Director, Clinical Success
$81K - $111K/yr
About the Role The Director, Clinical Success owns the operator relationship end-to-end. This is ... You will not directly manage a team, but you will be a force multiplier. You will mentor CSMs and ...
Director, Clinical Success
$81K - $111K/yr
About the Role The Director, Clinical Success owns the operator relationship end-to-end. This is ... You will not directly manage a team, but you will be a force multiplier. You will mentor CSMs and ...
This role works alongside our Clinician Success Manager to ensure clinicians get the greatest possible value from Roger. You will be on the front lines, communicating directly with clinicians ...
This role works alongside our Clinician Success Manager to ensure clinicians get the greatest possible value from Roger. You will be on the front lines, communicating directly with clinicians ...
Customer Success Manager
San Francisco, CA · On-site
$90K - $130K/yr
This role works alongside our Clinician Success Manager to ensure clinicians get the greatest possible value from Roger. You will be on the front lines, communicating directly with clinicians ...
Quick apply
Customer Success Manager
San Francisco, CA · On-site
$90K - $130K/yr
This role works alongside our Clinician Success Manager to ensure clinicians get the greatest possible value from Roger. You will be on the front lines, communicating directly with clinicians ...
Success Manager
Nashville, TN · On-site +1
HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...
Success Manager
Nashville, TN · On-site +1
HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...
Success Manager
Nashville, TN · Hybrid
HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...
Success Manager
Nashville, TN · Hybrid
HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...
Success Manager
Nashville, TN · On-site +1
HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...
Success Manager
Nashville, TN · On-site +1
HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...
Success Manager
Nashville, TN · Hybrid
HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...
Success Manager
Nashville, TN · Hybrid
HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...
Clinical Client Success Manager
Columbus, OH · On-site
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Client Success Manager
Columbus, OH · On-site
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Quick apply
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Client Success Manager
Fort Lauderdale, FL · On-site +1
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Client Success Manager
Fort Lauderdale, FL · On-site +1
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Client Success Manager
Knoxville, TN · On-site +1
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Client Success Manager
Knoxville, TN · On-site +1
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Client Success Manager
Columbus, OH · On-site
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Client Success Manager
Columbus, OH · On-site
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Software Success Manager
Durham, NC · On-site
... success management or other business to business relationship engagements * Working knowledge of clinical, research and/or electronic medical record workflow * 3 years or more of experience managing ...
Clinical Software Success Manager
Durham, NC · On-site
... success management or other business to business relationship engagements * Working knowledge of clinical, research and/or electronic medical record workflow * 3 years or more of experience managing ...
Clinical Client Success Manager
Austin, TX · On-site
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Client Success Manager
Austin, TX · On-site
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Quick apply
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Client Success Manager
Knoxville, TN · On-site
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Client Success Manager
Knoxville, TN · On-site
The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...
Clinical Success Manager information
See salary details
$40K - $47.5K
2% of jobs
$47.5K - $55.1K
6% of jobs
$55.1K - $62.6K
13% of jobs
$64.3K is the 25th percentile. Wages below this are outliers.
$62.6K - $70.2K
17% of jobs
The median wage is $74.8K / yr.
$70.2K - $77.7K
19% of jobs
$77.7K - $85.3K
17% of jobs
$85.6K is the 75th percentile. Wages above this are outliers.
$85.3K - $92.8K
12% of jobs
$92.8K - $100.4K
5% of jobs
$100.4K - $107.9K
3% of jobs
$107.9K - $115.5K
3% of jobs
$115.5K - $123K
2% of jobs
$40K
$79.3K
$123K
How much do clinical success manager jobs pay per year?
As of Jun 8, 2026, the average yearly pay for clinical success manager in the United States is $79,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $88,500.00 per year, depending on experience, location, and employer.
What is the difference between Clinical Success Manager vs Clinical Account Manager?
| Aspect | Clinical Success Manager | Clinical Account Manager |
|---|---|---|
| Credentials | Healthcare-related certifications, clinical background | Sales or account management certifications, healthcare knowledge |
| Work Environment | Healthcare settings, client sites, hospitals | Medical device or pharmaceutical companies, client offices |
| Employer & Industry | Healthcare providers, biotech firms | Medical device, pharma, healthcare technology |
| Primary Focus | Ensuring clinical success, user training, patient outcomes | Managing client accounts, sales support, product adoption |
The Clinical Success Manager focuses on supporting clinical outcomes and user training within healthcare settings, while the Clinical Account Manager emphasizes managing client relationships and sales. Both roles require healthcare knowledge but differ in their primary objectives and daily tasks.
How does a Clinical Success Manager typically collaborate with clinical and technical teams to drive patient outcomes?
A Clinical Success Manager acts as a key liaison between healthcare providers and technical teams, ensuring that clinical solutions are effectively implemented and optimized for patient care. This role often involves gathering feedback from clinicians, troubleshooting workflow challenges, and translating clinical needs into actionable insights for product development or support teams. Regular collaboration includes conducting training sessions, facilitating user adoption, and monitoring clinical metrics to measure success. By maintaining open communication and fostering teamwork, Clinical Success Managers help bridge gaps and promote better health outcomes.
What are the key skills and qualifications needed to thrive as a Clinical Success Manager, and why are they important?
To thrive as a Clinical Success Manager, you need strong clinical knowledge, experience in healthcare settings, and a background in nursing, allied health, or healthcare administration. Familiarity with electronic health records (EHR), healthcare analytics platforms, and customer relationship management (CRM) systems is typically required. Outstanding communication, problem-solving, and relationship-building skills set successful Clinical Success Managers apart. These competencies are crucial for ensuring clients achieve optimal outcomes with clinical solutions, driving adoption, and maintaining high satisfaction in dynamic healthcare environments.
What is a Clinical Success Manager?
A Clinical Success Manager is a professional who acts as a liaison between healthcare organizations and technology or service providers to ensure the successful adoption and use of clinical solutions. They work closely with medical staff to understand their needs, provide training, and troubleshoot issues related to clinical products or services. Their primary goal is to maximize the effectiveness of clinical workflows and support improved patient outcomes. Clinical Success Managers often analyze data, gather feedback, and collaborate with multiple teams to optimize the user experience and ensure client satisfaction.
More about Clinical Success Manager jobs
What cities are hiring for Clinical Success Manager jobs? Cities with the most Clinical Success Manager job openings:
What states have the most Clinical Success Manager jobs? States with the most job openings for Clinical Success Manager jobs include:
What job categories do people searching Clinical Success Manager jobs look for? The top searched job categories for Clinical Success Manager jobs are:
- Associate Director Clinical Data Management
- Global Clinical Trial Manager
- Director Clinical Transformation
- Assistant Director Of Clinical Operations
- Clinical Manager
- Clinical Oversight Manager
- Executive Director Clinical Data Management
- Dnp Nurse Executive
- Senior Director Clinical Operations
- Full Time Director Clinical Operations
$81K - $111K/yr
Full-time
Medical, Dental, Vision, PTO
Posted 3 days ago
Job description
About Inspiren
Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.
About the Role
The Director, Clinical Success owns the operator relationship end-to-end. This is not a support role or a coordination role. You are the strategic partner to senior living operators, responsible for driving adoption, demonstrating ROI, and securing renewals across a complex, multi-stakeholder book of business.
This role sits at the intersection of clinical credibility, commercial ownership, and executive presence. You will operate at the leadership level with operator executives while staying close enough to the community to know what is actually happening on the floor. You know when to zoom out and when to get in the weeds, and you make that switch instinctively.
You will not directly manage a team, but you will be a force multiplier. You will mentor CSMs and CSDs, share what is working, and help elevate the craft of the broader CS organization. Travel expectation is approximately 30% to support on-site visits, EBRs, and key client moments.
Success in this role is measured by:
Must-Haves
This role is high-accountability and high-velocity. You will own a complex book of business and be expected to make decisions quickly, navigate difficult conversations, and deliver outcomes without always having perfect information.
The growth path here is not into people management. It is into a bigger, more complex book of business, deeper operator relationships, and expanded influence within Inspiren. If you are ambitious and want to grow as an individual contributor and operator-level strategist, that path exists and we will invest in it.
Travel expectation is approximately 30% to support on-site visits, EBRs, and key client moments.
Details
Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff.
Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.
About the Role
The Director, Clinical Success owns the operator relationship end-to-end. This is not a support role or a coordination role. You are the strategic partner to senior living operators, responsible for driving adoption, demonstrating ROI, and securing renewals across a complex, multi-stakeholder book of business.
This role sits at the intersection of clinical credibility, commercial ownership, and executive presence. You will operate at the leadership level with operator executives while staying close enough to the community to know what is actually happening on the floor. You know when to zoom out and when to get in the weeds, and you make that switch instinctively.
You will not directly manage a team, but you will be a force multiplier. You will mentor CSMs and CSDs, share what is working, and help elevate the craft of the broader CS organization. Travel expectation is approximately 30% to support on-site visits, EBRs, and key client moments.
Success in this role is measured by:
- Net Dollar Retention across your assigned accounts
- Client-validated ROI and measurable outcomes
- Expansion revenue closed within your book of business
- Adoption and utilization of Inspiren products
- Client satisfaction (NPS)
- Own the operator relationship. You are the primary point of contact for executive stakeholders at your accounts. You build trust, manage through complexity, and make your clients feel like Inspiren has a partner invested in their success.
- Drive commercial outcomes. You understand the renewal cycle, expansion opportunities, and the financial logic of the operator. You lead executive business reviews with data-driven storytelling and keep NDR front of mind at every stage of the relationship.
- Drive expansion. You know your accounts well enough to spot where Inspiren can do more, and you build the case for it. You bring opportunities to the table with a point of view, not just a flag, and you partner with Sales to get them across the line.
- Lead with solutions. When problems surface, you show up with options, not escalations. You are resourceful, decisive, and accountable for outcomes, not just activity.
- Operate at altitude and in the details. You can present to a CEO in the morning and troubleshoot a utilization issue with a community DON in the afternoon. You know which mode the moment requires.
- Build structure where none exists. You create account plans, track progress against joint impact plans, and bring operational rigor to a book of business that demands it.
- Mentor and elevate. You actively invest in the growth of CSMs and CSDs around you, sharing frameworks, debriefing accounts, and modeling what great looks like in this role.
- Represent the voice of the customer internally. You surface themes, flag risks, and work cross-functionally with Sales, Product, and the CCOE to bring the right resources to the right accounts at the right time.
Must-Haves
- Startup mentality. You have worked in a fast-moving, high-growth environment where the playbook was still being written. You are comfortable with ambiguity and do not wait to be told what to do.
- Commercial ownership. You understand revenue, renewal, and expansion. You speak the language of operators and executives and take accountability for NDR outcomes on your book.
- Altitude flexibility. You can operate at the strategic and executive level and get into the operational details when needed. You know which mode the situation requires.
- Solutions orientation. You bring proposals, not problems. You are proactive, resourceful, and own outcomes rather than hand them off.
- Operational rigor. You manage complex, multi-stakeholder relationships with structure, follow-through, and a high bar for execution.
- EBR and data fluency. You are confident in leading executive business reviews, building a narrative around data, and translating metrics into meaningful insights for operator leadership.
- 7+ years of experience in customer success, account management, or enterprise client-facing roles in a SaaS or healthtech environment.
- Clinical background. A clinical credential or meaningful clinical experience is a real differentiator in this role. Our customers are clinicians and operators who respond to people who understand care delivery. Preferred, not required.
- Senior living or post-acute experience. Familiarity with the operator landscape accelerates credibility and shortens ramp time.
- Cross-functional fluency. Experience working closely with Sales, Product, and clinical teams without friction.
This role is high-accountability and high-velocity. You will own a complex book of business and be expected to make decisions quickly, navigate difficult conversations, and deliver outcomes without always having perfect information.
The growth path here is not into people management. It is into a bigger, more complex book of business, deeper operator relationships, and expanded influence within Inspiren. If you are ambitious and want to grow as an individual contributor and operator-level strategist, that path exists and we will invest in it.
Travel expectation is approximately 30% to support on-site visits, EBRs, and key client moments.
Details
- The annual salary for this role is $175,000-$185,000 + variable bonus + equity + benefits (including medical, dental, and vision)
- Flexible PTO
- Location: Remote, US - PST/MST preferred
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
About Inspiren
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
1 - 10 Employees
Headquarters location
New York, NY, US
Year founded
2016