Plumbing Service Manager
ProTech Plumbing – Macon, Georgia
Pay Range $80,000-$90,000 + Great Bonus Opportunity!
Introduction
Join ProTech Plumbing, a growing and trusted plumbing company serving the Byron, Georgia market, as our next Plumbing Service Manager. This key leadership role is responsible for overseeing daily service operations, driving department performance, developing technicians, and ensuring an exceptional customer experience.
We are looking for a strong leader who thrives in accountability, operational excellence, team development, and building a high-performing service department.
This is a high-impact opportunity for an experienced plumbing professional ready to lead from the front and help drive continued growth.
Key Responsibilities
Lead and oversee daily operations of the plumbing service department
Manage, coach, develop, and hold accountable plumbing technicians and support staff
Oversee service warehouse operations including inventory management, purchasing, truck stock, and material control
Partner with dispatch and customer service teams to maximize scheduling efficiency and revenue opportunities
Drive departmental KPIs including revenue per technician, close rate, average ticket, and customer satisfaction scores
Ensure compliance with plumbing codes, safety regulations, and company operational standards
Monitor fleet readiness, equipment availability, inventory levels, and technician efficiency
Oversee departmental budgeting, forecasting, and overall financial performance
Resolve escalated customer concerns quickly and professionally
Work closely with leadership, sales, and marketing teams to help grow service demand and department profitability
Implement technician training, coaching, and performance improvement plans
Track service performance metrics and continuously improve operational processes
Build and maintain strong vendor and supplier relationships
Ensure proper licensing compliance and operational standards are consistently maintained
Required Qualifications
Minimum 10 years of plumbing industry experience
Strong understanding of residential plumbing service operations
Strong knowledge of plumbing codes, safety standards, and industry best practices
Experience managing service technicians and leading performance accountability
Experience managing inventory, purchasing, warehouse operations, and fleet coordination
Experience managing departmental budgets and P&L performance
Strong leadership, communication, and coaching skills
Valid driver’s license
Highly Preferred
Journeymen Plumbing License
Prior home service management experience
Experience with performance-driven service organizations
Experience leading high-volume plumbing service teams
Familiarity with service management software platforms
HVAC industry experience is a plus but not required
Compensation & Benefits
We offer a competitive compensation package including:
Company vehicle
401(k) with company match
Health insurance
Dental insurance
Vision insurance
Supplemental insurance options
Company-paid life insurance
Paid time off
Paid holidays
Career advancement opportunities
Ongoing leadership development and training
Apply TodayIf you are an experienced plumbing leader who knows how to build strong teams, drive operational performance, and create an exceptional customer experience, we want to talk to you.
Location: Macon, GA
Position: Plumbing Service Manager
Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance