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Epic Client System Administrator (ECSA)

... following systems: MyChart, MyChartMobile, CareLink, CareEveryWhere, HyperspaceWeb, EPS, BLOB ... Client Systems owned record builds to include EPR's and LWS's, as well printer queue creation ...

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How much do client systems jobs pay per hour?

As of Jun 3, 2026, the average hourly pay for client systems in the United States is $48.86, according to ZipRecruiter salary data. Most workers in this role earn between $41.35 and $57.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Systems Specialist, and why are they important?

To thrive as a Client Systems Specialist, you need expertise in computer hardware, software troubleshooting, network fundamentals, and often a relevant associate’s degree or certifications like CompTIA A+ or Microsoft certifications. Familiarity with tools such as Active Directory, ticketing systems, imaging software, and remote desktop applications is commonly required. Strong problem-solving skills, attention to detail, and effective communication are vital soft skills for this role. These competencies ensure timely and accurate support for end-users, minimizing downtime and maintaining smooth business operations.

What are the most common challenges faced by professionals in Client Systems roles, and how can they be addressed?

Professionals in Client Systems roles often encounter challenges such as managing a wide variety of hardware and software configurations, troubleshooting complex technical issues, and balancing multiple support requests from end users. Staying current with rapidly evolving technology and maintaining effective communication with both technical and non-technical team members are also common hurdles. Addressing these challenges requires strong organizational skills, continuous learning, and leveraging documentation and collaboration tools to streamline problem-solving and ensure consistent support across the organization.

What are Client Systems?

Client Systems refers to the management, maintenance, and support of computer systems and related technology that end users, or 'clients,' interact with daily. This includes installing, configuring, and troubleshooting desktop computers, laptops, mobile devices, and their associated software and networks. Professionals in client systems ensure that users have reliable access to the tools they need for productivity, and they often provide technical support and training. This role is critical in organizations to maintain smooth IT operations and help resolve any technology-related issues efficiently.

What job pays 400,000 a year without a degree?

In the field of client systems or IT, high-paying roles such as senior network architects or cybersecurity specialists can reach or exceed $400,000 annually, often requiring extensive experience, certifications like CISSP or CCIE, and advanced technical skills. These positions typically involve managing complex systems, designing infrastructure, or leading security strategies in large organizations.

What is the difference between Client Systems vs Network Support Specialist?

AspectClient SystemsNetwork Support Specialist
Required CredentialsCompTIA A+, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user devices, desktops, laptopsNetwork infrastructure, servers, routers
Employer & Industry UsageIT departments, tech support firmsTelecom, enterprise IT, data centers
Common Search & ComparisonFocus on client device supportFocus on network infrastructure support

Client Systems professionals primarily handle end-user devices like desktops and laptops, ensuring they operate smoothly. Network Support Specialists focus on maintaining and troubleshooting network infrastructure such as routers and switches. While both roles require IT certifications and work in similar environments, their core responsibilities differ: one manages client devices, the other manages network systems.

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Client Systems jobs near you
Client Systems & Process Specialist

Client Systems & Process Specialist

Ambs Call Center

Tampa, FL • On-site

Full-time

Posted 27 days ago

Job description

Client Integration & Solutions Engineer

Ambs Call Center, the nation's top-rated answering service provider, is seeking a technically skilled and service-driven Client Integration & Solutions Engineer. In this dynamic role, you'll play a pivotal part in delivering seamless, customized client solutions and integrations that enhance our customers' experience. It bridges client-facing needs with backend automation and technology infrastructure.

Join a fast-paced, collaborative team with a 24/7 commitment to helping businesses across the U.S. never miss an important call. If you're tech-savvy, customer-focused, and excited about bridging systems and servicethis role is for you.

Primary Responsibilities

  • Develop, configure, and launch new live answering service accounts in Startel Software and any other related software, following standardized processes approved by Ambs Call Center.
  • Build, train, and refine client AI Agents based on customer needs.
  • Collaborate with the operations and sales teams to ensure account programming aligns with customer needs and company protocols.
  • Implement updates, modifications, and improvements to existing accounts, ensuring all changes are documented and communicated effectively.
  • Develop and maintain internal statistical reports detailing call volumes, agent performance metrics, and other relevant operational data.
  • Assist in investigating client complaints related to account configurations, analyzing root causes, and recommending process improvements for efficiency and effectiveness.
  • Conduct system testing and validation post-implementation to ensure functionality and compliance with client specifications.
  • Troubleshoot programming issues, working closely with Technical and Operations teams to resolve errors and inconsistencies.
  • Leverage AI-powered tools (e.g., AI scripting, intelligent routing, or analytics) to optimize call flow logic, agent scripting, or reporting automation.
  • Build and maintain Zapier workflows to connect Startel with third-party CRMs, help desks, or analytics tools.
  • Develop custom integrations using APIs to enhance client automation and data syncing capabilities.
  • Create and maintain internal knowledge base articles and client onboarding templates to streamline repeatable processes.

Expected Key Performance Indicators (KPIs)

  • Response Time: Acknowledge programming change requests within 1 business day.
  • Quality Assurance: ?2 monthly complaints related to onboarding/programming issues.
  • System Efficiency: Continuously optimize account setups to improve call handling time and minimize inefficiencies.
  • Documentation Compliance: Maintain thorough and updated documentation for all programming activities.

Qualifications & Skills Required

  • Technical Proficiency: Experience working with APIs, JSON, and Zapier.
  • Analytical Skills: Ability to interpret data and identify trends.
  • Attention to Detail: High level of accuracy in programming accounts and troubleshooting potential issues.
  • Problem-Solving Ability: Strong critical thinking skills to identify and resolve system-related problems efficiently.
  • Communication Skills: Effective verbal and written communication for interacting with internal teams and clients.
  • Time Management: Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
  • Collaboration: Works well within a team environment while also being able to work independently.
  • Adaptability: Ability to quickly learn new systems, tools, and processes as they evolve.

Additional Qualifications

  • 23 years' work experience.
  • Proven experience working independently.
  • Thrives in structured environments using best practices.
  • Strong problem-solving skills and a proactive mindset.
  • A willingness to be flexible and available to support 24/7 operations when needed.
  • Preferred: Experience with Startel Software, Coding experience, Proficiency with SQL queries.

Work Environment

In-office at Ambs Call Center's Jackson, MI or Tampa, FL locations. Collaborative, fast-paced, and improvement-oriented culture. Opportunities for professional growth and cross-functional learning.

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