Clinical Service Manager Jobs in Iowa (NOW HIRING)

Are you a healthcare operations leader who thrives on improving processes, enhancing patient access, and supporting high-performing clinical teams? We are seeking a Manager of Clinical Services to provide operational leadership across a growing portfolio of outpatient clinics, including Family Medicine, Osteopathic Manual Medicine, Foot & Ankle, Diagnostic Imaging/X-Ray, and future clinical service lines.

In this role, you will drive operational excellence through strategic scheduling, workflow optimization, staffing coordination, and patient flow management while partnering closely with providers and staff to deliver an exceptional patient experience. Reporting to the Director of Clinical Operations & Strategy, this position offers the opportunity to make a meaningful impact within a collaborative university health enterprise where innovation, teamwork, and continuous improvement are valued every day.

What you'll do:

• Lead the daily operations of outpatient clinical service lines, ensuring efficient patient flow, scheduling coordination, and consistent delivery of high-quality care.
• Optimize clinic access, provider utilization, and operational capacity through effective scheduling strategies, workflow management, and continuous process improvement.
• Supervise and develop clinical and administrative staff, including recruitment, onboarding, performance management, training, and workforce planning.
• Drive workflow optimization and quality improvement initiatives by monitoring key performance indicators, enhancing operational efficiency, and supporting patient safety and regulatory compliance.
• Foster an exceptional patient experience by promoting patient-centered care, improving access and coordination, and maintaining a welcoming clinical environment.
• Partner with clinical, academic, and administrative stakeholders on strategic planning, service line development, budgeting, resource management, and organizational growth initiatives.

What we are looking for:

• Current RN license required.
• BSN required; Master's preferred.
• 3-5 years of ambulatory or clinical operations experience required.
• Minimum of one (1) year of supervisory experience required.
• Experience in outpatient clinic operations preferred.
• Strong understanding of scheduling, throughput, and clinical workflows.
• EMR experience preferred.

*To see the full job description go to Position Description at the bottom of this posting.

Total Rewards:

For this position, we anticipate a starting salary in the mid- to upper $90,000's. However, the final offered salary will be commensurate with the qualifications and experiences of the selected candidate.

Our employees are what make DMU special, so we treat them well! Our Total Rewards reflect this commitment. Qualified faculty and staff enjoy a generous employer contribution toward the medical plan, 10% retirement match, flexible work arrangements, community service time, tuition assistance, professional development funding and access to wellness facilities with programs that promote a well-balanced lifestyle. Visit www.dmu.edu/employment to learn more about our benefits.

DMU is proud to offer employees generous benefits and perks, paid time off, free use of wellness facilities and a host of employee engagement and recognition programs throughout the year.

About:

Founded in 1898, Des Moines University Medicine and Health Sciences is a premier medical and health sciences institution comprising three colleges - the College of Osteopathic Medicine, the College of Podiatric Medicine and Surgery and the College of Health Sciences. DMU offers graduate-level professional degree programs in anatomy, biomedical sciences, health care administration, medical science, occupational therapy, osteopathic medicine, physical therapy, physician assistant studies, podiatric medicine and public health.

Located in West Des Moines, part of Iowa's capital metro, DMU provides a collaborative, student-centered academic environment. Our students consistently exceed national benchmarks in board exam performance, certification pass rates and medical residency match outcomes. Our mission is to improve lives in our global community by educating diverse groups of highly competent and compassionate health professionals.

It is an exciting time to join DMU. Our 88-acre campus in West Des Moines brings the entire academic community together in one collaborative, future-focused environment, while the Des Moines University Clinic serves patients within the DMU32 Health and Business Complex in downtown Des Moines. Our state-of-the-art campus features technology-rich, flexible learning environments that support innovative teaching and connect faculty and students across all of our programs. Modern research facilities include a vibrant open-concept laboratory that fosters collaboration, accelerates discovery and empowers faculty and students to advance the health sciences.

DMU enhances our community's quality of life by educating outstanding health professionals and leaders, providing expert and compassionate patient care, serving the community in diverse ways and contributing to the vitality of central Iowa.

At DMU, you will make a meaningful contribution to the dynamic future of medicine and health sciences by supporting a diverse community of faculty and staff with programs and services across the employee lifecycle.

Required Documents:

Resume, cover letter and contact information for three professional references required at time of online submission. Apply at www.dmu.edu/employment.

Department: Primary Care

Status: Exempt

Position Description