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Clinical Account Manager Jobs in Silver Spring, MD

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Clinical Account Manager information

See Silver Spring, MD salary details

$30.5K

$68K

$109.6K

How much do clinical account manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for clinical account manager in Silver Spring, MD is $68,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $81,200.00 per year, depending on experience, location, and employer.

What is a clinical account manager?

A Clinical Account Manager is a professional who acts as the primary liaison between healthcare organizations and a company's clinical products or services. They are responsible for managing relationships with clients, understanding their clinical needs, and ensuring effective implementation and support of products or services. Clinical Account Managers often provide training, troubleshoot issues, and help optimize the use of products to improve patient outcomes. Their role combines elements of sales, customer service, and clinical expertise to maintain client satisfaction and drive business growth.

What are the key skills and qualifications needed to thrive as a clinical account manager?

To thrive as a Clinical Account Manager, you need a strong background in healthcare or life sciences, combined with sales or account management experience, often supported by a relevant degree. Familiarity with CRM software, clinical data platforms, and industry regulations is typically required, and certifications in sales or clinical fields can be advantageous. Exceptional communication, relationship-building, and problem-solving skills help you connect with clients and navigate complex healthcare environments. These skills and qualifications ensure effective client engagement, support clinical adoption of products, and drive business growth in a competitive market.

How does a clinical account manager typically collaborate with healthcare providers and internal teams to ensure client satisfaction?

Clinical Account Managers play a vital role in bridging communication between healthcare providers and their organization. They regularly meet with clients to understand their clinical and operational needs, address concerns, and provide tailored solutions. Internally, they work closely with sales, medical, and technical teams to coordinate product implementation, training, and ongoing support. Effective collaboration ensures that clients receive high-quality service, fostering long-term partnerships and client satisfaction.

What does a clinical account manager do?

A clinical account manager oversees relationships between healthcare providers and a company's medical products or services. They provide product education, support clinical trials, ensure compliance, and address client needs, often requiring knowledge of medical terminology and relevant certifications. Their role involves coordinating with sales, marketing, and clinical teams to improve patient outcomes and drive product adoption.

What are the most commonly searched types of Clinical Account jobs in Silver Spring, MD?

The most popular types of Clinical Account jobs in Silver Spring, MD are:

What are popular job titles related to Clinical Account Manager jobs in Silver Spring, MD?

For Clinical Account Manager jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Clinical Account Manager jobs in Silver Spring, MD look for?

The top searched job categories for Clinical Account Manager jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Clinical Account Manager jobs?

Cities near Silver Spring, MD with the most Clinical Account Manager job openings:

Clinical Account Manager jobs near you
Infographic showing various Clinical Account Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $68,039 per year, or $32.7 per hour.

Clinical Account Representative

Howard University

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Howard University rating

8.1

Company rating: 8.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

170th of 630 rated colleges and universities

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission.
At Howard University, we prioritize well-being and professional growth.
Here is what we offer:
  • Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
  • Work-Life Balance: PTO, paid holidays, flexible work arrangements
  • Financial Wellness: Competitive salary, 403(b) with company match
  • Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
  • Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us!
https://hr.howard.edu/benefits-wellness
  • BASIC FUNCTION:
    The Clinical Account Rep I position provides the first point of contact to customers. providers, staff, Howard University Faculty Practice Plan, Howard University Hospital, and Other affiliates. This position supports Howard University Faculty Practice appointment lines for each medical practice and provider. Answer inbound calls through an automatic call distribution system in a pleasant and professional manner.
    NATURE AND SCOPE:
    The Clinical Account Rep I manages calls in a professional, systematic, and organized manner; delivers prepared call handling scripts during the call handling process. Identifies the needs of the caller and directs or tasks call requests in a timely and efficient manner. Promotes an emphasis on customer service and focuses on 100% customer satisfaction at all times. Projects a positive, helpful attitude while being an active listener; complies with standards regarding training and professional development. Must be comfortable being monitored for their level of efficiency, accuracy, and customer satisfaction. Displays a strong commitment to delivering excellent customer service when handling calls.
    PRINCIPAL ACCOUNTABILITIES:
    • Schedule appointments for patients and manage large amounts of inbound calls in a timely manner
    • Answer telephone promptly and in a polite and professional manner and follow communication script when handling different call types.
    • Obtain and enter accurate demographic information into Allscripts (address, telephone number, name of insurance or self-pay status)
    • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
    • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and copay - if applicable)
    • Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
    • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
    • Identify callers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
    • Meet Quality Assurance Requirements and other key performance metrics.
    • Excellent organizational skills, ability to multitask, set priorities, and manage time effectively
    • Performs other duties as assigned

    CORE COMPETENCIES:
    • Have strong interpersonal skills; verbal and written communication skills, be organized, able to problem solve, and have a strong sense of the importance of their function
    • Excellent Communication skills, strong phone skills, and verbal communication skills along with

    active listening skills
    • Knowledge of Call Routing and familiar with the call monitoring process and practices
    • Demonstrate successful performance in a high volume Call Center environment.
    • Meet Quality Assurance requirements and other key performance metrics.
    • Excellent organizational skills, ability to multitask, set priorities, and manage time effectively.
    • Customer focus and adaptability to different personality types
    • Excellent organizational skills, ability to multitask, set priorities, and manage time effectively
    • Pays attention to detail and uses good judgment
    • Demonstrates resilience, self-motivation, and a strong drive for success, both personally and professionally
    • Demonstrates teamwork in a high volume Call Center environment.
    • Demonstrates stress tolerance and adaptability to different personality types.

    MINIMUM REQUIREMENTS:
    • High School Diploma or equivalent
    • One (1) year of working experience in a high-volume call center environment and good typing skills
    • Minimum of one year's experience and knowledge of Scheduling, Registration, and Call Handling Process
    • Experience utilizing Allscripts or other web-based computerized appointment scheduling system for medical professional service
    • Knowledge of medical terminology
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
    • Ability to operate a computer, photocopier, and other standard office equipment.
    • Ability to establish and maintain effective working relationships with patients, management, staff, providers, and the public
    • Ability to communicate orally and in writing as well as ability to speak clearly and concisely
    • Ability to plan, organize, coordinate, and prioritize work daily

Compliance Salary Range Disclosure
Expected Pay Range: $18.65 - $20.52

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