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Collection Specialist Jobs in Virginia (NOW HIRING)

Tidewater Fleet Supply

Collection Specialist

Norfolk, VA · On-site

$16 - $21.50/hr

Job Type Full-time Description Collection Specialist The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and ...

JLL

Data Collection Specialist II

Richmond, VA · Remote

Schedule: flexible based on assignment Travel: ~ 90%, sometimes up to 100% based on assignment Location: anywhere in US; able to get to major airport frequently DATA COLLECTION SPECIALIST - Level ...

Virginia Credit Union

Senior Collection Specialist

Roanoke, VA · Remote

$18.25 - $24.50/hr

Working knowledge of legal collection process and proven negotiation skills. Must be performing at a Significant Contributor level after completion of the OJT Collections Specialist I and II training ...

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All JobsCollection Specialist JobsCollection Specialist Jobs in Virginia

Collection Specialist information

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$12

$21

$30

How much do collection specialist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for collection specialist in Virginia is $21.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

How does a collection specialist typically collaborate with other departments to achieve recovery goals?

Collection Specialists frequently work closely with departments such as customer service, accounting, and sales to resolve outstanding accounts. They often coordinate with customer service to clarify account issues, with accounting to reconcile discrepancies, and with sales to understand customer histories. This collaboration ensures a seamless approach to recovering funds and maintaining positive client relationships. Effective interdepartmental communication is essential for overcoming common challenges like disputed charges or complex billing situations.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need strong analytical abilities, negotiation skills, and knowledge of credit and collections processes, often supported by a background in finance or accounting. Familiarity with collection management systems, CRM software, and regulatory compliance tools is typically required. Excellent communication, resilience, and problem-solving abilities set top performers apart in this role. These skills are crucial for recovering outstanding debts efficiently while maintaining positive client relationships and adhering to legal standards.

What is the difference between Collection Specialist vs Accounts Receivable Clerk?

AspectCollection SpecialistAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer experience in collections or financeHigh school diploma; basic accounting knowledge often preferred
Work EnvironmentOffice setting; interacting with customers and clients to recover debtsOffice setting; managing invoicing, payments, and account records
Employer & Industry UsageFinancial institutions, healthcare, retail, and service industriesCorporate finance departments, accounting firms, and businesses with large receivables

While both roles involve financial transactions, a Collection Specialist focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing and records payments. The roles often overlap in skills and work environment, but their primary responsibilities differ in scope and focus.

Is working in collections a good job?

A collection specialist manages overdue accounts and contacts customers to recover payments, often working in office environments with skills in communication and negotiation. The role can offer steady employment, opportunities for advancement, and may require certifications such as a credit and collections certification. Job satisfaction depends on individual preferences for handling financial matters and working with people under pressure.

What does a collection specialist do?

A collection specialist is responsible for managing overdue accounts by contacting customers to collect payments, negotiating payment plans, and resolving billing issues. They often use collection software and must adhere to legal and company policies while maintaining professional communication. Strong negotiation and organizational skills are essential for success in this role.

What are popular job titles related to Collection Specialist jobs in Virginia?

For Collection Specialist jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Collection Specialist jobs in Virginia look for?

The top searched job categories for Collection Specialist jobs in Virginia are:

What cities in Virginia are hiring for Collection Specialist jobs?

Cities in Virginia with the most Collection Specialist job openings:

What are popular job titles related to Collection Specialist jobs in VA?

For Collection Specialist jobs in VA, the most frequently searched job titles are:

Collection Specialist jobs near you
Infographic showing various Collection Specialist job openings in Virginia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,263 per year, or $21.3 per hour.

Collection Specialist

Tidewater Fleet Supply LLC

Norfolk, VA

$16 - $21.50/hr

Full-time

Re-posted 5 days ago

Job description

Description

Collection Specialist

The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills.

Responsibilities

Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.

Prepare and distribute customer statements and dunning notices.

Actively monitor aging reports and identify delinquent accounts for follow-up.

Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)

Negotiate payment plans and settlements following company policies.

Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration

Establish and maintain relationships and billings with pre-negotiated city contracts.

Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.

Assist with cross-training on responsibilities.

Performs other related duties as assigned.

Requirements

Skills, Knowledge, and Abilities

Experience in B2C and B2B customer collections, receivables management, and payment application.

Computer skills required.

Proficiency with Microsoft Office Suite.

Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills

Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.

Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.


Education and Experience

Associate degree or a combination of relevant experience/training is preferred.

Prior experience in collections, credit review, and/or payment application is strongly preferred.

In-depth knowledge and experience with relevant collections process and procedures


Physical Demands and Working Conditions

Talking, hearing, and seeing with close visual acuity are frequently required.

Regular use of computer involving repetitive keystroke motion.

Sedentary work involves sitting most of the time.

Works in a normal office setting with little to no exposure to adverse environmental conditions.

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