Client Technology Analyst Jobs (NOW HIRING)

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout the U.S., Asia, Europe, Latin America, and the Middle East, we have the global reach and extensive capabilities to provide personalized service wherever our clients' needs take us. As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

In this capacity, the IT Analyst will:

• Serve as an effective technical resource to customers who contact them directly fortimely assistance and high-quality solutions and support,as well as for escalations requiring software and hardware requests; Promote new technologies;
• Facilitate and support meeting technology events and tools including video conferences,presentations, client meetings and special events;
• Collaborate with Firm-wide departments to ensure proper and accurate scheduling andexecution of meetings and events;
• Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office;
• Install and maintain computer software standards in accordance with departmentalrequirements and procedures;
• Work across IT teams to achieve timely escalation and closure of software and hardwareissues;
• Maintain the operational availability of office computers and printers;
• Maintain asset management system to ensure the accuracy and currency of Firm assets;
• Use Firm call tracking technology, in conjunction with departmental best practices, tocreate, update, escalate, and close tickets recordingthe life-cycle of a services request;
• Practice call ownership by acting as a liaison with Firm-side IT groups and customerkeeping them apprised of service request status untilrequest is resolved to customer's satisfaction;
• Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;
• Support mobile device technologies; Promote and support remote access tools and best practices;
• Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outagesrequiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);
• Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling andsecurity of Firm data;
• Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and
• Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated).

Proficiencies:

• Advanced proficiency in Microsoft Operating Systems, specifically application installationand configuration processes;
• Advanced proficiency in Microsoft Office Suite;
• Advanced proficiency in Service Now;
• Advanced proficiency in MS Teams;
• Advanced to expert proficiency in remote access architectures, applications andtechnologies (Citrix, VPN);
• Advanced to expert knowledge of mobile technologies (iOS, iPad OS);
• Advanced to expert proficiency in networking technologies, cabling topologies, datacommunication devices, and related applications;
• Advanced to expert proficiency in Inter/Intra/Extranet technologies;
• Advanced to expert proficiency in Document Management Systems (iManage/Work 10);
• Advanced knowledge of customer service principles and practices;
• Advanced proficiency with data security and security applications;
• Advanced proficiency with project management; and
• Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN).

Qualifications:

• Associate's degree (preferred); Bachelor's degree (preferred); or similar workexperience;
• At least 3 years of experience providing direct support to customers in the areas ofbusiness solutions, software, hardware and networking technologies;
• At least 3 years of experience in LAN, WAN and network systems support andmanagement;
• At least 3 years of experience configuring, installing and maintaining client PC operatingsystems and related devices; and
• At least 3 years of professional services or law firm experience (preferred).

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability

• Flexible Spending Accounts and Health Savings Account

• Healthcare Concierge and Advocacy

• Lifestyle Spending Account

• Voluntary 401(k) Plan and Profit Sharing

• 10 Paid Holidays per year and a generous PTO Program

• Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring

• Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)

• Retirement Plan Consulting

• Anniversary Bonus Program

• Professional Development Programs

• Transportation and Commuter Benefits

• International Travel Insurance

• Critical Illness, Hospital Indemnity and Accident Insurance

• Auto/Home/Pet Insurance

• Prepaid Legal Insurance

• Employee Discounts

• And More!

The Firm fosters an open and inclusive work environment that enables us to provide clients with the innovative thinking of teams rich in talent, experience and creativity. We regularly host programs intended to increase cultural competencies and address key topics related to community, opportunity and inclusion. Learn more about our Global Inclusion initiatives here: Global Inclusion