The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is ...
The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
Organize, lead, and inspire collaboration across all OSEP Mechanical teams, building professional community and collaboration to advance best practices across the organization. * Collaborate across ...
Organize, lead, and inspire collaboration across all OSEP Mechanical teams, building professional community and collaboration to advance best practices across the organization. * Collaborate across ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
Quick apply
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
This role offers the flexibility to build a manageable caseload , with clinical support and opportunities for collaboration with experienced SLPs, teachers, occupational therapists, and other ...
Organize, lead, and inspire collaboration across all OSEP Mechanical teams, building professional community and collaboration to advance best practices across the organization. * Collaborate across ...
Organize, lead, and inspire collaboration across all OSEP Mechanical teams, building professional community and collaboration to advance best practices across the organization. * Collaborate across ...
This includes establishing sales and business development plans aligned with growth objectives and facilitating collaboration across regional transmission activities, pursuits, and projects. * Lead ...
This includes establishing sales and business development plans aligned with growth objectives and facilitating collaboration across regional transmission activities, pursuits, and projects. * Lead ...
Built-in collaboration with therapists and program leadership * Opportunities to strengthen the integration of psychiatric and addiction care across programs * Performance measures grounded in values ...
Quick apply
Built-in collaboration with therapists and program leadership * Opportunities to strengthen the integration of psychiatric and addiction care across programs * Performance measures grounded in values ...
Mgr, Rehabilitation-Case Management
Raleigh, NC · On-site
$17.75 - $23/hr
Works in collaboration with customers (patients, families, volunteers, etc.), administration, medical staff, peers, and staff to achieve departmental goals and objectives. In collaboration with the ...
Mgr, Rehabilitation-Case Management
Raleigh, NC · On-site
$17.75 - $23/hr
Works in collaboration with customers (patients, families, volunteers, etc.), administration, medical staff, peers, and staff to achieve departmental goals and objectives. In collaboration with the ...
Cardiothoracic Imaging Radiologist
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$289K - $362K/yr
Work in collaboration with pulmonary medicine, thoracic surgery, cardiology, vascular surgery, oncology, radiation oncology, and pathology in providing innovative and exceptional patient care.
Cardiothoracic Imaging Radiologist
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$289K - $362K/yr
Work in collaboration with pulmonary medicine, thoracic surgery, cardiology, vascular surgery, oncology, radiation oncology, and pathology in providing innovative and exceptional patient care.
Local Team Collaboration: * Join our closely knit, established team of 8 physicians supported by a Program Coordinator. * The hospital is licensed for 205 acute care beds, 52 med surg, and 12 PCU ...
Local Team Collaboration: * Join our closely knit, established team of 8 physicians supported by a Program Coordinator. * The hospital is licensed for 205 acute care beds, 52 med surg, and 12 PCU ...
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We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way". We work closely with Verizon and our brand partners ...
Quick apply
Operations Manager
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We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way". We work closely with Verizon and our brand partners ...
Cross-Functional Collaboration: Champion the Unispace methodology across the entire project lifecycle, collaborating seamlessly with internal teams, external consultants, and delivery partners.
Cross-Functional Collaboration: Champion the Unispace methodology across the entire project lifecycle, collaborating seamlessly with internal teams, external consultants, and delivery partners.
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Work in collaboration with pulmonary medicine, thoracic surgery, cardiology, vascular surgery, oncology, radiation oncology, and pathology in providing innovative and exceptional patient care.
Cardiothoracic Imaging Radiologist
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Work in collaboration with pulmonary medicine, thoracic surgery, cardiology, vascular surgery, oncology, radiation oncology, and pathology in providing innovative and exceptional patient care.
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Remote, Raleigh, NC area; onsite collaboration as needed Start Date Is: End of July / Early August Duration: Contract - salaried role with benefits and PTO; one-year end date (likely to extend ...
Quick apply
AI Engineer
Raleigh, NC · Remote
$130K - $160K/yr
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Operations Manager
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We thrive on collaboration, innovation, and performance. Our mission is to "Connect technology to life in a trustworthy, fun, and profitable way". We work closely with Verizon and our brand partners ...
One team - strong collaboration with the Geo teams for best practice sharing, local & global innovation and initiatives *PSPD - collaboration with upsell team to support PSPD program Basic ...
One team - strong collaboration with the Geo teams for best practice sharing, local & global innovation and initiatives *PSPD - collaboration with upsell team to support PSPD program Basic ...
Collaboration information
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14% of jobs
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9% of jobs
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5% of jobs
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$710
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How much do collaboration jobs pay per week?
What is a collaboration?
A Collaboration job focuses on facilitating teamwork, communication, and coordination among individuals or teams to achieve shared goals. Professionals in this role help streamline workflows, implement collaboration tools, and foster a productive work environment. They may work across departments to ensure seamless information sharing and alignment. Strong interpersonal skills, problem-solving abilities, and knowledge of collaboration technologies are often essential for success in this field.
What are the key skills and qualifications needed to thrive in a collaboration position, and why are they important?
To thrive in a Collaboration Specialist or Collaboration Manager role, you need strong interpersonal skills, project management experience, and a background in facilitating teamwork, often supported by a degree in communications, business, or a related field. Familiarity with collaborative platforms like Microsoft Teams, Slack, SharePoint, and project management tools such as Asana or Trello is typically beneficial. Outstanding verbal and written communication, active listening, and conflict resolution skills set top performers apart. These capabilities are vital for coordinating across teams, ensuring project alignment, and driving organizational goals through effective teamwork.
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Professionals in collaboration roles often encounter challenges such as coordinating across different departments with varying goals or communication styles, managing virtual or hybrid teams, and ensuring alignment on project priorities. Balancing diverse perspectives and facilitating consensus can sometimes be complex, requiring excellent mediation skills and adaptability. However, overcoming these challenges is highly rewarding, as it leads to stronger teams, more innovative solutions, and greater organizational impact. Daily responsibilities may include facilitating meetings, tracking project progress, and addressing any obstacles that hinder team collaboration.
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Senior Manager IT - Unified Communications Operations (Remote)
Raleigh, NC • On-site, Remote
Full-time
Re-posted 5 days ago
First Citizens Bank rating
7.4
Based on 106 frontline employees who took The Breakroom Quiz
Job description
This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.
The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations
Responsibilities & Qualifications
Duties and Responsibilities:
Leadership & Operational Management
- Lead and develop a high-performing Unified Communications Operations team.
- Establish operational standards, governance, service levels, and performance metrics.
- Drive operational excellence through incident, problem, change, and service management practices.
- Serve as the senior escalation point for critical production issues and service disruptions.
- Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.
Service Delivery & Platform Operations
- Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
- Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
- Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
- Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
- Manage relationships with telecommunications carriers and strategic technology vendors.
Engineering Partnership & Strategic Initiatives
- Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
- Ensure new technologies transition smoothly into production support.
- Participate in capacity planning, disaster recovery, and business continuity initiatives.
- Provide operational guidance for architecture and technology design decisions.
Security, Risk & Compliance
- Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
- Oversee patch management, vulnerability remediation, and operational risk controls.
- Support audits, regulatory requirements, and security assessments.
- Maintain operational resiliency and recovery capabilities for critical communications services.
Position Specific Skills:
Previous leadership for technical implementation
Knowledge of Standard Development Life Cycles (like Waterfall or Agile)
Knowledge of system and data design
Qualifications:
Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering
Preferred Qualifications
- 8+ years supporting enterprise Unified Communications environments.
- 7+ years leading technical operations teams in large-scale organizations.
- Experience managing mission-critical, 24x7 production environments.
- Strong background with Cisco Unified Communications technologies and SIP-based services.
- Experience managing telecommunications providers, vendors, and operational budgets.
- Experience within a highly regulated environment, preferably a financial institution.
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection, Expressway, IM & Presence
- SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
- VoIP architecture and troubleshooting
- Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
- ITIL service management practices
- Incident, Problem, Change, and Release Management
- Vulnerability Management, Business Continuity, and Disaster Recovery
- Experience in a Large Financial Institution (LFI).
- Experience supporting cloud contact center integrations.
- Microsoft Teams Phone experience.
- ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.
#LI-JB1
Additional Information
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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