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Clinical Operations Manager Jobs in Rochester, NY

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Clinical Operations Manager information

See Rochester, NY salary details

$34.5K

$96.7K

$184K

How much do clinical operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for clinical operations manager in Rochester, NY is $96,732.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $112,000.00 per year, depending on experience, location, and employer.

What is a clinical operations manager?

Clinical Operations Managers are professionals responsible for overseeing the day-to-day administrative and operational functions of clinical trials or healthcare facilities. They ensure that clinical protocols are followed, resources are efficiently allocated, and regulatory compliance is maintained. These managers coordinate between healthcare staff, researchers, and external partners to facilitate smooth clinical operations and high-quality patient care. Their role is essential in ensuring that clinical services or trials are delivered effectively, safely, and on schedule.

What does a clinical operations manager do?

A clinical operations manager or director is a health care professional who oversees the operations of a medical facility. Their duties include meeting regularly with department heads, reading assessments of employee productivity, and managing administrative tasks, such as budgeting and billing. Qualifications for a clinical operations manager include experience in medical administration, management skills, and organizational skills. An advanced degree in public health or health administration can significantly improve your job opportunities.

What are the key skills and qualifications needed to thrive as a clinical operations manager, and why are they important?

To thrive as a Clinical Operations Manager, you need expertise in clinical trial management, regulatory compliance, and healthcare operations, usually supported by a degree in a health-related field and relevant experience. Familiarity with clinical trial management systems (CTMS), electronic data capture (EDC) platforms, and certifications such as ACRP or SOCRA are commonly required. Strong leadership, problem-solving abilities, and effective communication are essential soft skills for this role. These skills ensure efficient trial execution, regulatory adherence, and successful coordination across teams and stakeholders.

What are the main challenges clinical operations managers face when overseeing multiple clinical trials simultaneously?

Clinical Operations Managers often juggle several clinical trials at once, which can present challenges such as maintaining consistent quality across studies, ensuring timely patient recruitment, and managing diverse teams. They must coordinate with cross-functional departments, address regulatory compliance, and troubleshoot unforeseen issues, all while staying on schedule and within budget. Effective organizational skills, proactive communication, and adaptability are essential for overcoming these challenges and ensuring successful trial outcomes.

What is the difference between Clinical Operations Manager vs Clinical Research Coordinator?

AspectClinical Operations ManagerClinical Research Coordinator
CredentialsBachelor's degree in health sciences, management experienceBachelor's degree in health or life sciences, research training
Work EnvironmentOversees multiple clinical trials, manages teamsAssists with daily trial activities, data collection
Employer & IndustryPharmaceutical companies, CROs, hospitalsResearch institutions, hospitals, clinical sites

The Clinical Operations Manager focuses on overseeing entire clinical trial operations, managing teams, and ensuring compliance. In contrast, the Clinical Research Coordinator handles the day-to-day activities at trial sites, such as patient recruitment and data collection. Both roles require related credentials and work within the clinical research industry, but their responsibilities and scope differ significantly.

More about Clinical Operations Manager jobs

What are the most commonly searched types of Clinical Operations jobs in Rochester, NY?

The most popular types of Clinical Operations jobs in Rochester, NY are:

What are popular job titles related to Clinical Operations Manager jobs in Rochester, NY?

For Clinical Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Clinical Operations Manager jobs in Rochester, NY look for?

The top searched job categories for Clinical Operations Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Clinical Operations Manager jobs?

Cities near Rochester, NY with the most Clinical Operations Manager job openings:

Clinical Operations Manager jobs near you
Infographic showing various Clinical Operations Manager job openings in Rochester, NY as of September 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $96,732 per year, or $46.5 per hour.

Medical Secretary 2

Rochester, NY • On-site

Allied Digestive Health
Outpatient Health Care • 501 - 1,000 employees
Learn more about Allied Digestive Healthexternal

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Key responsibilities

  • Manage complex scheduling for multiple healthcare providers, including patient appointments, meetings, and procedures.

  • Maintain and update patient medical records and documentation in compliance with HIPAA and other regulatory standards.

  • Serve as the primary point of contact for patients, addressing inquiries, providing information, and coordinating follow-up care.

Allied Digestive Health rating

8.2

Company rating: 8.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

We are excited to announce that we are looking for a Full-Time, Medical Secretary 2 at Rochester Gastroenterology Associates in Rochester, NY.

About the Role:

The Medical Secretary 2 plays a critical role in ensuring the smooth and efficient operation of healthcare facilities by providing advanced administrative support to medical staff. This position involves managing patient communications, scheduling appointments, and maintaining accurate medical records with a high degree of confidentiality and professionalism. The Medical Secretary 2 acts as a liaison between patients, healthcare providers, and insurance companies, facilitating clear and timely information exchange. This role requires a strong understanding of medical terminology, healthcare procedures, and regulatory compliance to support clinical operations effectively. Ultimately, the Medical Secretary 2 contributes to enhancing patient care quality by ensuring administrative processes are handled accurately and efficiently.

Responsibilities:

  • Manage complex scheduling for multiple healthcare providers, including patient appointments, meetings, and procedures.
  • Maintain and update patient medical records and documentation in compliance with HIPAA and other regulatory standards.
  • Serve as the primary point of contact for patients, addressing inquiries, providing information, and coordinating follow-up care.
  • Prepare and process medical correspondence, reports, and billing information accurately and promptly.
  • Coordinate communication between medical staff, patients, insurance companies, and external agencies to facilitate smooth operations.

Skills:

The Medical Secretary 2 utilizes strong organizational skills daily to manage complex scheduling and maintain accurate patient records, ensuring seamless clinical operations. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance representatives, facilitating clear and professional exchanges. Proficiency in electronic health record systems and office software enables efficient documentation and data management. Knowledge of medical terminology and healthcare regulations supports compliance and accuracy in all administrative tasks. Additionally, problem-solving skills help address scheduling conflicts and patient concerns promptly, contributing to a positive healthcare experience.

Minimum Qualifications:

  • High school diploma or equivalent required; completion of a medical secretary or administrative assistant program preferred.
  • Minimum of two years of experience in a medical office or healthcare administrative role.
  • Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
  • Strong knowledge of medical terminology and healthcare administrative procedures.
  • Excellent communication and organizational skills with the ability to handle sensitive information confidentially.

Preferred Qualifications:

  • Associate degree or higher in health administration, medical office management, or related field.
  • Experience with insurance billing and coding processes.
  • Familiarity with healthcare compliance regulations such as HIPAA and OSHA.
  • Bilingual abilities to assist a diverse patient population.
  • Certification as a Certified Medical Administrative Assistant (CMAA) or equivalent


We offer competitive base salary, generous benefits, including Medical, Dental, Vision, Life Insurance, Voluntary, Time-Off Benefits, EAP, 401K and Commuter Benefits.

What Allied Digestive Health employees say

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