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Collaboration Jobs in Raleigh, NC (NOW HIRING)

WakeMed

Mgr, Rehabilitation-Case Management

Raleigh, NC · On-site

$17.75 - $23/hr

Works in collaboration with customers (patients, families, volunteers, etc.), administration, medical staff, peers, and staff to achieve departmental goals and objectives. In collaboration with the ...

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Collaboration information

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$710

$1.8K

$3.1K

How much do collaboration jobs pay per week?

As of Aug 21, 2026, the average weekly pay for collaboration in Raleigh, NC is $1,779.58, according to ZipRecruiter salary data. Most workers in this role earn between $1,121.15 and $2,326.92 per week, depending on experience, location, and employer.

What is a collaboration?

A Collaboration job focuses on facilitating teamwork, communication, and coordination among individuals or teams to achieve shared goals. Professionals in this role help streamline workflows, implement collaboration tools, and foster a productive work environment. They may work across departments to ensure seamless information sharing and alignment. Strong interpersonal skills, problem-solving abilities, and knowledge of collaboration technologies are often essential for success in this field.

What are the key skills and qualifications needed to thrive in a collaboration position, and why are they important?

To thrive in a Collaboration Specialist or Collaboration Manager role, you need strong interpersonal skills, project management experience, and a background in facilitating teamwork, often supported by a degree in communications, business, or a related field. Familiarity with collaborative platforms like Microsoft Teams, Slack, SharePoint, and project management tools such as Asana or Trello is typically beneficial. Outstanding verbal and written communication, active listening, and conflict resolution skills set top performers apart. These capabilities are vital for coordinating across teams, ensuring project alignment, and driving organizational goals through effective teamwork.

What are some common challenges faced by professionals in collaboration-focused roles?

Professionals in collaboration roles often encounter challenges such as coordinating across different departments with varying goals or communication styles, managing virtual or hybrid teams, and ensuring alignment on project priorities. Balancing diverse perspectives and facilitating consensus can sometimes be complex, requiring excellent mediation skills and adaptability. However, overcoming these challenges is highly rewarding, as it leads to stronger teams, more innovative solutions, and greater organizational impact. Daily responsibilities may include facilitating meetings, tracking project progress, and addressing any obstacles that hinder team collaboration.

What are popular job titles related to Collaboration jobs in Raleigh, NC?

For Collaboration jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Collaboration jobs in Raleigh, NC look for?

The top searched job categories for Collaboration jobs in Raleigh, NC are:

Collaboration jobs near you
Infographic showing various Collaboration job openings in Raleigh, NC as of August 2026, with employment types broken down into 20% Full Time, and 80% Part Time. Highlights an 100% In-person job distribution, with an average salary of $92,538 per year, or $44.5 per hour.

Senior Manager IT

First-Citizens Bank & Trust Company

Raleigh, NC • On-site

Other

Posted 12 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

106th of 171 rated banks

Job description

Overview
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.
The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations
Responsibilities
Leadership & Operational Management
  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations
  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives
  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance
  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Qualifications
Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
Preferred Qualifications
  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

Skill(s): Previous leadership for technical implementation,
Knowledge of Standard Development Life Cycles (like Waterfall or Agile),
Knowledge of system and data design
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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