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Clinical Success Manager Jobs (NOW HIRING)

VideaHealth

Clinical Success Manager

Boston, MA · On-site +1

$100K - $120K/yr

We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across our ...

HEALTHSTREAM INC

Success Manager

Nashville, TN · Hybrid

HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...

HEALTHSTREAM INC

Success Manager

Nashville, TN · On-site +1

HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...

HEALTHSTREAM INC

Success Manager

Nashville, TN · Hybrid

HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...

HEALTHSTREAM INC

Success Manager

Nashville, TN · On-site +1

HealthStream provides the leading learning, clinical development, credentialing, and scheduling ... Position Information Position Overview The Success Manager plays a pivotal role to assure a ...

MPOWERHealth

The Clinical Client Success Manager is responsible for routinely managing client accounts, proactively communicating with all clients, and providing day-to-day management and operational support of ...

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Clinical Success Manager information

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$40K

$79.3K

$123K

How much do clinical success manager jobs pay per year?

As of Jul 5, 2026, the average yearly pay for clinical success manager in the United States is $79,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $88,500.00 per year, depending on experience, location, and employer.

What is the difference between Clinical Success Manager vs Clinical Account Manager?

AspectClinical Success ManagerClinical Account Manager
CredentialsHealthcare-related certifications, clinical backgroundSales or account management certifications, healthcare knowledge
Work EnvironmentHealthcare settings, client sites, hospitalsMedical device or pharmaceutical companies, client offices
Employer & IndustryHealthcare providers, biotech firmsMedical device, pharma, healthcare technology
Primary FocusEnsuring clinical success, user training, patient outcomesManaging client accounts, sales support, product adoption

The Clinical Success Manager focuses on supporting clinical outcomes and user training within healthcare settings, while the Clinical Account Manager emphasizes managing client relationships and sales. Both roles require healthcare knowledge but differ in their primary objectives and daily tasks.

How does a Clinical Success Manager typically collaborate with clinical and technical teams to drive patient outcomes?

A Clinical Success Manager acts as a key liaison between healthcare providers and technical teams, ensuring that clinical solutions are effectively implemented and optimized for patient care. This role often involves gathering feedback from clinicians, troubleshooting workflow challenges, and translating clinical needs into actionable insights for product development or support teams. Regular collaboration includes conducting training sessions, facilitating user adoption, and monitoring clinical metrics to measure success. By maintaining open communication and fostering teamwork, Clinical Success Managers help bridge gaps and promote better health outcomes.

What are the key skills and qualifications needed to thrive as a Clinical Success Manager, and why are they important?

To thrive as a Clinical Success Manager, you need strong clinical knowledge, experience in healthcare settings, and a background in nursing, allied health, or healthcare administration. Familiarity with electronic health records (EHR), healthcare analytics platforms, and customer relationship management (CRM) systems is typically required. Outstanding communication, problem-solving, and relationship-building skills set successful Clinical Success Managers apart. These competencies are crucial for ensuring clients achieve optimal outcomes with clinical solutions, driving adoption, and maintaining high satisfaction in dynamic healthcare environments.

What is a Clinical Success Manager?

A Clinical Success Manager is a professional who acts as a liaison between healthcare organizations and technology or service providers to ensure the successful adoption and use of clinical solutions. They work closely with medical staff to understand their needs, provide training, and troubleshoot issues related to clinical products or services. Their primary goal is to maximize the effectiveness of clinical workflows and support improved patient outcomes. Clinical Success Managers often analyze data, gather feedback, and collaborate with multiple teams to optimize the user experience and ensure client satisfaction.
More about Clinical Success Manager jobs
What cities are hiring for Clinical Success Manager jobs? Cities with the most Clinical Success Manager job openings:
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Clinical Success Manager jobs near you
Infographic showing various Clinical Success Manager job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 20% Part Time, and 9% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $79,349 per year, or $38.1 per hour.
Clinical Success Manager

Clinical Success Manager

VideaHealth

Boston, MA • On-site, Remote

$100K - $120K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 22 days ago

Job description

About Us:
Videa is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, increase operating efficiencies, and improved patient understanding.
About the Role:
We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across our enterprise and mid-market customer base. You will bring clinical credibility, guide adoption strategies, and strengthen client relationships across your book of business. You will also lead education and enablement initiatives for customers and internal teams, ensuring clinical excellence and consistency across all accounts.
Key Responsibilities
Client Relationship & Satisfaction
  • Own the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementation
  • Develop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metrics
  • Deliver a consistently high standard of service that drives client satisfaction, retention, and advocacy
  • Manage issue escalations with professionalism, balancing urgency with clear client expectation-setting
Product Adoption & Clinical Success
  • Drive product adoption across dental teams through a consultative approach rooted in clinical workflow expertise
  • Define adoption milestones and clinical success metrics in partnership with clients; intervene proactively when engagement lags
  • Analyze client usage data to surface trends, identify gaps, and share actionable opportunities for deeper engagement
  • Bring clinical credibility into strategic account conversations to ensure adoption aligns with both clinical and business outcomes
Education & Enablement
  • Design and deliver clinical training programs for dental teams, executives, and front-line staff
  • Develop scalable educational assets - including guides, webinars, playbooks, and case studies - to build confidence in AI-assisted workflows
  • Represent the company as a clinical thought leader at client meetings, workshops, and industry events
Cross-Functional Collaboration & Advocacy
  • Translate client feedback and clinical insights into actionable input for Product, Engineering, and Go-to-Market teams
  • Collaborate with Sales, Implementation, and Clinical Effectiveness to deliver a seamless, clinically sound customer experience
  • Serve as the internal voice of the client to continuously improve implementation, and product experience
Requirements
  • Dental degree (DDS, DMD, RDH, or equivalent) with business or industry experience (MBA, consulting, customer success, or leadership roles in dental organizations).
  • 5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles - ideally in health tech, SaaS, or AI
  • Proven ability to educate and influence clinical teams while also engaging executives on business outcomes
  • Excellent communication skills, with the ability to bridge technical, clinical, and business perspectives
  • Highly organized, with the ability to partner across multiple accounts and teams
  • Passion for innovation in dental care and for transforming patient outcomes through technology
  • Tenacity and creative problem solving skills
What It Is Like to Work Here
We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.
We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.
What We Offer
  • Competitive compensation and meaningful equity
  • Unlimited PTO
  • 100% company-paid dental and vision coverage
  • Generous medical contributions
  • The opportunity to work on AI that is actually used every day
  • A team of thoughtful, driven people who genuinely care
Do Not Meet Every Requirement
Apply anyway.
We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
The base salary range for this role is $100,000-$120,000. Actual compensation may vary depending on factors such as experience, skills, qualifications, and location. In addition to base salary, total compensation may include bonus opportunities, equity, and a comprehensive benefits package where applicable.
Equal Opportunity
Videa is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal.
If you want to join a breakthrough health technology company and accelerate its impact, we encourage you to apply.
E-Verify Participation Notice: Videa participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

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