Clinical Resolution Laboratory Jobs (NOW HIRING)

Benchtop - Specialist IS Technical Support Analyst
Windows 11 Migration & Laboratory Systems Support
W2 ONLY Contract
Location: Thousand Oaks, CA (Onsite 5 Days/Week) - MUST BE CURRENTLY LOCAL
Duration: 4-12+ Month W2 (ONLY) Contract
Schedule: Monday-Friday, 8:00 AM - 5:00 PM (occasional after-hours support required)
W2 Pay:  $42.00/Hr. -  $45.00/Hr.
 

• 5+ years of experience
• Primary project is Win10-11 migration in lab/mfc environments. 
• Requires experience working in labs or manufacturing.

• Nice to have if they have worked in a regulated environment, but does not have to be pharma/biotech

Position Overview
We are seeking an experienced Specialist IS Technical Support Analyst to support a large-scale Windows 10 to Windows 11 migration initiative across laboratory and manufacturing environments. This role will be responsible for upgrading, validating, deploying, and supporting laboratory instrument workstations and associated systems within a highly regulated GxP environment.
The ideal candidate will have extensive experience administering Windows desktop platforms, supporting laboratory systems, and working within regulated industries such as biotechnology, pharmaceuticals, medical devices, clinical research, manufacturing, or quality control laboratories.
This individual will collaborate closely with scientists, laboratory personnel, manufacturing teams, instrument vendors, and enterprise IT organizations to ensure successful migration and ongoing support of critical laboratory computing systems.
This is a hands-on role requiring both technical expertise and strong customer service skills, as many systems directly support scientific research, testing, manufacturing operations, and laboratory instrumentation. Key Responsibilities
 

• Support migration activities from Windows 10 to Windows 11 across laboratory and manufacturing environments.
• Assess workstation readiness, compatibility requirements, and hardware upgrade needs.
• Validate operating system upgrades for GxP-regulated systems and instrument controller workstations.
• Ensure compliance with validation requirements and approved change-control procedures.
• Partner with enterprise desktop engineering teams to implement standardized Windows 11 configurations and security policies.

Professional Skills

• Strong troubleshooting and root-cause analysis capabilities.
• Exceptional customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and documentation skills.
• Ability to work independently with minimal supervision.
• Demonstrated ownership and accountability for issue resolution.
• Ability to lift equipment up to 40 lbs.

Required Qualifications
Technical Experience

• 5+ years of Windows desktop administration and technical support experience.
• Proven experience supporting Windows 10 and Windows 11 environments.
• Hands-on experience with SCCM/MECM for software deployment and endpoint management.
• Experience using ServiceNow or comparable IT Service Management platforms.
• Strong PC and laptop hardware troubleshooting and repair skills.
• Experience supporting enterprise software deployments and patch management.
• Working knowledge of:
• TCP/IP networking
• DNS
• DHCP
• Windows Domains
• Active Directory
• Network connectivity troubleshooting
• Endpoint security tools

Asset Management & Documentation

• Maintain accurate inventory records for laboratory computers and instrument-connected systems.
• Conduct physical audits and asset reconciliations.
• Document system configurations, upgrade activities, validation records, and support procedures.
• Ensure all work is appropriately tracked and documented within ServiceNow.
• Support audit readiness and regulatory compliance requirements.
• Deliver exceptional customer service to scientific, engineering, quality, and manufacturing teams.
• Administer Windows 10, Windows 11, and Windows Server systems.
• Utilize SCCM/MECM for software deployments, operating system imaging, patching, and endpoint management.
• Support Active Directory, Group Policy, domain membership, and endpoint security initiatives.
• Deploy antivirus updates, security patches, and enterprise software solutions.
• Configure file shares, permissions, and data management solutions supporting laboratory operations.
• Assist with data remediation efforts and automated movement of scientific data into enterprise storage environments.
• Provide Tier 1 and Tier 2 desktop and systems support for laboratory and manufacturing users.
• Respond to incidents, service requests, and change requests through ServiceNow.
• Troubleshoot Windows operating systems, application issues, hardware failures, and connectivity problems.
• Perform user account management, software licensing administration, and access control activities.
• Escalate complex issues while maintaining ownership through resolution.

Laboratory & Instrument Computer Support

• Install, configure, administer, and maintain laboratory-based computer systems used to operate scientific instruments.
• Support instrument controllers connected to systems including HPLCs, Mass Spectrometers, chromatography platforms, analytical equipment, and other laboratory technologies.
• Work directly with laboratory scientists and business stakeholders to resolve technical issues impacting research and testing activities.
• Perform software installation, configuration, upgrades, maintenance, and troubleshooting.
• Collaborate with equipment vendors during new installations, software updates, and configuration changes.
• Support laboratory data acquisition, transfer, storage, and archival processes.