Collection Manager Jobs in Lancaster, PA (NOW HIRING)

Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full-Time Community Manager for our Apartments at Heatherwoods (Denver, PA) & Franklin St Apartments (Ephrata PA).

At HDC MidAtlantic, we believe everyone deserves a safe, welcoming, and affordable place to call home—and we’re committed to making that a reality every day.

When you join HDC, you’re not just taking a job—you’re becoming part of a mission-driven organization where your work has a direct and meaningful impact on people’s lives. Every role contributes to housing stability, stronger communities, and opportunities for residents to thrive.

Since 1971, we’ve been trusted developers, property managers, and community partners, working alongside our neighbors to create real change. Today, we own and/or manage over 3,300 apartments across Pennsylvania, Delaware, and Maryland, serving nearly 4,500 residents including seniors, families, and individuals living with disabilities.

At HDC, you’ll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization.

If you’re looking for work that is meaningful, people-centered, and connected to a greater purpose, you’ll find it here.

Benefits at HDC MidAtlantic

• Medical, Dental & Vision Coverage (Available Day 1)

• 401(k) with 3.5% Employer Match

• 4–6 Weeks Paid Time Off

• 11 Paid Holidays + Floating Holiday (Available Day 1)

• 12 Weeks Paid Parental Leave

• Summer Hours – Office closes at 12 PM on Fridays

• Employer Paid Life & Long-Term Disability Insurance

• Employee Assistance Program

• Student Loan Reimbursement (Eligible Non-Profit Employees)

• Employee Housing Opportunities

• Paid & Subsidized Professional Development

• Quarterly Incentive Performance Bonus

The Community Manager is the on-site leader responsible for the day-to-day operations of their assigned affordable housing community, ensuring strong operational, financial, and regulatory performance while delivering an exceptional, resident-centered experience.

This role reflects HDC MidAtlantic’s mission and values through daily interaction with residents, staff, partners, and neighbors. Community Managers balance accountability for property performance with a professional, trauma-informed approach that supports housing stability, dignity, and belonging for all residents, including families, seniors, and individuals with special needs.

Essential Duties and Responsibilities:

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position.  HDC may change the specific job duties with or without prior notice based on the needs of the organization.

• Resident Experience & Community Leadership
  • Serve as the primary on-site leader, fostering a welcoming, safe, and professional community environment.
  • Engage regularly with residents and respond promptly and respectfully to concerns using a trauma-informed approach.
  • Collaborate closely with Resident Services to support housing stability, connection, and resident well-being.
  • Maintain on-site presence to manage daily operations and respond to emergencies as required.
  • Community Manager may provide temporary relief coverage for staffing vacancies within their region, as needed.

• Leasing, Occupancy, & Rent Collection

  • Lead the leasing process, including updates to marketing, waitlist management, and determining program eligibility for applicants.
  • Manage rent collection efforts to ensure timely payments and achievement of monthly, quarterly and annual goals.
  • Process and track resident applications, determining income and program eligibility.
  • Ensure vacant apartments are prepared for occupancy by communicating expectations and deadlines to maintenance staff and verfying timely completion.
• Compliance & Inspections
  • Maintain accurate, complete and complaint resident files and ensure strict compliance with LIHTC, HUD, RD, and 811 regulations as applicable. 
  • Complete income certifications and annual recertifications accurately and on time.
  • Coordinate and prepare for audits and 3rd party inspections; proactively identify and make necessary file corrections.

• Maintenance & Curb Appeal

  • Supervise on-site personnel and vendors to ensure excellent curb appeal and property conditions. 
  • Communicate clear deadlines and expectations to maintenance staff to ensure vacant apartments are prepared for occupancy within specified timeframes. 
  • Monitor property condition daily to ensure strong curb appeal, cleanliness, and safety.
  • Ensure resident work order requests are resolved promptly and professionally.

• Financial & Administrative Oversight

  • Monitor financial performance to perform better than budget, identifying and correct issues related to expenses and revenue to achieve positive net income.
  • Process and track invoices and ensure timely payments to vendors and utilize property management systems to document activity.
  • Represent HDC professionally and respectfully in all interactions with external partners and governmental agencies

Education, experience, and special requirements:

• Position requires a high school diploma or equivalent required, along with a valid driver’s license.
• Background in customer service required; one-year property management experience preferred but will train; affordable housing experience a plus.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Excellent communication skills and enjoys working with people.
• Must be open to learning property management software and standard office technology.
• Successful completion of drug screening and criminal background check.

Core Competencies (skills, knowledge, or abilities):

Quality of Work: Demonstrates commitment to their area of work, capability, and efficiency in completing work, and dedication to providing the highest quality deliverables and services. Takes ownership of their work and understands its impact on residents, partners, and the organization.  Strives for excellence and motivated to give their best.

Teamwork and Collaboration: Able to work with colleagues toward shared goals.  Understands the value of collaboration and teamwork to the success of their role, and willingly shares in responsibility and recognition when contributing to the capacity of the team.  Works effectively and respectfully within and across teams and departments.

Communication: Demonstrates effective and proactive communication skills appropriate to their role; gives and seeks honest, respectful feedback; acts with integrity and empathy; mindful of managing and expressing one’s emotions respectfully in all situations.   Understanding of diverse perspectives, viewpoints, and experiences.

Continuous Learning: Actively identifies new areas for self-learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Takes initiative in their professional development.   

Results Oriented: Reliably delivers intended results, on time and within budget.  Is solution-oriented and able to adapt in face of challenges; able to analyze and prioritize situations to solve problems; displays sound judgment and makes decisions in alignment with departmental and organizational goals.
Normal work environment:

• Work environment will be indoors and outdoors and will require 25% annual travel.
• Requires moderate physical demands; lifting up to 25 pounds, continuous standing, bending, walking, and lifting.

Equal Opportunity Employment

We believe in and practice equal opportunity. HDC MidAtlantic is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, gender identity or expression, sexual orientation, socio-economic status, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law and other characteristics that make our employees unique. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.