Collection Administrator Jobs in New York (NOW HIRING)

Description

Position Overview

The Audit Administrator supports the Funds' payroll audit, collection, and arbitration processes for signatory employers. The position reviews audit reports for accuracy and completeness; maintains audit and employer records; prepares correspondence and notices; communicates with employers and other parties; processes audit-related payments and allocations; and ensures timely tracking, documentation, and follow-up of matters that may proceed to collection or a hearing. 

The role requires strong attention to detail, analytical judgment, professionalism, confidentiality, and the ability to manage multiple matters and deadlines in a fast-paced benefits administration environment.

Essential Job Functions

• Review and verify payroll audit reports for accuracy, completeness, and compliance with established procedures; coordinate corrections before distribution, as needed.
• Monitor and track the status of payroll audits, including matters involving employer noncompliance, delinquency, collection, settlement, write-off, or arbitration.
• Prepare estimated audit reports when an employer does not comply with a Fund auditor's request for records or other information.
• Prepare and distribute audit reports, correspondence, demand letters, and arbitration notices in accordance with established procedures and deadlines.
• Communicate professionally with employers, auditors, counsel, collection personnel, and other parties regarding audit findings, payment obligations, disputes, documentation requirements, and arbitration procedures.
• Coordinate and maintain complete documentation required for collection efforts, arbitration proceedings, settlements, write-offs, and other audit-related activities.
• Research and verify employer status, ownership, location, signatory status, and business activity using internal systems and appropriate external resources.
• Review, reconcile, enter, and update audit, collection, payment, and employer data in the audit system, departmental databases, electronic folders, and applicable tracking tools.
• Process audit-related payments and supporting allocation information and coordinate timely handling with Accounting and other internal departments.
• Allocate audit findings following payment, settlement, or an approved write-off, in accordance with established procedures.
• Identify and resolve discrepancies in audit records, employer information, and payment or allocation data through research, analysis, escalation, and follow-up.
• Coordinate employer participation in arbitration proceedings and provide administrative support before, during, and after the proceedings.
• Assist management with reports, case summaries, hearing materials, and other documentation related to audits, collections, and arbitration matters.
• Maintain audit-related records in accordance with departmental procedures, confidentiality requirements, and applicable records-retention standards.
• Participate in cross-training and assist with the training and onboarding of new department staff, as assigned.
• Meet departmental productivity, accuracy, documentation, and turnaround expectations.
• Perform other related duties and assist with special projects or operational initiatives, as assigned.

Requirements

Education and Experience 

• Bachelor's degree required. 
• Relevant experience in union benefit funds, collections or related field may be considered in lieu of a degree.
• Experience maintaining detailed records with a high degree of accuracy. 

Skills and Competencies

• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational skills with strong attention to detail and accuracy.
• Ability to prioritize multiple assignments, manage follow-up activities, and meet deadlines in a fast-paced environment.
• Strong analytical, reconciliation, research, and problem-solving abilities.
• Ability to exercise sound judgment, follow established procedures, and identify matters requiring escalation.
• Ability to work independently and collaboratively within a team environment.
• Professional and service-oriented demeanor when interacting with employers, staff, and other parties.
• Proficiency in Microsoft Word, Excel, Outlook, database management systems, and electronic document-management tools.

Work Environment 

• Office-based position requiring prolonged computer and telephone use. 
• Role requires regular communication in person, by telephone, and through written and electronic correspondence
• Ability to manage multiple priorities and maintain focus in a deadline-driven environment. 
• Regular attendance and punctuality are essential functions of the position. 

Salary and Benefits  

Salary Range: $67,496

The rate of pay offered will be based on relevant skills, education, experience, and qualifications. The NYCDCC Benefit Funds offer a comprehensive and competitive benefits package, including 100% employer-paid health benefits, an employer-funded annuity contribution equal to 10% of compensation, paid time off, and professional-development support, including CEBS and continuing-education programs.

EEO Statement

The NYCDCC Benefit Funds are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, creed, religion, color, national origin, ancestry, alienage, pregnancy, disability, age, uniform service member status, veteran status, marital status, caregiver status, familial status, status as a victim of domestic violence, sexual violence or stalking, membership in a domestic partnership, sex, gender (including gender identity, gender expression or status as a transgender person), genetic information, sexual orientation (including an individual's actual or perceived romantic, physical or sexual attraction to other persons, or lack thereof, on the basis of gender), sexual and reproductive health decisions, or on any other characteristic protected by applicable federal, state, or local law.

If reasonable accommodation is needed to participate in the job application or interview process, please contact Krystal Higgins at (212) 366-7516.