 days ago

Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The team
We are the Collections Team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based across the UK, Sweden and the US, this role will join our Atlanta based team covering the entire US market. Now, we're looking for an experienced and enthusiastic Collections Team Manager to join us and take our team to the next level.
The role
As a Collections Team Manager, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
In addition to supporting customers, you'll play a key role in overseeing the collections process and leading a talented team, providing guidance, support, and strategic direction to the team, ensuring that all activities align with our commitment to treating customers fairly and effectively managing our receivables portfolio.
What you'll be doing
Team Leadership & Performance Management
  • Lead, motivate, and develop the Collections team to achieve operational objectives, customer outcomes, and individual performance targets.
  • Set clear goals and expectations, monitor performance against KPIs, and conduct regular one-to-one meetings to provide coaching, feedback, and development support.
  • Foster a high-performance culture focused on accountability, continuous improvement, customer fairness, and operational excellence.
  • Identify training and development needs within the team and implement coaching plans to improve performance and capability.

Quality Assurance & Compliance Oversight
  • Conduct regular quality control reviews of customer calls, account actions, correspondence, and case management activities to ensure compliance with internal policies, regulatory requirements, and company standards.
  • Monitor call quality, customer interactions, account notes, payment arrangements, forbearance decisions, and escalation handling to ensure consistency and accuracy.
  • Provide structured feedback and coaching based on quality assurance findings, identifying trends, risks, and improvement opportunities.
  • Ensure all customer communications and account actions are documented accurately and completed in accordance with Treating Customers Fairly principles and business procedures.
  • Maintain oversight of complaint handling, vulnerable customer processes, and regulatory compliance requirements.

Portfolio Management & Collections Strategy
  • Conduct daily monitoring of the receivables portfolio to identify underperforming, inactive, and high-risk customers.
  • Analyse customer behaviour, payment trends, and portfolio performance to identify opportunities to improve collections outcomes and reduce default risk.
  • Develop and implement proactive and reactive customer engagement strategies to maximise collections performance while maintaining positive customer relationships.
  • Ensure default account volumes remain within agreed budget tolerances through effective collections strategies and risk management practices.

Data Analysis & Reporting
  • Perform detailed statistical and root cause analysis to understand customer inactivity, payment performance, and collection effectiveness.
  • Generate, review, and present reports on collection rates, delinquency trends, default volumes, recoveries, team performance, quality assurance outcomes, and operational KPIs.
  • Use data-driven insights to identify process improvements, increase efficiencies, and support business decision-making.

Customer & Stakeholder Management
  • Engage directly with customers through telephone, email, and other communication channels to resolve complex cases and drive successful outcomes.
  • Act as the primary escalation point for complex customer situations, supporting team members and ensuring timely and effective resolution.
  • Build and maintain strong working relationships with internal stakeholders and external partners to support collections objectives.

Debt Recovery & Agency Management
  • Manage relationships with Debt Collection Agencies (DCAs), ensuring service levels, compliance requirements, and recovery KPIs are achieved.
  • Monitor post write-off recovery performance and take appropriate action to maximise recoveries and improve vendor performance.
  • Review agency reporting and performance metrics to identify opportunities for improved recoveries and customer outcomes.

Process Improvement & Operational Excellence
  • Continuously review collections processes, controls, and customer journeys to identify and implement improvements.
  • Drive initiatives that improve operational efficiency, customer experience, collections effectiveness, and risk management.
  • Support change projects, system enhancements, and new process implementations across the collections function.

Customer Fairness & Culture
  • Champion Liberis values and behaviours, ensuring customers are treated fairly and consistently at every stage of the collections journey.
  • Promote a customer-centric approach that balances commercial outcomes with positive customer experiences and regulatory expectations.
  • Lead by example, creating an inclusive, collaborative, and supportive team environment.

We think you'll need
  • Demonstrated experience within a collections environment, ideally within SME lending, financial services, or commercial finance.
  • Proven leadership experience with a track record of managing, coaching, and developing high-performing teams.
  • Strong understanding of collections operations, arrears management, recoveries, and customer engagement strategies.
  • Experience conducting quality assurance reviews, call monitoring, compliance assessments, and performance coaching.
  • Excellent analytical and problem-solving skills with the ability to interpret data and drive informed decisions.
  • Strong communication and stakeholder management skills, with the ability to influence at all levels.
  • High level of integrity, professionalism, and sound judgement in all decisions and actions.
  • Advanced proficiency in Microsoft Excel and experience using collections, CRM, and reporting systems.
  • Strong attention to detail with a focus on accuracy, risk management, and compliance.
  • Proven ability to identify process improvements and successfully implement operational enhancements.
  • Self-motivated, highly organised, and able to effectively prioritise workload in a fast-paced environment.
  • Passionate about delivering fair customer outcomes while achieving business objectives.

What happens next?
Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
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