Client Success Jobs in Springfield, VA (NOW HIRING)

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview:
Join Freddie Mac's dynamic Client Relationship Management (CRM) team and be at the forefront of transforming the housing industry! As a key liaison between Single-Family Seller Engagement and various business units, you'll champion client needs and contribute to the division's commitment to excellence. In this pivotal role, you'll act as an advisor to our seller account management teams, directly engaging with sellers to build strong partnerships and drive growth. If you thrive in a collaborative environment, embrace change, and are motivated by self-direction, this is your opportunity to make a real impact.
If you're passionate about building relationships, driving business growth, and shaping the future of housing, we want to hear from you - apply today and join an organization that's #makinghomepossible.
Our Impact:
At Freddie Mac, we're dedicated to making homeownership possible for millions. Our Single-Family Seller Engagement Relationship Managers are trusted advisors for both internal and external clients, delivering exceptional customer service and innovative solutions. Your contributions will directly influence customer satisfaction, business growth, and Freddie Mac's mission to lead the housing industry. You'll work alongside passionate professionals who value teamwork, creativity, and continuous improvement.
Your Impact:
The talent who joins the team will be a client champion - advocating for our sellers to ensure their needs are met. As a tactical expert, you will provide hands-on support, resolve issues, monitor contracts and manage routine processes to keep operations running smoothly. Foster a positive, high-performing team environment that embraces flexibility, innovation and resourcefulness. The CRM will also be instrumental as a relationship architect - building lasting partnerships with sellers, internal teams and leadership, driving the success of our Account Executives and their designated region/POD by driving tool adoption and executing on strategic plans - ultimately, impacting client happiness and increased sales to Freddie Mac.
Qualifications:

• 2-4 years' experience in the primary/secondary mortgage market or equivalent GSE roles
• Proficiency with CRM platforms (Salesforce preferred)
• Skilled in Microsoft Word, Excel, and PowerPoint
• Strong analytical and problem-solving abilities
• Project management experience is a plus
• Exceptional communication, interpersonal, and organizational skills
• Ability to prioritize and deliver results under tight deadlines

Keys to Success in this Role:

• Serve as a trusted advisor to account executives, supporting meeting preparation, execution, and follow-up
• Demonstrate flexibility and adaptability in a fast-paced, changing environment
• Collaborate on strategic account planning and execution for optimal results
• Maintain high satisfaction levels with clients, account executives, and cross-functional teams
• Provide tactical support, issue resolution, and contract management
• Embrace a team-oriented culture focused on client success and continuous improvement

Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.
Time-type:Full time
FLSA Status:Non-Exempt
Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $74,000 - $112,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.