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Clinical Success Manager Jobs (NOW HIRING)

Elsevier

Customer Success Manager, Clinical Solutions

$59K - $98K/yr

The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This ...

Elsevier

Customer Success Manager, Clinical Solutions

$59K - $98K/yr

The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This ...

Elsevier

Customer Success Manager, Clinical Solutions

$59K - $98K/yr

The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This ...

GE

Clinical Customer Success Manager

$112K - $169K/yr

... success management or similar experience preferably in a clinical setting * A bachelor's degree is preferred * Highly competent in a multitude of IT capabilities to support business needs including ...

RELX

Customer Success Manager, Clinical Solutions

$59K - $98K/yr

The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This ...

RELX

Customer Success Manager, Clinical Solutions

$59K - $98K/yr

The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This ...

RELX

Customer Success Manager, Clinical Solutions

$59K - $98K/yr

The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This ...

GE Healthcare

Clinical Customer Success Manager

$112K - $169K/yr

... success management or similar experience preferably in a clinical setting * A bachelor's degree is preferred * Highly competent in a multitude of IT capabilities to support business needs including ...

GE HealthCare

Clinical Customer Success Manager

$112K - $169K/yr

... success management or similar experience preferably in a clinical setting * A bachelor's degree is preferred * Highly competent in a multitude of IT capabilities to support business needs including ...

GE Healthcare

Clinical Customer Success Manager

Chicago, IL · On-site

$112K - $169K/yr

... success management or similar experience preferably in a clinical setting * A bachelor's degree is preferred * Highly competent in a multitude of IT capabilities to support business needs including ...

Oma Robotics

Customer Success Manager

Customer Success Manager Oma Fertility is a network of fertility clinics located across the United ... clinical team members and practice managers to understand the customer journey through key metrics.

CipherHealth

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through ...

Violet

Customer Success Manager

Customer Success Manager At Violet, we're on a mission to create more human, identity-centered healthcare. We all deserve to be cared for by clinicians and care providers that understand our ...

MD Integrations

Customer Success Manager

$65K - $75K/yr

Customer Success Manager At MD Integrations, we partner with digital health brands to power clinical care at scale. We specialize in men's and women's health, dermatology, endocrinology, and weight ...

CipherHealth

Customer Success Manager

Customer Success Manager As a Customer Success Manager, you'll serve as a strategic partner to health system executives and clinical leaders, helping them achieve measurable outcomes through ...

Navina

Customer Success Manager

Customer Success Manager Navina is a fast-growing digital health SaaS company that's on a mission ... Thousands of clinicians across the United States already use Navina's AI-powered solution that ...

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All JobsClinical Success Manager Jobs

Clinical Success Manager information

See salary details

$40K

$79.3K

$123K

How much do clinical success manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for clinical success manager in the United States is $79,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What is the difference between Clinical Success Manager vs Clinical Account Manager?

AspectClinical Success ManagerClinical Account Manager
CredentialsHealthcare-related certifications, clinical backgroundSales or account management certifications, healthcare knowledge
Work EnvironmentHealthcare settings, client sites, hospitalsMedical device or pharmaceutical companies, client offices
Employer & IndustryHealthcare providers, biotech firmsMedical device, pharma, healthcare technology
Primary FocusEnsuring clinical success, user training, patient outcomesManaging client accounts, sales support, product adoption

The Clinical Success Manager focuses on supporting clinical outcomes and user training within healthcare settings, while the Clinical Account Manager emphasizes managing client relationships and sales. Both roles require healthcare knowledge but differ in their primary objectives and daily tasks.

How does a Clinical Success Manager typically collaborate with clinical and technical teams to drive patient outcomes?

A Clinical Success Manager acts as a key liaison between healthcare providers and technical teams, ensuring that clinical solutions are effectively implemented and optimized for patient care. This role often involves gathering feedback from clinicians, troubleshooting workflow challenges, and translating clinical needs into actionable insights for product development or support teams. Regular collaboration includes conducting training sessions, facilitating user adoption, and monitoring clinical metrics to measure success. By maintaining open communication and fostering teamwork, Clinical Success Managers help bridge gaps and promote better health outcomes.

What are the key skills and qualifications needed to thrive as a Clinical Success Manager, and why are they important?

To thrive as a Clinical Success Manager, you need strong clinical knowledge, experience in healthcare settings, and a background in nursing, allied health, or healthcare administration. Familiarity with electronic health records (EHR), healthcare analytics platforms, and customer relationship management (CRM) systems is typically required. Outstanding communication, problem-solving, and relationship-building skills set successful Clinical Success Managers apart. These competencies are crucial for ensuring clients achieve optimal outcomes with clinical solutions, driving adoption, and maintaining high satisfaction in dynamic healthcare environments.

What is a Clinical Success Manager?

A Clinical Success Manager is a professional who acts as a liaison between healthcare organizations and technology or service providers to ensure the successful adoption and use of clinical solutions. They work closely with medical staff to understand their needs, provide training, and troubleshoot issues related to clinical products or services. Their primary goal is to maximize the effectiveness of clinical workflows and support improved patient outcomes. Clinical Success Managers often analyze data, gather feedback, and collaborate with multiple teams to optimize the user experience and ensure client satisfaction.
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Clinical Success Manager jobs near you
Infographic showing various Clinical Success Manager job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 20% Part Time, and 9% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,349 per year, or $38.1 per hour.
Customer Success Manager, Clinical Solutions

Customer Success Manager, Clinical Solutions

Elsevier

Remote

$59K - $98K/yr

Other

Posted 7 days ago

Job description

Customer Success Manager I (CSM)

Do you enjoy partnering with customers to help them achieve meaningful outcomes from healthcare technology? Are you motivated by building trusted relationships and improving the customer experience through collaboration and insight?

The Customer Performance Team is part of Elsevier's Clinical Solutions Customer Success organization. We work closely with healthcare organizations to help them maximize the value of our products. Our team focuses on providing expert guidance, tailored support, and a seamless experience to empower customers, drive adoption, and strengthen long-term relationships.

The Customer Success Manager I (CSM) is the primary post-sales contact for assigned customers and supports satisfaction, retention, and growth across Elsevier's Clinical Solutions portfolio. This role focuses on guiding customers after implementation to help them achieve strategic outcomes and long-term value. The position combines healthcare knowledge, SaaS experience, and relationship management to support customers throughout their journey.

Responsibilities

  • Build and maintain strong, trusted relationships with customers to support their long-term success
  • Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
  • Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
  • Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
  • Support account growth by surfacing potential opportunities and contributing to renewal planning
  • Share customer perspectives internally to help inform product and content enhancements
  • Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
  • Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives

Requirements

  • Background in Nursing, Health Administration, Informatics, or a related field preferred
  • Experience in a SaaS or healthcare-related environment
  • Understanding of subscription-based business models and the customer lifecycle
  • Experience with customer engagement, adoption strategies, and relationship management
  • Proficiency with CRM systems, Microsoft Office Suite, and customer-facing tools
  • Knowledge of digital health solutions or similar enterprise technologies
  • Ability to interpret data to identify trends and support customer success strategies
  • Strong facilitation, presentation, influencing, organizational, and problem-solving skills

U.S. National Base Pay Range: $59,200 - $98,600. Geographic differentials may apply in some locations to better reflect local market rates.

We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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