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Clinical Services Assistant Jobs (NOW HIRING)

Pennsylvania Medicine

Clinical Services Associate

PA · On-site

Please upload your Medical Assistant Diploma, Medical Assistant Certificate, and BLS certification card with application. ** Summary: The Clinical Services Associates (CSA) (MEDICAL ASSISTANT ...

DaVita

Director, Clinical Services

Bowers, PA · On-site

Supervising DSD clinical services teammates including the hiring, promotion, discipline ... approach * Assist in developing action plans and strategies for addressing deficiencies in ...

New

DaVita

Director, Clinical Services

Ohio, IL · On-site

Supervising DSD clinical services teammates including the hiring, promotion, discipline ... approach * Assist in developing action plans and strategies for addressing deficiencies in ...

DaVita

Director, Clinical Services

Indiana, PA · On-site

Supervising DSD clinical services teammates including the hiring, promotion, discipline ... approach * Assist in developing action plans and strategies for addressing deficiencies in ...

New

DaVita

Director, Clinical Services

Southbridge, MA · On-site

Supervising DSD clinical services teammates including the hiring, promotion, discipline ... approach * Assist in developing action plans and strategies for addressing deficiencies in ...

New

Addison Group

Clinical Services Consultant

Littleton, CO · On-site

$70K - $80K/yr

Job Title: Clinical Services Consultant Industry: Healthcare Technology Location (City, State ... Travel to customer sites to conduct training, support implementations, and assist during system ...

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Clinical Services Assistant information

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How much do clinical services assistant jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for clinical services assistant in the United States is $20.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $23.32 per hour, depending on experience, location, and employer.

What are Clinical Services Assistants?

Clinical Services Assistants are healthcare professionals who support the daily operations of medical facilities by assisting clinicians, managing patient records, scheduling appointments, and ensuring a clean and organized environment. They often serve as the first point of contact for patients, helping with check-ins and addressing basic questions. Their role is essential for maintaining smooth workflow and high-quality patient care within clinics, hospitals, or other healthcare settings.

What does a clinical assistant do?

A clinical assistant supports healthcare providers by preparing patients for examinations, taking vital signs, and managing medical records. They often assist with administrative tasks, ensure a clean and organized environment, and may perform basic clinical procedures under supervision.

Is a clinical assistant the same as a CNA?

A clinical services assistant is a healthcare support role that may involve administrative tasks and patient interaction, but it is not the same as a certified nursing assistant (CNA), who provides direct patient care under supervision and must complete specific certification requirements. CNAs typically have formal training and certification, while clinical assistants may have different qualifications depending on the setting.

What is the difference between Clinical Services Assistant vs Medical Assistant?

AspectClinical Services AssistantMedical Assistant
CredentialsTypically requires a high school diploma or equivalent; certification is optionalRequires a high school diploma; certification (CMA or RMA) often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient settings
Job DutiesAssisting with patient care, preparing exam rooms, administrative tasksTaking vital signs, assisting with procedures, administrative duties

Both roles support patient care in healthcare settings, but Medical Assistants often have more clinical responsibilities and may hold certifications. Clinical Services Assistants focus on supporting clinical staff and patient preparation, with less emphasis on certification.

What are the key skills and qualifications needed to thrive as a Clinical Services Assistant, and why are they important?

To thrive as a Clinical Services Assistant, you need a foundational understanding of healthcare procedures, basic medical terminology, and often a certificate or diploma in healthcare support or a related field. Familiarity with electronic health record (EHR) systems, scheduling software, and standard office equipment is typically required. Strong organizational skills, attention to detail, and excellent interpersonal communication help you excel in supporting both patients and clinical staff. These skills ensure smooth clinic operations, accurate patient records, and a positive experience for patients and providers alike.

How to make $100,000 as a medical assistant?

As a clinical services assistant or medical assistant, earning $100,000 typically requires gaining extensive experience, specialized skills, or certifications such as EHR proficiency or phlebotomy. Working in high-paying settings like specialty clinics or hospitals, pursuing additional training, and taking on supervisory or administrative roles can also increase earning potential.

What are some common challenges faced by Clinical Services Assistants in a healthcare setting?

Clinical Services Assistants often juggle multiple responsibilities, such as managing patient records, scheduling appointments, and supporting clinical staff. A common challenge is handling a high volume of administrative tasks while ensuring accuracy and maintaining patient confidentiality. Additionally, they must adapt quickly to changing priorities and communicate effectively with both patients and healthcare professionals. Strong organizational skills and attention to detail can help overcome these challenges, making the role both demanding and rewarding.

Who gets paid more, MA or PCT?

In healthcare, Medical Assistants (MAs) generally earn higher wages than Patient Care Technicians (PCTs), though salaries can vary based on location, experience, and certifications. MAs often have more formal training and may perform a broader range of clinical and administrative tasks, which can influence pay rates.
What cities are hiring for Clinical Services Assistant jobs? Cities with the most Clinical Services Assistant job openings:
What are the most commonly searched types of Clinical Services jobs? The most popular types of Clinical Services jobs are:
What states have the most Clinical Services Assistant jobs? States with the most job openings for Clinical Services Assistant jobs include:
Clinical Services Assistant jobs near you

Clinical Services Associate

Pennsylvania Medicine

PA • On-site

Full-time

Medical, PTO

Posted 29 days ago

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Clinical Services Associate (Medical Assistant)
Entity: (Clinical Care Associates) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP)
Department: Chestnut Hill Family Practice
Location: Penn Family Medicine Chestnut Hill - 906 Bethlehem Pike
Hours: Full Time
**Please upload your Medical Assistant Diploma, Medical Assistant Certificate, and BLS certification card with application. **
Summary:
The Clinical Services Associates (CSA) (MEDICAL ASSISTANT) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA).
Are you looking for an organization that actively supports your career growth? If so, a Clinical Services Associate opportunity at Penn Medicine can help get you there! Clinical Services Associates have an opportunity to join our organization and make a difference in the lives of our patients. Clinical Services Associates with Penn Medicine are in a unique position to gain valuable knowledge which can be leveraged to move not only into more advanced clinical roles but also operational roles. Through our generous tuition benefit as well as our commitment to promoting from within Penn Medicine sees more than 30% of our employees secure advancement opportunities into roles such as a Clinical Services Coordinator, Nurses, and Practice Managers just to name a few!
Penn Medicine employees enjoy a comprehensive benefit package to include generous paid time off and paid holidays. And health insurance premiums which have remained flat for 5 years!
Want to hear more? Submit your application today for this Clinical Services Associate opportunity and learn more about what a career path at Penn Medicine could look like for you!
Responsibilities:
Patient Care Accountabilities:
  • Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient's vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc.
  • Observes patient condition and communicates any abnormal data or changes to provider.
  • Assist patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested.
  • Specimen management: obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary.
  • Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR.
  • Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required.
  • Responds appropriately to emergency/code situations.
  • CCA CSAs, if applicable as per regulatory guidelines administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR.
  • Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric.
Clerical / Other Accountabilities:
  • Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services.
  • Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.
  • Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed.
  • CCA CSAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions.
Environmental / Safety Accountabilities:
  • Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques.
  • Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.
  • Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol.
  • Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider.
  • Maintain temperature log for refrigerator or room temperature as needed.
  • Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors.
  • CCA CSAs if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned.
Patient Service:
  • Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.
  • As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.
  • Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and as needed, offering alternative and canceling/rescheduling appointments.
  • Responsible for arriving/departing activities of patient at practice and performs point of service activities collects copays and records accurately, obtains necessary signatures/forms, obtaining insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.
  • Communicates with patients regarding patient flow and wait times - keeps manager aware of potential issues as they arise.
  • Issues referrals and obtains pre-authorizations for patients as required and as per protocol.
Financial:
  • Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.
  • Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols
  • Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations.
  • Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.
  • Orders supplies for the office and generate front-end process reports as requested.
Other / Regulatory:
  • Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
  • Flexible and readily adopts new processes and engages in practice operation changes.

Credentials:
  • BLS/CPR, as a healthcare provider per the American Heart Association Required
  • MA Certification (Required within 90 days of hire ONLY if position is in PA. Must have at time of offer in NJ.)

Education or Equivalent Experience:
  • H.S. Diploma/GED Required
  • Completion of an accredited Medical Assistant program (or higher-level equivalent) Required
    • OR 2 years' experience working as an MA may be considered in lieu of MA program completion.
    • OR 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion.
  • 2+ years' Medical Office or Customer Service experience.
  • Associate's degree preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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