Collaboration Jobs in Raleigh, NC (NOW HIRING)

Job Summary:
ePlus inc. is a technology solutions provider that focuses on delivering innovative collaboration technology solutions. The Senior Collaboration Engineer will design and implement multi-vendor collaboration solutions, work with clients to understand their needs, and lead post-sales implementations while serving as a technical authority in various collaboration technologies.
Responsibilities:
• Assist in creating and/or responding to Bill-of-Materials (BOM) and Statements of Work (SOW), verifying the solutions aligns with the customer expectations.
• Planning and designing solutions for multi-vendor Collaboration Solutions
• Be available as a pre-sales resource for sales team members, as necessary
• Serve as an escalation point for Engineers, Sr. Engineers and Consultants.
• Troubleshoot complex technology issues during and post implementation.
• Assess Customer environment and make recommendations on solutions and improvements
• Escalate issues to other team members, subject matter experts, and leadership as necessary
• Provide deployment and implementation services of multi-vendor Collaboration solutions in the customer environment(s)
• Be available to meet customers’ Collaboration needs as part of the overall solution.
• Align /meet with key collaboration vendors to stay current on products, technologies, and trends.Lead post sales implementations on professional services projects which could include directing the activities of others.
• Maintain multiple advanced manufacturer specific advanced certifications. i.e.: CCIE, R/S. Voice, Brocade, CISSP, VCDX, UCS
• Serve each and every customer to ePlus’ standards
• Ability to rapidly design and structure Collaboration solutions based on customer business requirements, technical constraints, and existing environments
• Lead the design, implementation, migration, and support of enterprise Collaboration solutions
• Serve as a technical authority across on-prem, hybrid, and cloud Collaboration architectures
• Collaborate effectively with Sales, Project Management, and Customer stakeholders throughout the delivery lifecycle.
Qualifications:
Required:
• Bachelor’s degree preferred
• 5+ years hands on experience upgrading and deployment of Cisco Unified Communication technology
• 2+ years’ experience Contact Center as a Service
• 2+ years’ experience deploying UC add-ins such as Redsky, 9line, Intrado, Variphy, etc.
• 2+ years’ experience with Contact Center as a Service (CCaaS) (e.g. Webex Contact Center, Zoom Contact Center, Five9, etc.)
• Cisco CUCM and /or UCCX certifications greatly preferred
• Excellent customer service skills on phone, presenting, and in person
• Professional demeanor and good communication skills
• Ability to rapidly design and structure Collaboration solutions based on customer business requirements, technical constraints, and existing environments
• Lead the design, implementation, migration, and support of enterprise Collaboration solutions
• Serve as a technical authority across on-prem, hybrid, and cloud Collaboration architectures
• Collaborate effectively with Sales, Project Management, and Customer stakeholders throughout the delivery lifecycle
• Must be highly proficient in two or more of the following Collaboration technologies: Cisco Unified Communications (Voice, Video, Messaging), VoIP and SIP-based architectures, Video Conferencing Solutions, Deployment and upgrade of Cisco Collaboration platforms, including: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified Contact Center Express (UCCX), Cisco IM & Presence (legacy environments), Cisco Emergency Responder (CER)
• Experience with migration strategies from on-prem to cloud or hybrid models is highly desirable.
• Experience with Cisco’s current Collaboration portfolio, including: Webex App (Calling, Messaging, Meetings), Webex Calling, Multi-Tenant, Dedicated Instance (DI), Webex Control Hub (user provisioning, policy management, analytics), Hybrid Calling and interoperability with CUCM
• Hands-on experience deploying and supporting one or more SBC platforms: Cisco Unified Border Element (CUBE), AudioCodes, Ribbon, Oracle / Acme Packet
• Includes SIP normalization, carrier integrations, security, and call routing.
• Experience delivering one or more Unified Communications as a Service (UCaaS) platforms: Webex Calling, Microsoft Teams Phone, RingCentral, Zoom Phone, 8x8
• Experience with one or more Contact Center platforms: Webex Contact Center, Zoom Contact Center, Five9, NICE CXone (inContact), Genesys Cloud
• Experience integrating and supporting call recording and WFO solutions: Eleveo (Zoom International), Calabrio, Verint, NICE
• Experience deploying and supporting Collaboration ecosystem add-ons: E911 / Emergency Services: RedSky, 9Line, Intrado, Mass Notification & Alerting: Singlewire InformaCast / Fusion, Analytics & Reporting: Variphy
Company:
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure. Founded in 1990, the company is headquartered in Herndon, USA, with a team of 1001-5000 employees. The company is currently Late Stage.