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Collection Jobs in Michigan (NOW HIRING)

CROSSMARK1

Retail Data Collection Associate - PT

Adrian, MI · On-site

$13.75 - $15.75/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Marquette, MI · On-site

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Marquette, MI · On-site

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Marquette, MI · On-site

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

CROSSMARK1

Retail Data Collection Associate - PT

Marquette, MI · On-site

$14.75 - $17/hr

Equal Opportunity Employer As a retail data collection associate, you would be a part of our CROSSMARK Field Intelligence Team. The primary function of this team is to travel locally to grocery, mass ...

lululemon

Educator | Somerset Collection

Troy, MI

$21 - $23.86/hr

Who We Are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create ...

Lululemon

Educator | Somerset Collection

Troy, MI · On-site

$21 - $23.86/hr

Description & Requirements Who We Are: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and ...

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Collection information

See Michigan salary details

$8

$17

$26

How much do collection jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for collection in Michigan is $17.46, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $20.10 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the highest paying collection job?

The highest paying collection jobs are typically senior or managerial roles such as Collections Manager or Debt Recovery Director, which can earn six-figure salaries. These positions often require extensive experience, strong negotiation skills, and knowledge of industry regulations, with compensation influenced by the size of the organization and geographic location.

What jobs pay 4000 a week without a degree?

In collection roles, high earnings of $4,000 or more per week are uncommon without specialized skills or experience. Typically, such income levels are associated with sales positions, real estate, or entrepreneurial ventures that rely on commissions, rather than traditional collection jobs which usually pay hourly or salary-based wages. Achieving this income often requires extensive experience, a strong network, or performance-based incentives.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists typically communicate with debtors via phone, email, or written correspondence, and may use collection software or tools to track accounts. The role often requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are collection jobs?

Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or bills. People in these roles, often called collection agents or debt collectors, work for banks, credit card companies, healthcare providers, or specialized collection agencies. Their responsibilities include negotiating payment plans, updating account information, and ensuring compliance with relevant laws and regulations. Strong communication and negotiation skills are essential for success in this field.

What jobs pay 700 a day?

In the collection field, high-paying roles such as senior debt collectors or specialized recovery agents can earn around $700 per day, especially with experience and performance bonuses. These positions often require strong negotiation skills, industry knowledge, and sometimes certification, and may involve working in high-pressure environments or with large accounts.

What Are Different Collection Jobs?

The main types of collection jobs are collection agents, investigators, and their superiors. The collections industry deals with consumers who have taken on debt and fallen behind on bills or stopped making payments altogether. In this field, you may attempt to collect credit card debt, student loans, and other types of debt as specified by the original creditor. Many debt collection companies buy debts for a fraction of the original amount. Your job duties in the field are to collect or settle the debt with a customer. An investigator helps determine whether the debt is legitimate and whether a customer is capable of making proper payments.

What are the key skills and qualifications needed to thrive as a Collection Specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Michigan? The most popular types of Collection jobs in Michigan are:
What are popular job titles related to Collection jobs in Michigan? For Collection jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Michigan look for? The top searched job categories for Collection jobs in Michigan are:
What cities in Michigan are hiring for Collection jobs? Cities in Michigan with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,321 per year, or $17.5 per hour.
Repayment (Collections) Supervisor

Repayment (Collections) Supervisor

Michigan Schools and Government Credit Union

Troy, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 hours ago

Michigan Schools & Government Credit Union rating

6.7

Company rating: 6.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description


Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for more 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in south east Michigan, over 450 team members, 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!
Information about our comprehensive total rewards package can be found here.
Overview of Responsibilities: Supervises the daily activities of the Repayment Department, which includes: the collection of delinquent loans, charged off loans, share accounts, foreclosures, and related activity in accordance with MSGCU's policies and state and federal government regulations, and in alignment with our desired member experience.
Essential Duties and Responsibilities:
  • Serves as a subject matter expert with regard to the collection of delinquent loans, charged off loans, share and checking accounts, foreclosures and related activity. Makes sound and timely decisions related to the Repayments function that keep the organization moving forward.
  • Delivers a superior member experience by effectively managing the Repayments team and ensuring a consistent, professional, and respectful approach to collections activity. Ensures team members listen for cues to determine members' needs and courteously resolve member problems by suggesting applicable solutions.
  • Directs the Repayments team's work by providing clear direction, removing obstacles, delegating, and empowering. Develops the team's knowledge, skills, and abilities to ensure continued effectiveness.
  • Holds self and team accountable to meet commitments and achieve goals. Monitors performance and takes corrective action as necessary when objectives are not attained and conducts accurate and straight forward performance evaluations.
  • Ensures that records, with regard to all aspects of collections, are systematically maintained and updated in an accurate, timely and thorough manner.
  • Prepares and ensures preparation of monthly and recurring reports and analysis regarding key collections metrics as assigned.
  • Supervises loan modifications and workouts with members and reviews recommendations with Repayment Manager as needed.
  • Supervises Repayment Solution Specialists effectiveness by ensuring that specific actions on collection accounts, e.g., legal action repossession, is authorized and acted upon in ways that align with MSGCU's expectations; ensuring that the desired member experience is achieved in a professional and respectful manner; and collaborating with other managers and colleagues.
  • Builds and retains an effective, high-performing team that applies their diverse skills and perspectives to achieve common goals. Drives engagement by aligning individual goals with organizational objectives and creating a healthy environment where team members are inspired to do their best and achieve results. Reinforces team's efforts for correctly identifying areas of financial strength.
  • Effectively communicates using various forms of communication (written, verbal, presentation) and understands the unique needs of different audiences. Tactfully resolves member concerns and inquiries in a manner consistent with MSGCU Values.
  • Supervises aspects of the pre-foreclosure, full foreclosure, sheriff sales, short sales, vacancy, redemption, and preservation of real property. Achieves similar effectiveness in team members by developing knowledge, skills and abilities.
  • Gains the confidence and trust of others by modeling honesty, integrity authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
  • Models self-development by actively seeking new ways to grow and be challenged, and exhibits self-awareness by soliciting feedback and uses self-reflection to gain productive insight into personal strengths and weaknesses.
  • Models resiliency by maintaining a positive attitude and rebounding from setbacks and adversity when facing difficult situations.
  • Represents MSGCU at trade functions, professional organizations, and community activities.

Essential Preparation and Experience:
  • Associate degree, professional degrees or certifications in related field or the equivalent combination of education and relevant work experience; and
  • 3 years of related, progressively more responsible collections experience preferably within a in the financial institution to gain necessary background to manage area overseeing.
  • Minimum high school diploma or GED required.
  • Supervisory experience preferred.

Essential Knowledge, Skills, and Abilities:
  • Thorough knowledge of collections policies and procedures to coordinate the daily functions of the repayments area and respond to team member and member questions.
  • Financial institution knowledge with demonstrated subject matter experience.
  • Superior interpersonal skills necessary to resolve member and team member concerns.
  • Strong aptitude for learning new collections systems. Proficient in Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.

Working Conditions:
  • Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
  • Occasionally required to travel throughout MSGCU's service area as business needs require.
  • Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
  • This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 25 pounds.

Compensation and Benefits:
Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
  • Base salary starts at $62,500 / year
  • Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
  • If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
  • You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)

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